Trainee GI Advanced Practitioner Radiographer

4 weeks ago

Luton, United Kingdom Oxleas NHS Foundation Trust Full time

Job overview

This role is one of Six Supervisory roles based in the Outpatient/Ward Clerk team at Luton and Dunstable Hospital. This role will be to supervise the Call-centre and Admin Support team. You will support these teams, ensuring all processes are carried out efficiently and effectively and key performance indicators are met. This will involve the planning and coordination of staff and workload resources, ensuring training needs are met, delivering a high standard and support to our reception areas. You will also participate in departmental HR tasks such as recruitment, selection, training, performance management and workforce rotas. The post holder will be the first point of contact and will work closely with the Outpatient Admin Co-ordinator Lead and Management team to ensure a mutual understanding of all operational issues.

Main duties of the job

This role is one of Six Supervisory roles based in the Outpatient/Ward Clerk team at Luton and Dunstable Hospital. This role will be to supervise the Call-centre and Admin Support team. You will support these teams, ensuring all processes are carried out efficiently and effectively and key performance indicators are met. This will involve the planning and coordination of staff and workload resources, ensuring training needs are met, delivering a high standard and support to our reception areas. You will also participate in departmental HR tasks such as recruitment, selection, training, performance management and workforce rotas. The post holder will be the first point of contact and will work closely with the Outpatient Admin Co-ordinator Lead and Management team to ensure a mutual understanding of all operational issues.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Detailed job description and main responsibilities

To oversee the smooth operational running of the Call-centre and Admin Support teams, ensuring key performance indicators are delivered. To oversee the quality of administration data input into the Trusts Patient Administration System (PAS) and any other relevant system. To be the point of contact for all data errors made, investigating and providing an action plan for persistent errors with the support of the Admin lead and management team. To liaise with other relevant internal trust staff to deal with any issues and queries relating to outpatient administration, ensuring timely resolution of issues raised and upwardly reporting these to Outpatient Admin Co-ordinator Lead and Management team. To attend meetings representing Outpatient/Ward Clerk Administration Team as delegated and to participate in internal team meetings. To carry out data validation tasks and audits as requested. To participate in the daily Situation Report (SitRep) meeting, to escalate any service shortcomings or failures. This may include cross cover amongst teams or appropriate use of available bank staff. Any other duties within the Outpatient/Ward Clerk administrative function commensurate with the grade, to cover sickness, annual leave or other workforce issues. To maintain stock levels of stationary and uniforms within the Outpatient/Ward clerk office

Supervision:

To supervise the Call-centre and Admin Support teams in all aspects of their duties as laid down in their job descriptions by monitoring and recording workload as necessary. Producing objectives for the Call-centre and Admin Support teams and participate in regular performance reviews. To participate in the recruitment and interviewing of appropriate grades of staff. To participate in the first line of disciplinary process for appropriate grades of staff. To approve and record annual leave requests in accordance with the Trust’s leave policy and ensuring the department can remain operational while staff are on leave. To record sick leave and conduct informal back to work interviews for staff taking sick leave in accordance with Trust policies. To ensure that clerical staff adhere to policies and procedures agreed by the Trust. To investigate the first stage of any informal/formal complaint to the Trust. To contribute to and maintain Standard Operating Procedures.

Training 

To maintain personal level of mandatory training compliance and staff within your team. To ensure that staff receive the appropriate training for their role and are continually assessed and evaluated as part of their yearly performance measurement process. To organise induction and learning packages for new members of staff and participate in the identification of the departmental training requirements, delivery, ensuring accurate records are maintained, and that staff are continually assessed.

Data Collection/Quality:

To ensure teams are aware of the importance of data accuracy/completeness and to take the necessary measures to ensure data accuracy/completeness within assigned areas of responsibility. Acting to rectify data accuracy/completeness issues and support teams to ensure the highest possible quality. To participate in the Trust’s Data collection, monitoring or validation process including input into decision making for implementation of PAS developments and service changes. To carry out ad-hoc data audits as requested.

Person specification

Qualifications

Essential criteria

Experience Outpatient Dept

Desirable criteria

NVQ level 3 Qualification/equivalent

Experience

Essential criteria

Experience patient administration system Experience of Managing Health Roster Ability to train staff

Desirable criteria

Experience of supervising staff

Skills

Essential criteria

Strong verbal and written communication skills Ability to problem Solve Proactive and persuasive Ability to work independently

Knowledge

Essential criteria

Competent in use of iPM Competent in Electronic Referral System (ERS) Proven knowledge of Outpatient Systems Knowledge of Microsoft Office Packages

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

  • Trainee Frailty Advanced Clinical Practitioner

    2 weeks ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Job summary The Luton and Dunstable Hospital is looking to recruit a Trainee Frailty Advanced Clinical Practitioner into their frailty service on a year's secondment. This role would be an opportunity for an individual who is already on the Advanced Clinical Practice MSc Pathway but is looking for an opportunity to gain clinical experience and...

  • Trainee Frailty Advanced Clinical Practitioner

    22 hours ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Job summary The Luton and Dunstable Hospital is looking to recruit a Trainee Frailty Advanced Clinical Practitioner into their frailty service on a year's secondment. This role would be an opportunity for an individual who is already on the Advanced Clinical Practice MSc Pathway but is looking for an opportunity to gain clinical experience and...

  • Frailty Advanced Practitioner

    1 week ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Job summary Our vision is to provide outstanding specialist clinical services to frail and vulnerable people accessing acute hospital services. We have a vacancy at our Luton and Dunstable site and a further vacancy at our Bedford site. Please indicate on your application form which post you are interested in. Medicine for the Elderly is committed...

  • Trainee Frailty Advanced Clinical Practitioner

    2 weeks ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Please see attached Job Description and Person Specification - Main Duties and Responsibilities: Deliver and participate in the clinical care of patients recognised as frail, working within Gold Standards, and performing a Comprehensive Geriatric Assessment. Priorities health needs and intervenes appropriately. To be professionally and legally accountable...

  • Advanced Practitioner Adult Social Care

    1 week ago

    Luton, Bedfordshire, United Kingdom Sanctuary Personnel Ltd Full time €49,864

    Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for an Advanced Practitioner within the Adult Social Care Service to work full time based in Luton. The salary for this permanent Advanced Practitioner job is up to £49,864 per annum. Main duties: To carry a small caseload of complex cases,...

  • Advanced Safeguarding Practitioner

    2 days ago

    Luton, United Kingdom Luton Borough Council Full time

    **Job Number** LBC02962 **Contract Type** Permanent **Posting End Date** 27 February 2024 **About us**: Our ambitious **Luton 2040 Vision **- that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of...

  • Advanced Safeguarding Practitioner

    23 hours ago

    Luton, United Kingdom Luton Borough Council Full time

    **Job Number** LBC02962 **Contract Type** Permanent **Posting End Date** 27 February 2024 **About us**: Our ambitious **Luton 2040 Vision **- that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of...

  • Advanced Nurse Practitioner Breast Surgery

    1 week ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Job summary Are you an experienced Surgical Nurse looking for a new and exciting challenge? Or perhaps you are looking to develop your skills and experience in Breast Cancer Surgery An opportunity has arisen to join the successful Breast Care Unit,Luton and Dunstable Hospital . This is a Band 7 Surgical Nurse Practitioner role within the Breast...

  • Advanced Nurse Practitioner Breast Surgery

    22 hours ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Job summary Are you an experienced Surgical Nurse looking for a new and exciting challenge? Or perhaps you are looking to develop your skills and experience in Breast Cancer Surgery An opportunity has arisen to join the successful Breast Care Unit,Luton and Dunstable Hospital . This is a Band 7 Surgical Nurse Practitioner role within the Breast...

  • Frailty Advanced Practitioner

    2 weeks ago

    Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    The frailty ACP will be expected to work within the four clinical pillars of advanced practice, clinical practice, Facilitating learning, leadership and evidence, research and development. This will be demonstrated within the ACPs portfolio. The Frailty ACP will carry out a Comprehensive Geriatric Assessment (CGA) and present the patient to the Consultant...

  • Trainee Recruitment Consultant

    3 weeks ago

    Luton, United Kingdom Newstaff Employment Services Ltd Full time

    Trainee Recruitment ConsultantLocation:Hospitality in St AlbansIndustrial in LutonBenefits:Earn while you learnKick-start your careerHands-on experienceSupportive learning environmentBe part of our teamFlexible learning optionsStart Date: 03 June 2024Working Week: Monday to Friday, 8 am – 5 pm Total hours per week: 40Apprenticeship Level: Advanced, Level 3...

  • Trainee Recruitment Consultant

    1 day ago

    Luton, United Kingdom Newstaff Employment Services Ltd Full time

    Trainee Recruitment ConsultantLocation:Hospitality in St AlbansIndustrial in LutonBenefits:Earn while you learnKick-start your careerHands-on experienceSupportive learning environmentBe part of our teamFlexible learning optionsStart Date: 03 June 2024Working Week: Monday to Friday, 8 am – 5 pm Total hours per week: 40Apprenticeship Level: Advanced, Level 3...

  • Trainee Recruitment Consultant

    3 weeks ago

    Luton, United Kingdom Newstaff Employment Services Ltd Full time

    Trainee Recruitment Consultant Location: Hospitality in St Albans Industrial in Luton Benefits: Earn while you learn Kick-start your career Hands-on experience Supportive learning environment Be part of our team Flexible learning options Start Date: 03 June 2024 Working Week: Monday to Friday, 8 am – 5 pm Total hours per week: 40 Apprenticeship...

  • Apprentice PWP Trainee

    5 days ago

    Luton, United Kingdom Turning Point Full time

    Job Introduction Everyone's Turning Point is unique. It's the moment when they realise they've made a small, but important, step forward. Very often, that small step is the start of something bigger. But only when the right support, advice and services are in place. That's where you come in, working in our Talking Therapies...

  • Apprentice PWP Trainee

    5 days ago

    Luton, United Kingdom Turning Point Full time

    Job Introduction Everyone's Turning Point is unique. It's the moment when they realise they've made a small, but important, step forward. Very often, that small step is the start of something bigger. But only when the right support, advice and services are in place. That's where you come in, working in our Talking Therapies...

  • Apprentice PWP Trainee

    1 week ago

    Luton, United Kingdom Turning Point Full time

    Job Introduction Everyone's Turning Point is unique. It's the moment when they realise they've made a small, but important, step forward. Very often, that small step is the start of something bigger. But only when the right support, advice and services are in place. That's where you come in, working in our Talking Therapies...

  • Trainee Recruitment Consultant

    3 weeks ago

    Luton, United Kingdom Newstaff Employment Services Ltd Full time

    Trainee Recruitment ConsultantLocation:Hospitality in St AlbansIndustrial in LutonBenefits:Earn while you learnKick-start your careerHands-on experienceSupportive learning environmentBe part of our teamFlexible learning optionsStart Date:03 June 2024Working Week:Monday to Friday, 8 am – 5 pmTotal hours per week: 40Apprenticeship Level:Advanced, Level 3 (A...

  • Trainee Recruitment Consultant

    1 day ago

    Luton, United Kingdom Newstaff Employment Services Ltd Full time

    Trainee Recruitment ConsultantLocation:Hospitality in St AlbansIndustrial in LutonBenefits:Earn while you learnKick-start your careerHands-on experienceSupportive learning environmentBe part of our teamFlexible learning optionsStart Date:03 June 2024Working Week:Monday to Friday, 8 am – 5 pmTotal hours per week: 40Apprenticeship Level:Advanced, Level 3 (A...

  • Trainee Mental Health Well-Being Practitioner

    7 days ago

    Luton, Bedfordshire, United Kingdom Turning Point Full time

    But only when the right support, advice and services are in place. That's where you come in, working in our Talking Therapies service, as part of our highly successful and innovative 'Improving Access to Psychological Therapies' (IAPT) delivery model. Our approach embeds the notion of well-being and recovery and promotes personal responsibility for...

  • Trainee Mental Health Well-Being Practitioner

    4 days ago

    Luton, Bedfordshire, United Kingdom Turning Point Full time

    But only when the right support, advice and services are in place. That's where you come in, working in our Talking Therapies service, as part of our highly successful and innovative 'Improving Access to Psychological Therapies' (IAPT) delivery model. Our approach embeds the notion of well-being and recovery and promotes personal responsibility for...