Mortuary & Bereavement Support Assistant

2 weeks ago

Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Bereavement Support Assistant

The Mortuary & Bereavement Services are looking to recruit a Mortuary & Bereavement Support Assistant.

The post involves various duties to assist the Mortuary & Bereavement Support Office, including the Medical Examiner team, in co-ordinating the day to day functions of the Mortuary & Bereavement Support Service including;
- Carrying out the administrative procedures required in relation to patient deaths.
- Providing correct, informative, support and advice to bereaved relatives.
- To advise staff about the administrative procedures following death including medical and nursing teams.
- Contribute to maintaining a high quality service through evaluation and monitoring to meet Trust requirements and national initiatives.

The position is full time, Monday to Friday and will involve working at both hospital sites.

The successful applicant will have experience in a customer care role and dealing with sensitive and emotional issues with a sympathetic and caring manner and a mature attitude. They will also need to have an understanding of and respect for the requirements of the different ethnic populations of Bedfordshire. They will be able to provide comprehensive and clear information, advice and practical support to patients, bereaved families and friends and staff about procedures following death.

They must be vigilant of the strict confidentiality required by the Trust.
- Assisting the Mortuary & Bereavement Support Office Team in co-ordinating the day to day functions of the Mortuary & Bereavement Support Service. This will involve:

- The post holder is responsible for providing correct, informative, support and advice to bereaved relatives and carrying out the administrative procedures required in relation to patient deaths.
- The post involves considerable contact with relatives and those associated with the deceased patient, Funeral Directors, Medical staff, Coroner’s Office, Medical Examiners Team, Trust employees and relevant outside agencies.
- The post holder must work to all Trust Policies, procedures, and legal requirements
- To advise staff about the administrative procedures following death including medical and nursing teams.
- Contribute to maintaining a high quality service through evaluation and monitoring.
- Assist in seeking consent for Hospital post-mortem examinations.
- Assist the Bereavement Support Officer team in developing the service in response to Trust requirements and national initiatives.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Provide comprehensive and clear information, advice and practical support to patients, bereaved families and friends and staff about procedures following death.

Ensure the prompt and correct completion of cremation papers in line with statutory legislation and to respond to requests from local Funeral Directors, regarding the preparation of Documentation required for the purpose of cremation

Ensure that there is effective two-way communication between the mortuary & bereavement support office and external agencies such as Her Majesty’s Coroner’s Office, The Registry Office, provide data for the office of National Statistics, crematoria and cemeteries locally, Funeral Directors, Local Council and the Police as required.

Support medical staff and relatives in the event of a Hospital Post Mortem request and the obtaining of consent.

Support the Mortuary & Bereavement Support Office team in ensuring that documentation used by the service is consistent and of a high quality.

Liaise with medical and technical staff within the Trust, Funeral Directors, Registrars, Coroner’s Office, other outside agencies, next of kin, relatives and friends or the appointee of the deceased as required, being professional at all times.

Ensure the Deceased Patient Check List is completed appropriately, signed and dated.

Deal with correspondence and telephone calls of a sensitive and confidential nature.

To ensure all medical records received and dispatched in the office are appropriately tracked on the electronic tracking system in a timely fashion.

Ensu

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