Head of Patient Contact Centre
8 months ago
Manage and develop the team to deliver the objectives of the department year on year to support the growth and diversity of the business. Provide leadership and guidance to the team, fostering a positive and collaborative work environment. Set performance expectations, conduct regular performance reviews, and implement corrective actions as needed. Enable communication and working between the team and the operations to manage bookings effectively.
Implement and optimise call centre processes and workflows to ensure efficiency and effectiveness. Monitor key performance indicators (KPIs) such as call abandonment rate, average handling time, and patient satisfaction, taking proactive measures to address any issues. Foster a customer-centric culture within the contact centre, emphasising the importance of delivering exceptional customer service. Implement strategies to enhance the overall patient experience and satisfaction.
Effective collaboration to implement the required patient pathways. Analyse contact centre data and generate reports to assess performance and identify areas for improvement. Present regular reports to senior management, highlighting achievements, challenges, and recommended actions.
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Head of Patient Contact Centre
6 months ago
Preston, United Kingdom CHEC Full time**Job Title**:Head of Patient Contact Centre **Location**: Fulwood, Preston **Contract Type**: Permanent, 37.5 hours a week We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community health and how CHEC can play an innovative part in making...
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Patient Navigator in Head
6 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeLancashire Teaching Hospitals NHS Foundation Trust is a large specialist Head & Neck Cancer Centre with major surgery, radiotherapy and chemotherapy provided on site. You will be supported by a large, dynamic clinical team including Nurse Consultant, Clinical Nurse Specialists, Cancer Support Worker, Surgeons and Oncologists. The Head & Neck team have a...
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Contact Centre Advisor
6 months ago
Preston, United Kingdom CHEC Full time**The Vacancy** We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success,...
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Contact Centre Clerk
6 months ago
Preston, United Kingdom Plumbs Ltd Full timeWe currently have a position available in Preston for a Contact Centre Clerk to work Monday 9.30am - 5.00pm, Thursday 9.30am - 5.30pm, Friday 9.30am - 5.00pm and Saturday 9.00am - 3.00pm. Our Contact Centre is the first point of contact for our customers. It is essential that applicants are enthusiastic, committed, and flexible, are customer focused with...
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Preston Contact Centre Advisor
7 days ago
Preston, Lancashire, United Kingdom Group 1 Automotive Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Sales & Customer Service Advisor.As a key member of our contact centre team, you will be responsible for providing excellent customer service and sales support, working closely with customers to understand their needs and preferences.With a competitive salary of...
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Patient Pathway Coordinator
7 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeDo you have the drive and ambition to move patient pathways forward? In your role as a Patient Pathway Coordinator, you will be a key contributor to patients receiving care as quickly as possible. You will be joining a forward-thinking team that work well together in our vision to always provide excellent care with compassion to our patients and the clinical...
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Preston, United Kingdom CV-Library Full timeCustomer Service Advisor – Pensions Contact Centre Hybrid Working with 2 days in Preston, Lancashire - Do you have first class customer service skills? - Want a role with no weekend, late nights, or Bank Holidays? - Work for a company that offers career progressions. - Incentives and recognition that rewards excellent member experience. - Salary...
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Patient Services Officer
6 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeAre you caring & compassionate? Are you flexible and dynamic? If so, we would love you to join our administration team. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and thrives in a busy...
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Preston, United Kingdom Local Pensions Partnership Administration (LPPA) Full timeCustomer Service Advisor – Pensions Contact CentreHybrid Working with 2 days in Preston, Lancashire- Do you have first class customer service skills?- Want a role with no weekend, late nights, or Bank Holidays?- Work for a company that offers career progressions.- Incentives and recognition that rewards excellent member experience.- Salary £22,900 working...
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Head Chef
7 days ago
Preston, Lancashire, United Kingdom Robinwood Activity Centre Limited Full timeChef Job Description:We are looking for a skilled and organized Head Chef to lead our kitchen team at the Robinwood Activity Centre Limited. As Head Chef, you will be responsible for managing daily meal preparation, ensuring that all dishes meet our high standards.The ideal candidate will have previous experience working in a fast-paced kitchen environment,...
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Macmillan Cancer Support Worker in Head
6 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeEmbark on a fulfilling role as a Cancer Support Worker, where you'll be a cornerstone of support for Head & Neck cancer patients throughout their diagnostic and treatment journey. This is a unique opportunity to contribute meaningfully to the lives of those facing challenging health circumstances. You will support Head & Neck cancer patients throughout...
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Guest Experience Assistant
6 months ago
Preston, United Kingdom Ribby Hall Village Full time**Five Star Holiday Village seeks friendly and enthusiastic Guest Experience Assistants to join a busy customer focused contact centre team.** We have a fantastic opportunity available for highly motivated individuals, with a passion for customer service, to join our Reservations Team as **Guest Experience Assistants**. Previous experience in a contact...
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Guest Experience Assistant
6 months ago
Preston, United Kingdom Ribby Hall Village Full time**Five Star Holiday Village seeks friendly and enthusiastic Guest Experience Assistants to join a busy customer focused contact centre team.** We have a fantastic opportunity available for highly motivated individuals, with a passion for customer service, to join our Reservations Team as **Guest Experience Assistant**. Previous experience in a contact...
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Patient Experience Administrator
7 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeWe have 2 roles available, 1 working 37.5 hours and 1 working 22.5 hours. The post will provide fantastic opportunities for individuals who have administrative experience and who are looking to become part of a dynamic and high performing team. You will be an effective communicator, have a pro-active approach to your work, be able to demonstrate excellent...
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Patient Experience Support Administrator
7 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeAre you looking to expand your knowledge and understanding in admin? We have a fantastic opportunity for an individual who is looking to become part of a dynamic and high performing team. You will be responsible for the day-to-day processing of administration tasks within the directorate, providing secretarial and administrative support to Consultants,...
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Patient Experience Lead
6 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen to recruit a Patient Experience Lead for Children and Young People Are you committed to excellence in Patient Experience? If so, we are looking for an inspiring and creative Patient Experience Lead to provide expert professional leadership. Do you want to support our Children & Young People's clinical teams throughout our...
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Macmillan Information Centre Assistant
7 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeAre you a motivated person who possesses excellent communication, interpersonal and organisational skills and want to provide compassionate support to our patients? Then this exciting opportunity is for you! We are looking for an enthusiastic new team member to join our Macmillan Information Centre Team department at Lancashire Teaching Hospitals. We are...
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Receptionist Patient Advisor
7 months ago
Preston, United Kingdom Holland House Surgery Full timeDevelop and maintain an in-depth knowledge and understanding of the services provided by the Practice and the wider health community Put patients at ease and give them the opportunity to explain their needs through active listening Provide clear and concise information to patients Employ a variety of questioning techniques to develop a full picture of the...
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Patient Care Coordinator
5 days ago
Preston, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time**Job Summary:**We are seeking a highly motivated and compassionate Patient Care Coordinator to join our team at the University Hospitals of Morecambe Bay NHS Foundation Trust. As a key member of our healthcare team, you will play a vital role in ensuring the delivery of high-quality patient care.**Key Responsibilities:**Coordinating patient facilities...
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Patient Pathway Coordinator: Women's Health
7 months ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeDo you have the drive and ambition to move patient pathways forward? In your role as a Patient Pathway Coordinator, you will be a key contributor to patients receiving care as quickly as possible. This is a rewarding role where you will help enable joined up care for our patients from referral to treatment and/or discharge and support the achievement of RTT...