CRM Specialist
6 months ago
CRM Specialist Net-a-Porter / Mr Porter
YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.
The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world’s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.
Our CRM & Loyalty division are now seeking a talented CRM Specialist to join the team. Some of the essentials for you to know are:
Location: London Westfield
Department Size: 16 (Approx.)
Department: NET-A-PORTER & MR-PORTER CRM Team
Reporting into: Senior CRM Manager
Besides a competitive salary, we can offer you:
- Performance bonus schemes dependant on the type of role you are in
- A pension that both you and the company contribute too
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you’ll be doing:
- Collaborate closely with the Senior CRM Manager to develop strategies aimed at retaining and reactivating our customer base. Implement initiatives to increase the lifetime value of customers, enhance customer retention, and boost revenue delivered through CRM marketing channels
- Monitor and analyse CRM campaign performance and trends using tools such as Tableau and Google Analytics
- Partner with the Insight team to understand customer needs, preferences and routes to value creation
- Identify opportunities to enhance ROI through improved contact strategies, working with analytics and insight team to segment communications to relevant audiences
- Collaborate with the Technology and Product teams to implement innovative strategies for expanding our marketable base
- Administration of appropriate tools for all CRM campaigns (Responsys, Swrve, Trello)
- Monitor and analyse promotion effectiveness and additional ad hoc requests, providing insights and recommendations
- Coordinate with regional teams to align priorities and support initiatives
- Contribute to CRM projects aimed at delivering innovative, personalised multi-channel marketing programs that enhance customer experiences and drive profitability to Net-A-Porter
- Provide support for change initiatives within the CRM team and broader Marketing team
- Cultivate and maintain strong relationships with teams across the YNAP Group
The type of person we are looking for:
- Min 3 years of experience in a similar role in luxury / fashion or similar industry.
- Solid analytical background and experience of handling large data sets. Manipulating performance data and turning it into actionable insights
- Advanced Excel and PowerPoint skills.
- Extremely detail-oriented, deadline driven, and able to multi-task.
- Excellent communication skills and ability to present complex data clearly and confidently to senior managers across the business.
- Collaborative attitude to build a strong relationship across the business.
- A creative flair and ability to think of new ideas and creative projects.
- Solid understanding of other interactive marketing channels and their marketing principals.
- Proven ability to work quickly and effectively with an eye for detail.
- Pro-active and able to show initiative/ideas.
- Excellent organisational skills.
- Can work independently in a structured manner.
- Ability to think clearly and calmly when faced with issues or conflicting priorities.
- Flexible attitude and ability to work in a fast paced and reactive environment.
For further information:
- _
Experience Level: Associate
Workplace Type: Hybrid
-
CRM Loyalty Specialist
2 weeks ago
London, Greater London, United Kingdom Reed Specialist Recruitment Full timeReed Specialist Recruitment is working with a leading consumer business in Bracknell to find a skilled CRM professional who can drive the success of their loyalty programme.About the RoleWe are looking for an experienced CRM Executive to join our client's team as a CRM Loyalty Manager. The ideal candidate will have a strong understanding of customer...
-
CRM Specialist
6 months ago
London, United Kingdom Australasian Recruitment Company Full time**CRM SPECIALIST** *** **CRM SPECIALIST ROLE**: - Being responsible for creating engagement campaigns for the UK customer lifecycle, including automated comms, promotions, and seasonal campaigns - Creating detailed customer journey flows with actionable trigger points to drive conversion and engagement - Overseeing the seasonal calendar for engagement...
-
CRM Specialist
6 months ago
London, United Kingdom British American Tobacco Full time**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT UK** **IS LOOKING FOR A** **CRM SPECIALIST** **SENIORITY LEVEL**:Management **FUNCTION**: C&CE **SUB FUNCTION**: GCE - CX...
-
CRM Specialist
4 weeks ago
London,, UK, United Kingdom Walker & Sloan Ltd | Certified B Corp Full timeWalker and Sloan are proud to be working closely with a top 25 marketing agency within the UK. Due to some great growth they are looking to appoint a CRM Specialist to the team on a full time basis.Salary - Up to £70kJOB OVERVIEWWe are seeking a CRM Specialist with a real passion for customer experience and data-driven marketing. You’ll be involved in...
-
CRM Specialist
4 weeks ago
London, United Kingdom Walker & Sloan Ltd | Certified B Corp Full timeWalker and Sloan are proud to be working closely with a top 25 marketing agency within the UK. Due to some great growth they are looking to appoint a CRM Specialist to the team on a full time basis.Salary - Up to £70kJOB OVERVIEWWe are seeking a CRM Specialist with a real passion for customer experience and data-driven marketing. You’ll be involved in...
-
CRM Specialist
4 weeks ago
London, United Kingdom Walker & Sloan Ltd | Certified B Corp Full timeWalker and Sloan are proud to be working closely with a top 25 marketing agency within the UK. Due to some great growth they are looking to appoint a CRM Specialist to the team on a full time basis.Salary - Up to £70kJOB OVERVIEWWe are seeking a CRM Specialist with a real passion for customer experience and data-driven marketing. You’ll be involved in...
-
CRM Specialist
5 days ago
London, United Kingdom Salt Full timeI am looking for a skilled CRM Specialist to support our amazing Publishing Client, leading strategies that drive audience growth, engagement, and retention efforts. The ideal candidate will bring expertise in CRM management within an editorial or content-driven environment and demonstrate a proven ability to create, analyse, and optimise email marketing...
-
CRM Specialist
3 weeks ago
London, United Kingdom Walker & Sloan Ltd | Certified B Corp Full timeJob Description Walker and Sloan are proud to be working closely with a top 25 marketing agency within the UK. Due to some great growth they are looking to appoint a CRM Specialist to the team on a full time basis. Salary - Up to £70k JOB OVERVIEW We are seeking a CRM Specialist with a real passion for customer experience and data-driven marketing....
-
CRM Specialist
6 days ago
London Area, United Kingdom Walker & Sloan Ltd | Certified B Corp Full timeWalker and Sloan are proud to be working closely with a top 25 marketing agency within the UK. Due to some great growth they are looking to appoint a CRM Specialist to the team on a full time basis.Salary - Up to £70kJOB OVERVIEWWe are seeking a CRM Specialist with a real passion for customer experience and data-driven marketing. You’ll be involved in...
-
CRM Migration Specialist
3 weeks ago
London, United Kingdom CV-Library Full timeCRM System Specialist Fully Remote Initial 3-month contract £550 - £600, Inside IR35 We're recruiting on behalf of an IT Services Provider who are looking for a CRM System Specialist to work on a critical migration project across their salesforce/HubSpot CRM system. As a CRM System Specialist, you will be responsible for: Help lead the...
-
CRM Specialist
5 days ago
London, United Kingdom Salt Full timeI am looking for a skilled CRM Specialist to support our amazing Publishing Client, leading strategies that drive audience growth, engagement, and retention efforts. The ideal candidate will bring expertise in CRM management within an editorial or content-driven environment and demonstrate a proven ability to create, analyse, and optimise email marketing...
-
CRM Specialist
4 days ago
London, United Kingdom Salt Full timeI am looking for a skilled CRM Specialist to support our amazing Publishing Client, leading strategies that drive audience growth, engagement, and retention efforts. The ideal candidate will bring expertise in CRM management within an editorial or content-driven environment and demonstrate a proven ability to create, analyse, and optimise email marketing...
-
CRM Database Specialist
4 days ago
London, Greater London, United Kingdom Mmr Research Worldwide Ltd Full timeWe are seeking a skilled CRM Database Specialist to join our team at MMR Research Worldwide LTD. The ideal candidate will have a deep understanding of CRM systems and their functionalities, as well as experience with automation processes within CRM systems.Job Description:Data Management: Oversee and maintain the organisation's Customer Relationship...
-
CRM Manager
1 month ago
London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA financial services provider based in London is recruiting a CRM Manager to design and implement the CRM / cross-sell strategies for the defined geography.Responsibilities:Manage Salesforce Marketing Cloud platform, ensuring platform operates at efficiently as possibleConduct regular review meetings with partners, ensuring alignment on goals and...
-
CRM Manager
1 month ago
London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA financial services provider based in London is recruiting a CRM Manager to design and implement the CRM / cross-sell strategies for the defined geography.Responsibilities:Manage Salesforce Marketing Cloud platform, ensuring platform operates at efficiently as possibleConduct regular review meetings with partners, ensuring alignment on goals and...
-
CRM Manager
1 month ago
London,, UK, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA financial services provider based in London is recruiting a CRM Manager to design and implement the CRM / cross-sell strategies for the defined geography.Responsibilities:Manage Salesforce Marketing Cloud platform, ensuring platform operates at efficiently as possibleConduct regular review meetings with partners, ensuring alignment on goals and...
-
CRM Manager
1 month ago
London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeJob Description A financial services provider based in London is recruiting a CRM Manager to design and implement the CRM / cross-sell strategies for the defined geography. Responsibilities: Manage Salesforce Marketing Cloud platform , ensuring platform operates at efficiently as possible Conduct regular review meetings with partners, ensuring alignment on...
-
CRM Campaign Specialist
2 weeks ago
London, Greater London, United Kingdom Lorien Full time**Job Summary:**Lorien is looking for a talented CRM Campaign Specialist to join our marketing team. The successful candidate will have a strong background in CRM and email marketing, with a proven track record of delivering successful campaigns. As a key member of our team, you will be responsible for managing the strategy and delivery of our CRM campaigns,...
-
CRM Strategy Lead
2 days ago
London, Greater London, United Kingdom Reed Specialist Recruitment Full timeWe are working with a leading consumer business in the UK to recruit for a CRM Loyalty Manager to join their team.This is a newly created role, and one that requires someone to define the CRM strategy and customer journey for the Loyalty scheme. The successful candidate will have experience in managing marketing plans and conducting in-depth target audience...
-
CRM and Data Specialist
3 days ago
London, Greater London, United Kingdom Proactive Appointments Limited Full timeWe are seeking a skilled CRM & Marketing Data Specialist to join our clients dynamic team at a leading higher education institution.The ideal candidate will have a substantial background in CRM systems, data analysis, and marketing, with expertise in Microsoft Dynamics 365 (or similar CRM platforms), and campaign management tools.Responsibilities include...