CRM Specialist

4 months ago

London, United Kingdom YOOX NET-A-PORTER GROUP Full time

CRM Specialist Net-a-Porter / Mr Porter

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.

The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world’s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.

Our CRM & Loyalty division are now seeking a talented CRM Specialist to join the team. Some of the essentials for you to know are:
Location: London Westfield

Department Size: 16 (Approx.)

Department: NET-A-PORTER & MR-PORTER CRM Team

Reporting into: Senior CRM Manager

Besides a competitive salary, we can offer you:

- Performance bonus schemes dependant on the type of role you are in
- A pension that both you and the company contribute too
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

- Collaborate closely with the Senior CRM Manager to develop strategies aimed at retaining and reactivating our customer base. Implement initiatives to increase the lifetime value of customers, enhance customer retention, and boost revenue delivered through CRM marketing channels
- Monitor and analyse CRM campaign performance and trends using tools such as Tableau and Google Analytics
- Partner with the Insight team to understand customer needs, preferences and routes to value creation
- Identify opportunities to enhance ROI through improved contact strategies, working with analytics and insight team to segment communications to relevant audiences
- Collaborate with the Technology and Product teams to implement innovative strategies for expanding our marketable base
- Administration of appropriate tools for all CRM campaigns (Responsys, Swrve, Trello)
- Monitor and analyse promotion effectiveness and additional ad hoc requests, providing insights and recommendations
- Coordinate with regional teams to align priorities and support initiatives
- Contribute to CRM projects aimed at delivering innovative, personalised multi-channel marketing programs that enhance customer experiences and drive profitability to Net-A-Porter
- Provide support for change initiatives within the CRM team and broader Marketing team
- Cultivate and maintain strong relationships with teams across the YNAP Group

The type of person we are looking for:

- Min 3 years of experience in a similar role in luxury / fashion or similar industry.
- Solid analytical background and experience of handling large data sets. Manipulating performance data and turning it into actionable insights
- Advanced Excel and PowerPoint skills.
- Extremely detail-oriented, deadline driven, and able to multi-task.
- Excellent communication skills and ability to present complex data clearly and confidently to senior managers across the business.
- Collaborative attitude to build a strong relationship across the business.
- A creative flair and ability to think of new ideas and creative projects.
- Solid understanding of other interactive marketing channels and their marketing principals.
- Proven ability to work quickly and effectively with an eye for detail.
- Pro-active and able to show initiative/ideas.
- Excellent organisational skills.
- Can work independently in a structured manner.
- Ability to think clearly and calmly when faced with issues or conflicting priorities.
- Flexible attitude and ability to work in a fast paced and reactive environment.

For further information:

- _

Experience Level: Associate

Workplace Type: Hybrid

  • CRM Specialist

    3 months ago

    London, United Kingdom Australasian Recruitment Company Full time

    **CRM SPECIALIST** *** **CRM SPECIALIST ROLE**: - Being responsible for creating engagement campaigns for the UK customer lifecycle, including automated comms, promotions, and seasonal campaigns - Creating detailed customer journey flows with actionable trigger points to drive conversion and engagement - Overseeing the seasonal calendar for engagement...

  • Dynamics CRM Technical Specialist

    18 hours ago

    London, Greater London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Technical CRM SpecialistAre you a skilled professional looking for a challenging role in a fast-growing environment? We have an exciting opportunity for a Technical CRM Specialist to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Key Responsibilities:Provide technical guidance and support to account and service...

  • Dynamics CRM Technical Specialist

    24 hours ago

    London, Greater London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Technical CRM SpecialistAre you a skilled professional looking for a challenging role in a fast-growing environment? We have an exciting opportunity for a Technical CRM Specialist to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Key Responsibilities:Provide technical guidance and support to account and service...

  • Dynamics CRM Technical Specialist

    21 hours ago

    London, Greater London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Technical CRM SpecialistAre you a skilled professional looking for a challenging role in a fast-growing environment? We have an exciting opportunity for a Technical CRM Specialist to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Key Responsibilities:Provide technical guidance and support to account and service...

  • Dynamics CRM Technical Specialist

    20 hours ago

    London, Greater London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Technical CRM SpecialistAre you a skilled professional looking for a challenging role in a fast-growing environment? We have an exciting opportunity for a Technical CRM Specialist to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Key Responsibilities:Provide technical guidance and support to account and service...

  • CRM Specialist

    3 months ago

    London, United Kingdom British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT UK** **IS LOOKING FOR A** **CRM SPECIALIST** **SENIORITY LEVEL**:Management **FUNCTION**: C&CE **SUB FUNCTION**: GCE - CX...

  • CRM Specialist

    1 day ago

    LONDON, United Kingdom LEVI'S Full time

    CRM Specialist eCommerce, Europe You're an original. So are we. At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labour and environmental guidelines in manufacturing. And we build...

  • CRM Specialist

    3 weeks ago

    London, Greater London, United Kingdom Ignite Full time

    About IgniteIgnite is a leading integrated creative agency that specializes in innovative marketing, technological, strategic, and design solutions for a wide range of clients across the hospitality industry and beyond.Job SummaryWe are seeking a talented CRM Specialist to join our team. As a CRM Specialist, you will be responsible for developing engaging...

  • CRM Specialist

    2 weeks ago

    London, Greater London, United Kingdom Ignite Full time

    About IgniteIgnite is a leading integrated creative agency that specializes in innovative marketing, technological, strategic, and design solutions for a wide range of clients across the hospitality industry and beyond.Job SummaryWe are seeking a talented CRM Specialist to join our team. As a CRM Specialist, you will be responsible for developing engaging...

  • CRM Specialist

    2 weeks ago

    London, Greater London, United Kingdom Ignite Full time

    About IgniteIgnite is a leading integrated creative agency that specializes in innovative marketing, technological, strategic, and design solutions for a wide range of clients across the hospitality industry and beyond.Job SummaryWe are seeking a talented CRM Specialist to join our team. As a CRM Specialist, you will be responsible for developing engaging...

  • CRM Specialist

    3 days ago

    London, Greater London, United Kingdom Hachette UK Full time

    About Hachette UKHachette UK is a leading publisher of books, e-books, and audio content. Our mission is to deliver high-quality content to readers worldwide.Job SummaryWe are seeking a skilled CRM Specialist to join our team. The successful candidate will be responsible for managing and maintaining our CRM database, providing advice and training on email...

  • CRM Specialist

    3 days ago

    London, Greater London, United Kingdom Hachette UK Full time

    About Hachette UKHachette UK is a leading publisher of books, e-books, and audio content. Our mission is to deliver high-quality content to readers worldwide.Job SummaryWe are seeking a skilled CRM Specialist to join our team. The successful candidate will be responsible for managing and maintaining our CRM database, providing advice and training on email...

  • CRM Specialist

    17 hours ago

    London, Greater London, United Kingdom Hachette UK Full time

    About Hachette UKHachette UK is a leading publisher of books, e-books, and audio content. Our mission is to deliver high-quality content to readers worldwide.Job DescriptionWe are seeking a skilled CRM Specialist to join our team. The successful candidate will be responsible for managing and maintaining our CRM database, providing advice and training on...

  • CRM Specialist

    20 hours ago

    London, Greater London, United Kingdom Hachette UK Full time

    About Hachette UKHachette UK is a leading publisher of books, e-books, and audio content. Our mission is to deliver high-quality content to readers worldwide.Job DescriptionWe are seeking a skilled CRM Specialist to join our team. The successful candidate will be responsible for managing and maintaining our CRM database, providing advice and training on...

  • CRM Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom LMA Recruitment Full time

    Job SummaryLMA Recruitment is seeking a highly organized and detail-oriented CRM Support Specialist to join our team. As a CRM Support Specialist, you will provide administrative support to the CRM Team, including data processing, organizing training events, and maintaining the CRM system.Key ResponsibilitiesAdministrative Support: Provide administrative...

  • CRM Support Specialist

    1 week ago

    London, Greater London, United Kingdom LMA Recruitment Full time

    Job SummaryLMA Recruitment is seeking a highly organized and detail-oriented CRM Support Specialist to join our team. As a CRM Support Specialist, you will provide administrative support to the CRM Team, including data processing, organizing training events, and maintaining the CRM system.Key ResponsibilitiesAdministrative Support: Provide administrative...

  • CRM Support Specialist

    1 week ago

    London, Greater London, United Kingdom LMA Recruitment Full time

    Job SummaryLMA Recruitment is seeking a highly organized and detail-oriented CRM Support Specialist to join our team. As a CRM Support Specialist, you will provide administrative support to the CRM Team, including data processing, organizing training events, and maintaining the CRM system.Key ResponsibilitiesAdministrative Support: Provide administrative...

  • CRM Specialist

    2 weeks ago

    London, Greater London, United Kingdom Ignite Full time

    About IgniteIgnite is a leading integrated creative agency with a strong presence in the hospitality industry. We specialize in delivering innovative marketing, technological, strategic, and design solutions to a diverse range of clients across the globe.Job SummaryWe are seeking a highly skilled CRM Specialist to join our team. As a CRM Specialist, you will...

  • CRM Specialist

    2 weeks ago

    London, Greater London, United Kingdom Ignite Full time

    About IgniteIgnite is a leading integrated creative agency with a strong presence in the hospitality industry. We specialize in delivering innovative marketing, technological, strategic, and design solutions to a diverse range of clients across the globe.Job SummaryWe are seeking a highly skilled CRM Specialist to join our team. As a CRM Specialist, you will...

  • CRM Specialist

    1 week ago

    London, United Kingdom COREcruitment International Full time

    Immediate start - FTC - (3-Month Contract with Potential for Full-Time)We are seeking a highly skilled CRM Specialist to a growing team on a 3-month contract, with the possibility of transitioning into a permanent role based on performance and business needs. This role offers an exciting opportunity to develop and implement strategies aimed at increasing...