Guest Relations Executive

6 months ago


Twickenham, United Kingdom Sofitel London Heathrow Full time

**Guest Relations Executive**:

- Up to £25,140*

**We treat our people like family and our guest like royalty**

Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine dining options, guests can indulge in - and celebrate - the French way of life at Sofitel.We are looking for a **Guest Relations Executive** who will represent our brand by delivering and exceeding our guest expectations.

As a **Guest Relations Executive**, you are responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the services they receive meets or exceed their expectations.

**What we are looking for**:

- Previous experience as a Guest Relations Executive or Reception Supervisor in a hotel would be beneficial but not essential
- Your passion will be to wow our guest with amazing service and maintains contact with VIP’s and regular guests during their stay
- You will be obsessed about brand standards and genuinely care about guest experience before, during and after their stay
- You will have the ability to remain calm during difficult situations or in a very busy environment

**What do we offer**:
Our Guest Relations Executive receive some excellent Company benefits:

- A very competitive salary
- 28 days paid holiday with an extra 5 days, following 5 years’ service
- Discounted hotel room rates across our hotels, for you and friends and family
- Fantastic Training and Development opportunities
- Uniform and Complimentary Dry Cleaning
- Free Meals on shift
- Unrivalled Career Progression prospects
- Tastecard benefit

***Annual salary includes estimated annual service charge of £1,220



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