Care Navigator
3 weeks ago
We are seeking a highly organized and motivated Care Navigator to join our team at The Pendle Medical Partnership. As a Care Navigator, you will play a vital role in supporting our patients and clinicians to deliver the best possible care.
Key Responsibilities- Process appointment requests and admin queries via the eConsult system, directing patients to the most appropriate healthcare professional.
- Deal with patients by telephone and in person using the EMIS Web clinical system.
- Work in accordance with Practice protocols, policies, and procedures.
- Deal with general enquiries and make follow-up appointments.
- Handle and process prescriptions.
- Deal with requests for home visits.
- Process emails received into the Practice.
- Register new patients on to the clinical system.
- Process patients' change of address on the clinical system.
- Respond to tasks and queries from the practice team.
- Input patient data into the clinical system.
- Scan patient information and documentation.
- Advise patients of relevant charges for private services and accept and process electronic payments.
- Deal with conflict and work with patients to ensure their needs are met in line with Practice protocol.
- Ensure the reception and waiting area is kept clean and tidy.
- Provide additional cover for annual leave and sickness absence.
- Perform any other tasks allocated by Managers or clinical staff.
- Open or lock up the building when required.
- Experience of working in a busy office environment.
- Experience of dealing with confidential information.
- Experience of working in a GP Practice, healthcare setting, or a customer service setting that involved direct patient/customer contact.
The Pendle Medical Partnership is committed to providing a friendly, efficient, and caring service where the needs of our patients come first. We work from two sites - The Surgery at Earby, and Floor 2 within Colne Health Centre. Our team is dedicated to delivering the highest standard of care to our patients, and we are looking for a Care Navigator who shares our values and commitment to excellence.
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Care Navigator
3 weeks ago
Colne, Lancashire, United Kingdom The Pendle Medical Partnership Full timeAbout the RoleThe Pendle Medical Partnership is seeking a highly organized and motivated Care Navigator to join our team. As a Care Navigator, you will play a vital role in supporting our patients and clinicians to deliver the best possible care.Key ResponsibilitiesProcess appointment requests and admin queries via the eConsult system, directing patients to...
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Care Navigator
3 weeks ago
Colne, Lancashire, United Kingdom The Pendle Medical Partnership Full timeAbout the RoleThe Pendle Medical Partnership is seeking a highly organized and motivated Care Navigator to join our team. As a Care Navigator, you will play a vital role in supporting our patients and clinicians to deliver the best possible care.Key ResponsibilitiesProcess appointment requests and admin queries via the eConsult system, directing patients to...
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Care Navigator
2 weeks ago
Colne, Lancashire, United Kingdom The Pendle Medical Partnership Full timeAbout the RoleThe Pendle Medical Partnership is seeking a highly organized and motivated individual to fill the position of Care Navigator. As a key member of our team, you will be responsible for providing exceptional patient care and support.Key ResponsibilitiesProcess appointment requests and admin queries via the eConsult system, directing patients to...
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Care Navigator
2 months ago
Colne, Lancashire, United Kingdom The Pendle Medical Partnership Full timeAbout the RoleThe Pendle Medical Partnership is seeking a highly skilled and compassionate Care Navigator to join our team. As a Care Navigator, you will play a vital role in supporting our patients and clinicians to deliver the best possible care.Key ResponsibilitiesProcess appointment requests and administrative queries via the eConsult system, directing...
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Care Navigator
1 month ago
Colne, Lancashire, United Kingdom The Pendle Medical Partnership Full timeAbout the RoleThe Pendle Medical Partnership is seeking a highly skilled and compassionate Care Navigator to join our team. As a Care Navigator, you will play a vital role in ensuring that our patients receive the highest level of care and support.Key ResponsibilitiesProcess appointment requests and admin queries via the eConsult system, and direct patients...
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Care Navigator
1 month ago
Colne, Lancashire, United Kingdom The Pendle Medical Partnership Full timeAbout the RoleThe Pendle Medical Partnership is seeking a highly organized and motivated Care Navigator to join our team. As a Care Navigator, you will play a vital role in supporting our patients and clinicians to deliver the best possible care.Key ResponsibilitiesProcess appointment requests and admin queries via the eConsult system, directing patients to...
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Care Navigator
1 month ago
Colne, Lancashire, United Kingdom The Pendle Medical Partnership Full timeAbout the RoleThe Pendle Medical Partnership is seeking a highly organized and motivated Care Navigator to join our team. As a Care Navigator, you will play a vital role in supporting our patients and clinicians to deliver the best possible care.Key ResponsibilitiesProcess appointment requests and admin queries via the eConsult system, directing patients to...
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Care Navigator
1 month ago
Colne, Lancashire, United Kingdom The Pendle Medical Partnership Full timeAbout the RoleThe Pendle Medical Partnership is seeking a highly organized and motivated Care Navigator to join our team. As a Care Navigator, you will play a vital role in supporting our patients and clinicians to deliver the best possible care.Key ResponsibilitiesProcess appointment requests and admin queries via the eConsult system, directing patients to...
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Care Coordinator
2 months ago
Colne, Lancashire, United Kingdom The Pendle Medical Partnership Full timeAbout the RoleThe Pendle Medical Partnership is seeking a highly skilled and compassionate Care Navigator to join our team. As a Care Navigator, you will play a vital role in supporting our patients and clinicians to deliver the best possible care.Key ResponsibilitiesProcess appointment requests and administrative queries via our electronic consultation...
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Care Navigator
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Pcn Care Co-ordinator
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