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Customer Service Advisors

3 months ago

Walsall, United Kingdom Echo Managed Services Full time

**Customer Service Advisor**

**Job Types: Full-time, Permanent**

**Salary: £22,368.06 per year**

**Location: Walsall, West Midlands**

**Start Date: 15th April 2024**

Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a bill to supply issues. Customer service experience is desirable but if you don’t have any, don’t worry We offer a comprehensive training package to enable you to become experts in helping people. If you have a passion to help people, learn and grow this could be the role for you The roles will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking company.

**What we offer**:

- Passionate about career development - we want you to succeed and build a career
- Free Parking on site
- Employee recognition scheme
- Social hub
- Fun working environment with an emphasis on teamwork
- Gym on site
- Life Assurance
- Cycle to work scheme
- Focus on learning and development
- Social events

**Who we are**:
We’re part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses - as a result you’ll be part of a 3000-strong network of colleagues with all of the potential for your future that brings.

**About the role**:
The role involves delivering excellent customer service, taking payment and Direct Debit calls from our customers respectfully and in a timely manner. You’ll deliver first class customer service each and every time, and ideally you have a background of providing that to a high quality whether that’s inbound, outbound or face to face.

The role covers a working window of 8am to 6pm Monday to Friday and 1 in 4 Saturdays 8am to 1pm (to include bank holidays). You'll work varied shift patterns within those times for 37.5 hours a week.

**We are looking for people who**:

- Have a great work ethic
- Enjoy working as part of a team
- Are customer service driven
- Have great communication skills

The assessment centre will involve a group exercise, interview and a quick online test of your customer service skills so it's nothing to be nervous about We'll do our best to make you feel comfortable and you'll learn plenty more about us in the process.

**Job Types**: Full-time, Permanent

**Salary**: £22,368.06 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you available to start on the 15th April 2024?
- Are you available to attend an Assessment Centre in Walsall on Thursday 4th April at 5pm?

Work Location: In person

Reference ID: AS/CSA/EMS2110