Dental Receptionist

A fantastic opportunity has become available for a motivated individual to work with our fun and friendly team at our dental practice. Award Winning Lancashire Dental & Orthodontics is made up of three trusted dental practices in the Blackburn and Burnley areas. We have two dental practices in Blackburn: Ewood House and The Dental Centre, Accrington Road and one in Colne: Albert House. Lancashire Dental benefits from a dedicated and long-standing team, all united with the common goal of meeting our patients’ needs and seeing our practices go from strength to strength.

**Albert House Dental Practice, 15 Albert Road Colne BB8 0RY.**

Albert House Dental is a well-established dental practice located on Albert Road Colne. We are a busy 5 surgery practice and offer a wide range of treatments including NHS Orthodontics, Cosmetic dentistry, Invisalign.

**Key responsibilities & duties**:

- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients arrivals
- Schedule patient appointments in accordance with practice policies and keep records of all appointments and remind patients of their appointments as required
- Collect and record patient payments and pursue any outstanding payments in line with practice policies
- Follow computer procedures to ensure patient records are properly maintained
- Carry out routine housekeeping procedures on the computer, including undertaking regular backups in line with practice policy
- Liaise with dental labs, suppliers and other organisations as required, keeping records of lab work in and out.
- Deal in an appropriate with patient feedback and inform the practice manager about patient feedback and complaints
- Manage the sales of dental sundries to patients and ensure patients are given the opportunity to buy sundries when they leave the practice
- Keep the office, patient toilet and reception area tidy and welcoming
- Attend all practice meetings as requested

**Work experience and skills**:

- Dental knowledge
- Use of SOE Exact
- Flexible team player

**Company Benefits**:

- Competitive salary
- Company pension scheme
- GDC and indemnity paid
- Core CPD organised by the practice
- Perk-box membership
- employee discount scheme
- Extra day off for Birthday
- Support of a well-established friendly team
- Annual cost of living wage increase
- Employee of the month rewards
- Social events including summer and Christmas parties

We look forward to hearing from you

IND003

**Job Types**: Full-time, Part-time

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Dental Receptionist: 1 year (required)

Work Location: In person