Guest Service Supervisor Leader

2 days ago


Twickenham, United Kingdom Aimbridge Hospitality Full time

Introduction

Welcome to Aimbridge Hospitality EMEA, a leading hotel management company with a portfolio of over 1,600 properties worldwide. We partner with top brands like Hilton, Accor, and Marriott, as well as small independent hotels.

This role offers a unique opportunity to join our team as a Guest Service Supervisor Leader at the Allianz Stadium Hotel. You will be responsible for supervising your team and assisting with events, focusing on delivering exceptional guest experiences and maintaining high standards of service.

The estimated salary for this position is around £39,000-£44,000 per year, depending on location and experience. As part of our team, you will benefit from benefits such as hotel discounts, volunteer days, and access to our employee assistance program.

Your Main Responsibilities:

  • Develop and lead your team to achieve performance goals
  • Support hotel events and promotions, collaborating with other departments
  • Maintain high levels of customer satisfaction and loyalty
  • Stay updated on industry trends and best practices

Our Culture:

  • We value teamwork, integrity, and excellence
  • We believe in investing in our employees' growth and development
  • We strive to create a positive and inclusive work environment
  • We offer opportunities for career advancement and professional growth
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