Guest Relations Supervisor

5 months ago


Twickenham, United Kingdom Sofitel London Heathrow Full time

**Guest Relations Supervisor**:

- Up to £26,460***We treat our people like family and our guest like royalty**

Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and fine dining options, guests can indulge in - and celebrate - the French way of life at Sofitel.

As a **Guest Relations Supervisor** you will be the lead host for our guests prior to arrival, during their stay and after returning home. You will ensure all guest preferences, expectations and special occasions are well prepared and delivered. You will find solutions to comments and ensure guests are completely satisfied through excellent cooperation with various departments. Your passion for service will make you an ambassador for an exceptional guest experience and inspire the Guest Relations team to make our guests feel valued.

**What we are looking for**:

- At least 1 year experience supervising a front office team in a 5-star hotel preferred
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Fluency in English, secondary language preferred
- A passion for high quality guest service with attention to details and ability to multitask
- Proficient with Microsoft Office suite required and excellent knowledge of Opera

**What do we offer**:

- A very competitive salary
- Enhanced holiday allowance after 5 years’ service
- Discounted hotel room rates across our hotels, for you and your friends and family
- Training and career opportunities
- Excellent employee facilities including dedicated restaurant
- A range of Accor Hotels Benefits
- Discount on Merlin Attraction tickets

*** Annual salary includes estimated annual service charge of £1,220



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