Patient Care Navigator/receptionist

7 months ago

Colne, United Kingdom Richmond Hill Practice Full time

**Patient Care Navigator Job Summary**: Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, in person or via the telephone. The following are the core responsibilities of the Patient Care Navigator. There may be, on occasion, a requirement to carry out other tasks.

This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system. Process personal, telephone and e-requests for appointments. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service.

Initiating contact with and responding to, requests from patients, team members and external agencies. Clinically code data on the EMIS system. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients healthcare records as necessary. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team. Manage all queries as necessary in an efficient manner. Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested. Partake in audit as directed by the audit lead.

Order and monitor stationery supplies. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room. See attached full job description

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