Single Point of Contact Co-ordinator

2 weeks ago


Luton, United Kingdom Cambridgeshire Community Services NHS Trust Full time

We have an exciting opportunity to develop our team of Single Point of Contact. If you are looking for a new opportunity and are enthusiastic, motivated and have excellent communication skills we would like to hear from you.

The post holder will manage all incoming communications including telephone, referrals and/or any other forms of ecommerce. The post holder will work closely with the SPOCTeam Lead and actively support the direction of the SPOC. They will be the main point of contact for all team day to day enquiries and support the team in times of SPOC Team Lead absence. The post holder will work to agreed pathways and protocols to support Community Nursing teams and champion new ways of working for the benefit of Luton Community Service.

Whilst this rewarding non-clinical role can be fast paced and challenging, full support will be provided and the Trust is committed to staff development.

We are looking for flexible staff that are able to work over 7 days per week and support the delivery of a 24 hour service.

The shifts consist of - 8.00am - 4.00pm, 9.00am - 5.00pm, 10.00am - 6.00pm and 1.00pm9.00pm

The post holder will manage all incoming communications including telephone, letters and/or any other forms of ecommerce. The post holder will work closely with the SPOC Team Lead and actively support the direction of the SPOC. They will be the main point of contact for all team day to day enquiries and support, in the absence of the Deputy Team Lead. The post holder will work to agreed pathways and protocols to support Community Nursing teams and champion new ways of working for the benefit of Luton Adult Community Service.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding - and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

To be the first point of contact for the service user or carer / relative, establishing the nature of the communication.

To answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisation

Will be responsible for inputting new referrals onto SPOC data systems

To provide information to callers in response to enquiries for information, accessing relevant electronic/web based information directories

To check the Electronic patient systems to establish whether an individual is previously/already known and open to the organisation.

To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements.

To identify referrals requiring immediate response and re-direct to appropriate Referral Management Service clinician/practitioner.

To contribute to the continuous improvement of service provision by encouraging service user feedback and identify recommendations for service improvement

To work with the SOC Team Lead in supporting the SPOC team, answering day to day queries, and ensuring the service remains fully staffed and adequately covered throughout service hours

To establish priorities and support the SPOC Team in delivering to shared objectives. At times working independently, and proceed with objectives with mínimal supervision.

The Single Point of Contact is a 24 hour a day, 365 days a year service and as the SPOC Co-ordinator you will be expected to work to support the team with the SPOC Team Lead through a full rotational shift pattern.



  • Luton, United Kingdom Somnium Full time

    **Customer Support Co-ordinator** **£24,000 per annum** **12 Month FTC** **Luton, Bedfordshire** We are recruiting for a pro-active, innovative, and experienced administrator to join the team as a Customer Support Co-ordinator in a fast-paced environment where first impressions count! You will be first point of contact for all customers, nurturing...


  • Luton, United Kingdom AstraZeneca Full time

    **Associate Director - R2R Record to Consolidate** **Location: Luton, UK / Warsaw, Poland** **Competitive salary and benefits apply** AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more...


  • Luton, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    To be the first point of contact for the service user or carer/relative, establishing the nature of the communication. To answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisation. Will be responsible for inputting new referrals onto SPOC data systems. To provide information to callers in response to...


  • Luton, United Kingdom AstraZeneca Full time

    **Associate Director, Global Process Continuous Improvement - R2R** **Location: Luton, UK / Warsaw, Poland / San Jose,** **Costa Rica** **Competitive salary and benefits apply** AstraZeneca is one of the world’s most exciting bio-pharmaceutical companies. From scientists to sales, lab techs to legal, we’re on a mission to turn ideas into life-changing...

  • Endpoint Specialist

    7 days ago


    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    The Endpoint Specialist is a key member of the endpoint team, the post is responsible for operational maintenance of endpoint devices and technical device management or support. The role utilises expert knowledge to act as a point of escalation and co-ordinates or schedules junior staff within the team. The post-holder will act as a technical expert on Trust...

  • Warehouse Operative

    4 weeks ago


    Luton, United Kingdom Element 1 Engineering Full time

    _We are currently recruiting for a Goods Inwards/Stores Person on a permanent basis, managing the receipting of all incoming goods into stores and other stock control duties, specifically utilising in-house computer systems for all aspects of inventory control._ - You will be responsible for the location, allocation, and movement of all parts and products to...


  • Luton, United Kingdom Oxleas NHS Foundation Trust Full time

    Job overview This role is one of Six Supervisory roles based in the Outpatient/Ward Clerk team at Luton and Dunstable Hospital. This role will be to supervise the Call-centre and Admin Support team. You will support these teams, ensuring all processes are carried out efficiently and effectively and key performance indicators are met. This will involve...


  • Luton, United Kingdom Luton Sixth Form College Full time

    **Job Reference #** EDV/2023/LSFC/28310 **Location** Luton, Bedfordshire, LU2 7EW **Contract Type** Permanent **Contract Term** Full-Time **Salary** £23,809.00 - £26,020.00 Annually (Actual) Sixth Form Colleges’ Support Staff Pay Spine point 28, £23,809 rising to £26,020 with annual increments based on service and performance related...


  • Luton, United Kingdom TUI Full time

    ABOUT THE JOB Manage the production and delivery of an extensive IFR marketing programme across five European markets. Deliver ad-hoc design requirements, on time and on budget with the support of agency partners. Co-ordinate print requirements across the airline. Support content translations processes as required. Co-ordinate and manage TUI’s...


  • Luton, United Kingdom TUI Full time

    ABOUT THE JOB As Finance Analyst, Airpas Intelligence and Flight Cost you’ll be responsible for:  • Managing and owning all Internal Data Requests from within TUI Airline Finance and the wider Airline Communities to act as a single point of contact within the Airpas Function and to improve management of requests within TUI Airline Finance.  •...

  • Content Executive

    1 week ago


    Luton, Bedfordshire, United Kingdom TUI Cruises GmbH Full time

    TUI Group is the world’s number one integrated tourism business. We’re focusing on creating the moments that make life richer for our customers and we’re pleased to be recruiting a Content Executive to help us deliver accurate and engaging communications for our customers. Working within the TUI Airline Customer Experience team and reporting to the...


  • Luton, United Kingdom Hunter Selection Limited Full time

    **Health, Safety, Environmental and Quality Manager** **Bedfordshire - commutable from Stevenage, Milton Keynes and Luton £35,000 - £40,000 - Health cash plan scheme, Eye test vouchers, 25 days holiday** **Our client is a leading manufacturer of access products supplying into a variety of different sectors. They are looking for a Health, Safety,...

  • Endpoint Specialist

    4 weeks ago


    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    The Endpoint Specialist is a key member of the endpoint team, the post is responsible for operational maintenance of endpoint devices and technical device management or support. The role utilises expert knowledge to act as a point of escalation and co-ordinates or schedules junior staff within the team. The post-holder will act as a technical expert on Trust...


  • Luton, United Kingdom The Housing Network Full time

    **The Housing Network - Who are we?** We are The Housing Network (THN), a private limited company with a purpose. We exist to provide ‘More than a Roof’, because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Operating right across the UK (from Scotland to the South Coast) our team of 175+...


  • Luton, Bedfordshire, United Kingdom TUI Cruises GmbH Full time

    TUI Group is the world’s number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. Airline Operations is a function within our airline organisation responsible for the safe and punctual delivery of the full...


  • Luton, Bedfordshire, United Kingdom TUI Full time

    TUI Group is the world's number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. Airline Operations is a function within our airline organisation responsible for the safe and punctual delivery of the full flying...


  • Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Bedfordshire Hospitals Procurement Department is going through an exciting period of development and transformation and as such we have a new opportunity for a Senior Procurement Officer (Systems & Catalogues) within the team. Playing a key role in the management of the Trusts eProcurement system helping the Trust to provide an effective and professional...


  • Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Bereavement Support Assistant The Mortuary & Bereavement Services are looking to recruit a Mortuary & Bereavement Support Assistant. The post involves various duties to assist the Mortuary & Bereavement Support Office, including the Medical Examiner team, in co-ordinating the day to day functions of the Mortuary & Bereavement Support Service including; -...


  • Luton, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    This job description should be read in conjunction with the YPS Guidance for Seconded and Commissioned staff. SERVICE OVERVIEW The aim of the Youth Partnership Service is to reduce the risk of child criminal exploitation, first time offending, re-offending, anti-social behaviour, reducing harm to children and young people and to protect the public from harm....


  • Luton, United Kingdom Connect2Luton Full time

    Connect2Luton are excited to recruit a Senior Integrated Commissioning Manager on behalf of Luton Borough Council. Main purpose of position: The post holder will be a senior manager within the Population Wellbeing directorate. The post holder will be responsible for leading on the development, management, implementation and monitoring of both specific and...