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Part Time Contact Centre

4 months ago

Preston, United Kingdom Avnet Full time

Farnell
- Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

We are recruiting for a Part Time, flexible, permanent colleague to join our Contact Centre Team working for CPC out of our Preston site. This is a fantastic opportunity to join a professional and friendly team providing a world-class customer experience with the flexibility on working hours and days of work on offer.

Knowledge of Electronics is not needed, just the passion for learning and enjoyment of building long term relationships with customers.

We are looking for a new colleague who is self-motivated and has the drive and energy for continuous self-development, someone who enjoys learning and the challenge of working in a fast moving environment predominantly with business customers.

Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
- THIS IS A FLEXIBLE, HYBRID WORKING ROLE, GIVING YOU THE WORK LIFE BALANCE TO WORK FROM HOME. SUITABLE WORKING PATTERN TO BE AGREED FOR THE SUCCESFUL CANDIDATE_

What's in it for you:
Along with offering a competitive salary package, we also offer:

- A supportive team environment where everyone really is working toward the same goal.
- A strong open door policy within management
- An environment where you will be given the tools and opportunities to further your career
- Pension scheme
- 25 days ( pro rata ) holiday plus bank holidays with option to buy additional holiday
- FREE Onsite Parking
- Flexible home working
- Cycle to work Scheme
- Reward schemes

Principal Responsibilities:

- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
- May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.

Job Level Specifications:

- Acquires basic skills through work experience or formal training to perform routine tasks.
- Tasks are routine, repetitive and manual in nature with mínimal complexity or variation and specific to the job.
- Work is performed under supervision with detailed instructions. Priorities are provided for performing work.
- Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization.
- Impact of decisions is primarily contained to the work of the job.

Work Experience:

- Typically requires less than one year of related experience.

Distinguishing Characteristics:

- Must be able to multi-task and work in a fast paced environment.

WHAT NEXT?

Please click on the link to Apply, your CV will be reviewed within 7 days and if successful in the shortlisting process, we will contact you directly. If you have questions, please feel free to contact us on

LI-EMEA

LI-FARNELL

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

, Asia applicants

, EMEA applicants

- Job Applicant EMEA Imprints