Payroll and Pensions Assistant

2 months ago

Bloomsbury, United Kingdom SOAS University of London Full time

**About the department**

The HR Assistant - Payroll and Pensions works in the HR Payroll and Operations team, supporting the payroll team. They support the delivery of their operational function, monitoring inboxes, entering information onto the HR systems, undertaking basic payrollcalculations and upholding service standards. They provide staff and managers with information and guidance on statutory requirements, payroll and pensions procedures and practices and identify and implement improvements to current working methods.

**Key responsibilities**
- Follow standard processes, ensuring that information is clear, complete and accurate, for example, undertaking payroll calculations, making emergency payments, processing fee and overtime payments and requesting pension quotes.
- Updating staff records and entering data on the payroll HR systems (ResourceLink and VT) in a timely and efficient manner, running reports and updating and deleting records in line with the General Data Protection Regulations.
- Contributing to the development and implementation of policies, procedures and practices to improve and enhance the customer experience. Participating in workshops and other process improvement activities, fostering a spirit of continuous improvement andpromoting customer satisfaction.

**Knowledge and experience**
- Previous experience of working in an administrative role in a payroll team. Experience in a team based within HR and/ or working with a public sector pension administrator would be an advantage.
- Experience of using the payroll module of an HR Information System. Previous experience of using ResourceLink would be an advantage.
- Demonstrable experience of delivering effective customer service, providing advice about processes and policies, resolving issues where possible and recognising when to escalate queries.
- Demonstrable experience organising own workload, prioritising between multiple tasks and meeting payroll and other deadlines.

**Skills and abilities**
- Excellent attention to detail for both numerical and written information; able to input and check information effectively, and to undertake accurate payroll calculations.
- Demonstrable ability to work with people at all levels within the organisation and to build effective working relationships with external stakeholders such as pension administrators.
- Proven experience working as part of an effective team, supporting colleagues, sharing knowledge and committed to promoting an inclusive working environment.

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