Customer Service Executive

7 months ago


Newbury, United Kingdom Novuna Full time

Are you looking for a customer service role which doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone? Are you someone who goes that extra mile to ensure customer queries are resolved?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer. **We're a signatory of the **Women in Finance** and the **Race at Work Charter** and we're **Disability Confident Committed**.

What does the role involve?

Once you have completed your initial training onsite, you'll have the option to work from our Newbury office a minimum of 2 days a week. The typical working hours are Monday to Friday 8:30am - 5pm, with a slightly later shift to be worked every 7 weeks from 9am - 5:30pm.

**Some of your key duties will include**:

- Handling inbound calls from our customers and delivering an outstanding customer experience
- Supporting customers with their vehicle quote or order queries
- Liaising with specialist teams within Novuna, where needed, in order to help resolve the customers query

What are we looking for?

You're passionate about delighting your customers and get a real kick out of providing excellent customer service. You'll have strong verbal and written communication skills, an excellent eye for detail and you'll be someone who enjoys taking ownership of queries to get them resolved.

Also, we're looking for the following:

- Passionate people who can deliver exceptional experiences for our customers
- The ability to listen, empathise and build rapport and understanding with customers
- Strong computer literacy skills and the confidence to learn new systems

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

We're **Disability Confident Committed**, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

**#LI-Hybrid



  • Newbury, United Kingdom CV-Library Full time

    Join an innovative and expanding company as a Customer Service Executive. Are you ready to utilise your outstanding interpersonal skills to provide exceptional customer service? As a key member of their team, you'll have the opportunity to make a difference every day. The role is working Monday - Friday, 9am - 5pm and offering a salary of £30,000 -...


  • Newbury, United Kingdom Willow HR Full time

    Freixenet Copestick are searching for a Customer Services Executive to respond to and resolve Customer queries in a professional and timely manner and process their orders. As the Customer Services Executive, you will help our customers get the best Customer experience in an effective and efficient way. - We are dedicated to creating an open and inclusive...


  • Newbury, United Kingdom Novuna Full time

    Customer Service Executive Are you looking for a customer service role that doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone? Are you someone who goes the extra mile to ensure customer queries are resolved If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At...


  • Newbury, United Kingdom Adjacency Executive Search Full time

    Our client is a not-for-profit organisation specializing in education-focused Services for a diverse customer portfolio, ranging from Further Education, to large Corporate businesses and International establishments of learning.This is an exciting time to join them, their current strategy will be reviewed in 2025 to create further platforms for growth, and...


  • Newbury, United Kingdom Adjacency Executive Search Full time

    Our client is a not-for-profit organisation specializing in education-focused Services for a diverse customer portfolio, ranging from Further Education, to large Corporate businesses and International establishments of learning. This is an exciting time to join them, their current strategy will be reviewed in 2025 to create further platforms for growth, and...


  • Newbury, United Kingdom Adjacency Executive Search Full time

    Our client is a not-for-profit organisation specializing in education-focused Services for a diverse customer portfolio, ranging from Further Education, to large Corporate businesses and International establishments of learning. This is an exciting time to join them, their current strategy will be reviewed in 2025 to create further platforms for growth, and...


  • Newbury, West Berkshire, United Kingdom SIG plc Full time

    SIG plc is seeking a Customer Relationship Executive to join our team. As a key member of our sales team, you will be responsible for building and maintaining relationships with our valued customers, identifying new business opportunities, and driving revenue growth.Your key responsibilities will include developing and executing account plans to meet or...


  • Newbury, United Kingdom Novuna Full time

    Are you looking for a customer service role which doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone? Are you someone who goes that extra mile to ensure customer queries are resolved? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle...


  • Newbury, United Kingdom Novuna Full time

    Do you love providing exceptional customer service? Are you looking for a telephone based role with no evening or weekend working? Want to work for an award winning company who genuinely cares about it's customers and employees? If your answer is 'yes' to all of these, keep reading. *Please note we have both permanent and 12 month fixed term contracts...


  • Newbury, United Kingdom Novuna Full time

    Are you looking for a customer service role which doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone? Are you someone who goes that extra mile to ensure customer queries are resolved? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle...


  • Newbury, United Kingdom Novuna Full time

    Are you looking for a customer service role that doesn't involve working evenings or weekends? Do you enjoy providing excellent customer service over the phone? Are you someone who goes the extra mile to ensure customer queries are resolved? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions,...


  • Newbury, United Kingdom Novuna Full time

    Are you well organised with an eye for detail? Are you enthusiastic about providing great customer service? Are your prioritisation skills second to none? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way...


  • Newbury, United Kingdom Novuna Full time

    Do you enjoy being on the phone? Are you passionate about phenomenal customer experiences? Want to help customers on their journey to carbon-free motoring? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the...


  • Newbury, United Kingdom Novuna Full time

    Do you enjoy helping people? Are you passionate about phenomenal customer experiences? Are you looking for a sociable role? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle...


  • Newbury, United Kingdom Novuna Full time

    Do you enjoy helping people? Are you passionate about phenomenal customer experiences? Want to play a role in the electric vehicle revolution? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in...


  • Newbury, UK, West Berkshire, United Kingdom Adjacency Executive Search Full time

    Our client is a not-for-profit organisation specializing in education-focused Services for a diverse customer portfolio, ranging from Further Education, to large Corporate businesses and International establishments of learning. This is an exciting time to join them, their current strategy will be reviewed in 2025 to create further platforms for growth, and...


  • Newbury, United Kingdom CV-Library Full time

    Role: Customer service Administrator Industry: Manufacturing Location: Newbury, Hampshire Salary: £30,000-£35,000 Office Angels have teamed up with a forward thinking, dynamic client who are in the manufacturing industry, are looking to recruit a Customer Services Administrator. This role is a busy role which is based in the office. You will...


  • Newbury, United Kingdom Novuna Full time

    Are you passionate about Customer Service and see an apprenticeship as a great route to enhance your experience? Do you have great communication skills? Want to play a part in helping customers on their journey to carbon-free motoring? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Vehicle Solutions, we're...


  • Newbury, United Kingdom Aligra Full time

    **Our client in the centre of Newbury is in search of an experienced Customer Service Administrator to join their team.** **Schedule** - Full Time - 37.5 hours per week - Monday to Friday **Pay** - £30,426.16 per annum **Duties** - Accurate and timely entry of orders onto the order management system, with attention to lead times, shipping dates and...


  • Newbury, United Kingdom Aligra Full time

    **Shift**: - 07:30am - 16:00pm - Monday to Friday **Pay**: - £32,000 per annum **Duties include but are not limited to**: - Keep customer price lists up to date on Sage. - Follow customers booking in procedures where applicable for orders ready for dispatch. - Manage and respond to customer queries. - Chase couriers, check parcel deliveries and obtain...