Care Navigator

Job summary

An opportunity has arisen for a Care Navigator to join our fantastic team at The Pendle Medical Partnership.

If you thrive on helping people, are highly organised, motivated, comfortable with technology, have strong customer service skills and the desire to assist patients in accessing the services they need, this is the role for you.

There is a simple, but very clear and effective 3 -tier admin staff salary framework, to ensure good pay and career progression - which is highly valued by our current care navigators.

You will be based across our Earby & Colne sites working 30 hours a week, with proposed shifts as follows:

Monday AM

Tuesday AM

Wednesday AM

Thursday PM

Friday PM

Some Saturdays mornings throughout the year are required.

Experience of using EMIS Web and working in a GP Practice, healthcare setting or in customer services is preferred but full training and support will be given to the successful candidate.

Interviews to take place on Wednesday 18th September 2024.

* We may close this advert early if sufficient candidate numbers meet criteria*

Main duties of the job

The successful candidate will work as a member of our Care Navigation team. This is a varied role that can be challenging and rewarding, but different every day.

You will be required to undertake a variety of tasks that support our patients and clinicians who deliver the best care to our patients. The role includes dealing with patient enquiries, either in person, via our eConsult system or by telephone, navigating patients to the most appropriate healthcare professional whilst utilising additional services, handling computerised patient information as well as providing general assistance to the wider practice team. Being part of our wider team means our Care Navigators are highly valued and work alongside a welcoming culture with strong values.

About us

The Pendle Medical Partnership works hard to provide a friendly, efficient, and caring service where the needs of our patients come first and foremost. Each one of us will work to ensure that each patient is treated courteously and with respect and receives the highest standard of care we can provide within the resources available to us.

We work from two sites - The Surgery at Earby, and Floor 2 within Colne Health Centre. As one of the largest practices in East Lancashire, we can offer an extensive range of services, enabling our patients to be cared for in the community, often avoiding the need for long waits for hospital services.

With 10 GPs, 7 experienced practice nurses, 2 Physician's Associates, our own pharmacist, Nurse Associates, GP Assistant, Health Care Assistants and Care Navigators/administrators with excellent knowledge of services in this area, we believe that we are well equipped to support you with your health and care needs.

Job description

Job responsibilities

Process appointment requests and admin queries via the eConsult system, and directing patients to the most appropriate health care professional. Deal with patients by telephone and in person using the EMIS Web clinical system. Work in accordance with the Practice protocols, policies and procedures. Deal with general enquiries and make follow-up appointments. Handling and processing prescriptions. Deal with requests for home visits. Process e-mails received into the Practice. Register new patients on to the clinical system. Process patients change of address on the clinical system. Respond to tasks and queries from the practice team. Input patient data into the clinical system. Scanning of patient information and documentation. Advise patients of relevant charges for private services and accept and process electronic payments. Deal with conflict and work with patients to ensure their needs are met in line with practice protocol. Ensure that the reception and waiting area is kept clean and tidy. Provide additional cover for annual leave and sickness absence. Any other tasks allocated by Managers or clinical staff. Open or lock up the building when required. Work occasional Saturday mornings. Person Specification

Experience

Essential

Experience of working in a busy office environment. Experience of dealing with confidential information. Experience of working in a GP Practice, healthcare setting or a customer service setting that involved direct patient/customer contact.

Desirable

Knowledge of the EMIS system. Experience of dealing with vulnerable people. Experience of working in a team setting.

Qualifications

Essential

Good standard of general education.

Attributes

Essential

Able to multi-task Remains calm under pressure Adaptable and Flexible Ability to work as part of a Team Hard working and reliable Can work without direct supervision. Good attention to detail.

Skills

Essential

Good keyboard skills, Computer literate, including the use of Office 365 packages, email and the internet.

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