Allocation & Void Officer

3 months ago


St Helens, United Kingdom Torus Group Full time

**This is an important role which will include**:

- Monitoring the end-to-end process to ensure void properties within Torus are ready promptly and any areas for action are identified.
- Processing notices to leave, keys received, making decisions on terminating tenancies, tracking the void, and working collaboratively with other teams to ensure turnaround times are efficient.
- Signing up new tenants, issuing decorating vouchers and producing fobs to enable new tenants to access their new homes.
- Conducting landlord checks on nominations from the Local Authorities respective waiting list in accordance with the allocations policies.

**To be successful in the role you will**:

- Have previous experience of working in a high performing target driven, customer facing team ideally with a housing background.
- Demonstrate high levels of motivation and resilience combined with enthusiasm and commitment.
- Have a proven ability to deliver a customer focused service.
- Able to demonstrate working in a successful target driven environment.
- Be confident when dealing with internal and external stakeholders.

**_
PLEASE NOTE:_**
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;_
- _ Right to work verification _
- _Qualification certificate check_
- _ 2x Completed references _
- _OH Health Questionnaire - Fit For Work_
- _ DBS check (if required for role)_
- _ Completion of all new starter documentation including signed T&C’s_

**_
Happy to Talk Flexible Working
- **

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status - because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.

PLACEHOLDER


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