CRM Specialist

3 months ago

London, United Kingdom HSBC Full time

-Job description

Zing is a brand new fintech built to make international money worry-free for anyone who sends, spends, or converts international currencies. Zing has been developed within the HSBC Group to work for anyone, even if they don’t have a HSBC account. Zing is a separate brand and product so we can be an agile fintech whilst getting the benefits of having one of the world’s biggest international banks as a parent.

We are looking for a CRM Specialist who will help us implement CRM strategies that enhance customer acquisition, retention, satisfaction, and lifetime value.

If you’re looking for a career that will help you stand out, join Zing by HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Zing by HSBC offers opportunities, support and rewards that will take you further.

Your responsibilities will include:

- Plan, execute and optimise daily schedule of either single-channel or multi-channel campaigns.
- Support other CRM team activities and help other relevant teams / tribes where needed.
Requirements
- CRM campaign management experience.
- Good understanding of data management, analysis and reporting.
- Proficiency and ability to manipulate data, e.g. manual list creation, cleaning and upload via Excel or CSVs.
- Experience in content localization would be welcome.
- Exceptional communication and presentation abilities.
- Previous experience in banking or financial sectors would be beneficial.

You’ll achieve more when you join HSBC.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

Telephone: +44 207 832 8500

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