Front Desk Coordinator for Surgical Ward

7 days ago


Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time
About Us

The Royal Devon and Exeter NHS Foundation Trust is a leading healthcare provider, serving over 1 million people across Northern, Eastern, and Mid Devon. With a workforce of over 20,000 staff, we are the largest employer in Devon.

Job Description

We are seeking a skilled Front Desk Coordinator to join our team at one of our surgical wards. As a key member of the administrative support team, you will provide a welcoming and efficient service to patients, visitors, and staff.

Your primary responsibilities will include:

  • Administrative Support: Provide proactive administrative support to the ward team, ensuring the smooth running of the department.
  • Patient Care: Maintain effective communication with patients, relatives, and staff to enhance patient care and experience.
  • Confidentiality: Ensure the confidentiality of all information and maintain secure records.
  • Customer Service: Provide excellent customer care, responding to queries and concerns in a professional and empathetic manner.
Requirements

To be successful in this role, you will need:

  • A background in customer service and/or administration
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • High level of discretion and confidentiality
Salary and Benefits

We offer a competitive salary of £25,500 - £31,383 per annum, depending on experience, plus a range of benefits, including:

  • National discount services such as the Blue Light Card and Health Service Discounts
  • Salary sacrifice options, including car lease schemes and cycle to work
  • Access to an OFSTED-rated outstanding nursery onsite
  • The NHS Pension scheme, one of the most generous and comprehensive in the UK
About You

We are looking for a dedicated and enthusiastic individual who is passionate about delivering exceptional patient care and administrative support. If you have a background in customer service and/or administration, and are committed to providing a high-quality service, we would love to hear from you.


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