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CRM Support Specialist

2 months ago

London, Greater London, United Kingdom LMA Recruitment Full time
Job Summary

LMA Recruitment is seeking a highly organized and detail-oriented CRM Support Specialist to join our team. As a CRM Support Specialist, you will provide administrative support to the CRM Team, including data processing, organizing training events, and maintaining the CRM system.

Key Responsibilities
  1. Administrative Support: Provide administrative support to the CRM Team, including data processing, organizing training events, and maintaining the CRM system.
  2. CRM System Maintenance: Contribute to maintaining and continuously improving the CRM system and associated documentation.
  3. Team Support: Support the CRM Team in achieving priorities and objectives, including the rollout of CRM to the whole organization.
  4. Customer Support: Provide a high level of customer care through face-to-face, telephone, and email enquiries.
  5. Documentation: Assist in maintaining documentation and version control on new projects and continuous improvements made to CRM systems.
Requirements
  • Experience: Experience in Microsoft Dynamics 365 or similar CRM systems, proficiency in MS Excel, Power Query, or similar software packages, and experience in customer support or helpdesk roles.
  • Skills: Good oral and written communication skills, good organizational skills, proven ability to multitask, and excellent interpersonal skills.
  • Education: Not specified