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Care Navigator
2 months ago
About the Role
The Pendle Medical Partnership is seeking a highly organized and motivated Care Navigator to join our team. As a Care Navigator, you will play a vital role in supporting our patients and clinicians to deliver the best possible care.
Key Responsibilities
- Process appointment requests and admin queries via the eConsult system, directing patients to the most appropriate healthcare professional.
- Deal with patients by telephone and in person using the EMIS Web clinical system.
- Work in accordance with Practice protocols, policies, and procedures.
- Deal with general enquiries and make follow-up appointments.
- Handle and process prescriptions.
- Deal with requests for home visits.
- Process emails received into the Practice.
- Register new patients on to the clinical system.
- Process patients' change of address on the clinical system.
- Respond to tasks and queries from the practice team.
- Input patient data into the clinical system.
- Scan patient information and documentation.
- Advise patients of relevant charges for private services and accept and process electronic payments.
- Deal with conflict and work with patients to ensure their needs are met in line with practice protocol.
- Ensure the reception and waiting area is kept clean and tidy.
- Provide additional cover for annual leave and sickness absence.
- Any other tasks allocated by Managers or clinical staff.
- Open or lock up the building when required.
- Work occasional Saturday mornings.
Person Specification
Essential
- Experience of working in a busy office environment.
- Experience of dealing with confidential information.
- Experience of working in a GP Practice, healthcare setting, or a customer service setting that involved direct patient/customer contact.
Desirable
- Knowledge of the EMIS system.
- Experience of dealing with vulnerable people.
- Experience of working in a team setting.
About Us
The Pendle Medical Partnership works hard to provide a friendly, efficient, and caring service where the needs of our patients come first and foremost. We work from two sites - The Surgery at Earby, and Floor 2 within Colne Health Centre. As one of the largest practices in East Lancashire, we can offer an extensive range of services, enabling our patients to be cared for in the community, often avoiding the need for long waits for hospital services.
We believe that we are well equipped to support you with your health and care needs. Our team is dedicated to providing the highest standard of care, and we are committed to working together to achieve this goal.
