Guest Services Assistant
5 months ago
**Guest Services Assistant**:
**Food & Beverage - The Stanwell Hotel by Mercure**:
**Contract**:Part time**
**Salary**:£10.92 per hour****:
The Stanwell Heathrow Hotel is a four-star boutique property situated in the historic village of Stanwell.
Perfectly located for business and leisure travellers alike with Windsor, Eton and Ascot Racecourse all within close proximity, and situated a 5-minute drive from Heathrow Airport.
The charming property features grounds and 53 contemporary rooms across the original Victorian house, the new wing and the converted stable block with a selection of rooms including its own private balcony or patio.
We are looking for a Guest Services Assistant to provide support for the departmental operations and act as a point of contact for residents during their stay.
You will be an approachable and friendly people person with the willingness to support and maintain a close relationship with residents throughout their stay.
This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.
**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
- Free Parking
- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Wagestream - Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.
**About Us**:
The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.
**Role in our Family**:
As a Guest Services Assistant, the key to your role is:
- To operate the premises (24hr)
- Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents
- Adhere to Food Safety and Hygiene practises followed
- Clearing/sanitising of tables in the restaurant area and the reception area
- To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
- Deal with any resident queries in a polite and friendly manner
- All complaints, comments, and special requests are to be recorded in the daily handover log
- To communicate with other departments to ensure mínimal impact on resident service.
This is not an exhaustive list but gives an insight into what is involved.
**What Happens Next**:
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
-
Guest Service Assistant
6 months ago
Twickenham, United Kingdom Holiday Inn London - Brentford Lock Full time**Guest Service Assistant - Reception**: **Reception - Holiday Inn London - Brentford Lock**: **Contract**:Full Time** **Salary**:£11.94 Per Hour****: The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm...
-
Guest Service Assistant
5 months ago
Twickenham, United Kingdom Holiday Inn London - Brentford Lock Full time**Guest Service Assistant - Food & Beverage**: **Food & Beverage - Holiday Inn London - Brentford Lock**: **Contract**:Part time** **Salary**:£10.92 per hour****: The Holiday Inn Brentford Lock is nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and...
-
Guest Relations Executive
5 months ago
Twickenham, United Kingdom Sofitel London Heathrow Full time**Guest Relations Executive**: - Up to £25,140* **We treat our people like family and our guest like royalty!** Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and...
-
Guest Relations Supervisor
6 months ago
Twickenham, United Kingdom Sofitel London Heathrow Full time**Guest Relations Supervisor**: - Up to £26,460***We treat our people like family and our guest like royalty!** Linked to Terminal 5 of Heathrow Airport, the Sofitel London Heathrow is a luxury haven that offers unrivalled facilities designed for the global traveller and a personalised service from the heart. With over 600 bedrooms, 45 meeting spaces and...
-
Hotel Supervisor
3 hours ago
Twickenham, United Kingdom Aimbridge Hospitality Full timeJob DescriptionAimbridge Hospitality EMEA is a leading hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We work with major brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels.What's in it for you?Competitive Salary: £30,000 per annum (based on location and experience)Benefits Package: Includes hotel...
-
Guest Experience Host
5 months ago
Twickenham, United Kingdom Fortnum and Mason Full time**Guest Experience Host - Heathrow**: **Heathrow Terminal 5 - Retail - Heathrow Terminal 5**: **Contract**:Permanent** **Salary**:Competitive and Benefits***: Fortnum & Mason are looking for an exceptional Retail Host to join our busy Terminal 5 store. Responsible for demonstrating world-class service, our new team member will possess passion for our...
-
Food & Beverage Assistant
5 months ago
Twickenham, United Kingdom Sofitel London Heathrow Full time**Food & Beverage Assistant**: - Up to £29,400* **We treat our people like family and our guest like royalty!** We are looking for a **Food & Beverage Assistant **to delight our guest with amazing service all day every day. We have an exciting opportunity for a **Food & Beverage Assistant **to join our team. **What we are looking for**: - You are a...
-
Assistant Head Housekeeper
5 months ago
Twickenham, United Kingdom Crowne Plaza Holiday Inn T4 Full time**We treat our people like family and our guest like royalty!** Directly connected to Terminal 4 of Heathrow Airport, the **Crowne Plaza & Holiday Inn Express T4** is a dual-branded hotel with 761 bedrooms in total and offers a range of food and beverage outlets, as well as 5 meeting rooms. **Assistant Head Housekeeper**: - 29200 Per Annum Plus Great...
-
Front of House Assistant
4 weeks ago
Twickenham, United Kingdom CH&Co Group Full timeFront of House Assistant RoleWe are seeking a friendly and enthusiastic Front of House Assistant to join our small team at this office based restaurant. The ideal candidate will have excellent customer service skills and be able to work effectively in a fast-paced environment.Key responsibilities:Provide exceptional customer service and ensure a warm welcome...
-
Service Excellence Manager
4 days ago
Twickenham, United Kingdom Stonegate Group Full timeLead a Team to Deliver Exceptional ServiceWe are seeking an experienced Service Excellence Manager to join our team at the Royal Oak in Twickenham. As a key member of our management team, you will be responsible for leading a team to deliver exceptional service to our guests.About UsThe Royal Oak is a vibrant pub that tells a story. We offer an elevated pub...
-
Assistant Manager
4 weeks ago
Twickenham, United Kingdom Alexander Pope Full timeAbout UsThe Alexander Pope pub & hotel is a stylish hub for food lovers, offering a unique dining experience in the heart of Twickenham & Teddington. Our team is passionate about delivering exceptional customer service and creating a warm, welcoming atmosphere for all our guests.What We Offer Our Assistant Managers:Access to our Career Pathway and...
-
Resident Services Assistant
6 months ago
Twickenham, United Kingdom The Stanwell Hotel by Mercure Full time**Resident Services Assistant - Food & Beverage**: **Food & Beverage - The Stanwell Hotel by Mercure**: **Contract**:Part time** **Salary**:£10.92 per hour****: The Stanwell Heathrow Hotel is a four-star boutique property situated in the historic village of Stanwell. Perfectly located for business and leisure travellers alike with Windsor, Eton and Ascot...
-
Finance Assistant
6 months ago
Twickenham, United Kingdom Sofitel London Heathrow Full time**Finance Assistant**: - Up to £26,720** **We Treat Our Team Like Family and Our Guest Like Royalty!** We are looking for an **Finance Assistant** who will support all areas of finance including; Credit Control, Purchase Ledger, Income Audit, Cashiering, M&E Billing, F&B Cost Controls and Accounts Payable, Account Receivables. As an **Finance...
-
Service Leader Twickenham
6 months ago
Twickenham, United Kingdom Chipotle Full timeService Leader Twickenham (23021487) Description Chipotle is on a mission to Cultivate a Better World. This starts by using real ingredients made by real people. Our commitment to food with integrity is brought to life by people leaders who share in our ethical code, to always do the right thing by our people and our planet. **What's in it for you?** -...
-
Finance Assistant
6 months ago
Twickenham, United Kingdom Sofitel London Heathrow Full time**Finance Assistant**: - Competitive Salary **We Treat Our Team Like Family and Our Guest Like Royalty!** We are looking for an Accounts Assistant who will support all areas of finance including; Credit Control, Purchase Ledger, Income Audit, Cashiering, M&E Billing, F&B Cost Controls and Accounts Payable, Account Receivables. As a **Finance Assistant**...
-
Kitchen Assistant
5 months ago
Twickenham, United Kingdom Crown, Twickenham Full time**Kitchen Assistant** **About us;** At The Crown we’re extremely passionate about delivering consistently outstanding customer service, at the heart of this philosophy is ensuring we as a team have fun and create a warm welcoming atmosphere for all our guests. The Crown is one of TW’s finest watering holes. Our pub and restaurant are ideally located in...
-
Finance Assistant
5 months ago
Twickenham, United Kingdom Sofitel London Heathrow Full timeThe Sofitel London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. **Finance Assistant**: - Competitive + Generous Service Charge **We Treat Our Team Like Family and Our Guest Like...
-
Customer Service Ambassador
4 weeks ago
Twickenham, United Kingdom Crown, Twickenham Full timeAbout UsThe Crown, Twickenham, is a renowned pub and restaurant located in the heart of St. Margaret's. We pride ourselves on delivering exceptional customer service and creating a warm, welcoming atmosphere for all our guests.Our Bar TeamWe are seeking a skilled and enthusiastic Bar Team Member to join our team. As a Bar Team Member, you will be responsible...
-
Finance Assistant
5 months ago
Twickenham, United Kingdom Crowne Plaza Holiday Inn T4 Full timeThe Crowne Plaza & Holiday Inn Express Hotel at London Heathrow Terminal 4 is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees. **Finance Assistant**: - 25000 per annum plus great benefits **We Treat...
-
Grounds Assistant
5 months ago
Twickenham, United Kingdom AMSL Full time**The Arora Group** is one of the largest private owner and operator of hotels in the UK, with over 6000 rooms in operation across 12 Global Brands, including Marriott, Hilton, Accor and IHG portfolios. Our values revolve around our people, our guests and achievement through ownership which has enabled our exponential growth over the last few...