Front of House

5 months ago

Exeter, United Kingdom Exeter College ApprenticeshipsWestbank Full time

As a Westbank Front of House Apprentice, you will be required to work on reception, assist with external bookings and enquiries. You will offer advice and assistance to a wide variety of people accessing our services, greeting and welcoming visitors onsite.You will be required to build and maintain positive, motivating relationships with our clients while fostering the inclusive, welcoming environment that is the foundation of everything we do with our customers.
**Key Responsibilities**
- To complete the necessary course to become fully qualified within the agreed timeframe;
- To assist the Operations Manager and PA to CEO with admin tasks, Hospitality bookings and general enquiries;
- Welcoming and greeting guests via reception;
- Answering and directing incoming calls;
- Setting up and clearing down for room bookings;
- Managing outlook diaries;
- Responsible for cash float, credit card transactions and accurate record keeping;
- Provide a level of service the exceeds customer expectations;
- To work flexibly to cover holiday and sickness.

**General**
- To ensure appropriate communication at all times;
- To undertake any training and development deemed appropriate for the position by relevant line manager;
- To ensure compliance with all relevant policies and procedures;
- Build effective working relationships across all areas of the business;
- Provide project support and lead on agreed projects;
- Support the continuous improvement of Health and Fitness systems and practices;
- Employees: You have a duty to take care of your own health and safety and that of others. Co-operation with your employers and co-workers to help everyone meet their legal requirements.

Other duties may include:

- Front of house.
- Excellent customer service.
- Signing visitors in and out of the building.
- Telephone enquiries.
- E-Mail enquiries.
- Dealing with incoming and outgoing post.
- Processing payments and cashing up.
- Health & Safety compliance.
- Signing vehicles in and out.
- Calendar management.
- Ordering supplies.
- Admin support.
- Hospitality support.
- Business support.
- End of day checks and securing the building.
- Provide a professional, welcoming front of house service by managing the front desk and welcoming visitors to our centre;
- Perform a variety of administrative and support tasks for different departments throughout Westbank;
- Deal with emergencies in a timely, calm and effective manner, signposting queries and visitors onto the relevant people/departments;
- Manage outlook diaries and inbox
- Assist the Oprations Manager and PA to CEO with admin tasks, Hospitality bookings and general enquiries

**Working Pattern**:
30-37 hours per week (to include weekend working, on a rota system).

Hours: 37.00 per week

About the employer:
Westbank aims to promote and improve the health and wellbeing of people in the local community, across Devon and beyond. The Centre includes a very innovative gym with disabled access equipment, after school and holiday club for children, gymnastics club, day care centre for the elderly, Carers centre, conference and meeting facilities and two community cafés, one within our centre at Exminster and the other at our Charity Shop at Starcross. Other activities include providing a community support services such as befriending and enabling schemes which promote independence and more recently a pre-diabetes programme. In addition there are a number of social action programmes which are supported by six hundred plus volunteers. This position is based at our main site in Exminster.

Requirements and Prospects:
**Competency, Behaviour, Qualities**

**Essential**

**Desirable**

Experience of working in a reception/hospitality position.

**Independent working**

Able to work towards a given goal to complete tasks independently.

Able to work within scope of practice to see what work needs completing, and take initiative to get the job done.

**Innovative thinking**

Drive to improve performance and deliver outstanding results through new, innovative ways of working.

**Interpersonal Skills**

A friendly, warm and welcoming manner.

A tailored approach to dealing with clients, with an understanding of them as an individual.

Adaptable coaching to be able to change approach when clients struggle to understand.

Ability to deliver information in an authoritative and calm manner.

**Behavioural Characteristics**

A keen eye for detail.

Ability to self-reflect.

A high level of personal integrity, who displays respect and empathy for others, and is consistent, open and honest.

A ‘can do’ outcome focussed attitude and approach, resourceful and works to make things happen.

See 'Skills Required' section.

With Westbank offering a wide range of services, there are multiple opportunities for development, all our previous apprentices created successful career paths within the organisation.

Training Provided:
You will attend Exeter College one day a week during term time working

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