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Reservations Agent
4 months ago
Looking to join a culture of service and achievement beyond limits?
We are hiring a Reservations Team Member This could be the next step for you into a Management position within Hotel and the group, and so APPLY TODAY, get lots of perks and benefits, learn & grow continuously and start your lifelong career here
As one of our Reservations team will:
**Duties**
- Process and input group, FIT and corporate reservations following hotel reservations policy
- Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Ensure all reservations are accurately actioned within the same working day.
- Date stamp and file processed reservations in the designated areas
- Clear past reservations from filing cabinets to be stored in box files each month.
- Take personal responsibility to ensure that all inquiries are addressed.
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.
- Assist in the preparation and checking of the rate manual.
- Check and update, as necessary, rates in the computer system.
- Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Reservations Sales Manager
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
Ideal Experience
- Opera
- FOLS
- Resaweb
**BENEFITS**:
We offer an unforgettable talent experience and fantastic benefits:
- Workplace Pension Scheme
- Limitless learning, development and career possibilities within the hotel, our Academies and globally
- Free hotel stays across UK & Accor worldwide discounted accommodation and meals for both yourself and your family
- Free meals on duty, uniforms and dry cleaning
- Incremental holiday entitlement linked with length of service
- Talents recognition events throughout the year
- Social events and celebrations
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- And more: recommend a Friend Referral Scheme; Employee Advisory Service; Eye care vouchers; Cycle to work Scheme and the list goes on...
Note: A good level of English is essential; Previous hotel experience is preferred; Shifts for the food and beverage team leader range from early mornings, to late at night and including weekends and bank holiday, and a varied rota. Full working rights for the UK are required
**Job Type**: Part-time
**Salary**: £11.51 per hour
**Benefits**:
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Wellness programme
Schedule:
- Weekend availability
Ability to commute/relocate:
- SOUTHAMPTON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
