Head of Patient Contact Centre
2 weeks ago
Manage and develop the team to deliver the objectives of the department year on year to support the growth and diversity of the business. Provide leadership and guidance to the team, fostering a positive and collaborative work environment. Set performance expectations, conduct regular performance reviews, and implement corrective actions as needed. Enable communication and working between the team and the operations to manage bookings effectively.
Implement and optimise call centre processes and workflows to ensure efficiency and effectiveness. Monitor key performance indicators (KPIs) such as call abandonment rate, average handling time, and patient satisfaction, taking proactive measures to address any issues. Foster a customer-centric culture within the contact centre, emphasising the importance of delivering exceptional customer service. Implement strategies to enhance the overall patient experience and satisfaction.
Effective collaboration to implement the required patient pathways. Analyse contact centre data and generate reports to assess performance and identify areas for improvement. Present regular reports to senior management, highlighting achievements, challenges, and recommended actions.
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Contact Centre Advisor
12 hours ago
Preston, United Kingdom CHEC Full timeJob summary All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide. Due to our continued growth we are looking for Patient...
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Contact Centre Clerk
1 week ago
Preston, United Kingdom Plumbs Ltd Full timeWe currently have a position available in Preston for a Contact Centre Clerk to work Monday 9.30am - 5.00pm, Thursday 9.30am - 5.30pm, Friday 9.30am - 5.00pm and Saturday 9.00am - 3.00pm. Our Contact Centre is the first point of contact for our customers. It is essential that applicants are enthusiastic, committed, and flexible, are customer focused with...
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Contact Centre Advisor
1 week ago
Preston, Lancashire, United Kingdom Lancsfirerescue Full timeLancashire Fire and Rescue Service Headquarters, Garstang Road, Fulwood, Preston, PR2 3LH Working Arrangements: 18 hrs per week - Monday / Tuesday all day & Wednesday morning Closing Date: 12 noon, 24 May 2024 An opportunity has arisen for a Contact Centre Advisor to join an inclusive and value driven public sector organisation with an outstanding...
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Contact Centre Advisor
1 month ago
Preston, United Kingdom CHEC Full timeIf you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK
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Patient Services Officer
2 days ago
Preston, United Kingdom Lancashire Teaching Hospitals Full timeJob overview Are you caring & compassionate? Are you flexible and dynamic? If so, we would love you to join our administration team. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and...
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Patient Services Officer
16 hours ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeJob summary Are you caring & compassionate? Are you flexible and dynamic? If so, we would love you to join our administration team. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and...
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Pensions Customer Service – Pensions Helpdesk
12 hours ago
Preston, United Kingdom Local Pensions Partnership Administration (LPPA) Full timePensions Customer Service – Pensions Helpdesk / Contact CentreHybrid Working with 2 days in Preston, Lancashire- Do you have first class customer service skills?- Want a role with no weekends, late nights, or Bank Holidays?- Work for a company that offers career progressions.- Incentives and recognition that rewards excellent member experience?- Salary...
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Patient Experience Administrator
1 month ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeWe have 2 roles available, 1 working 37.5 hours and 1 working 22.5 hours. The post will provide fantastic opportunities for individuals who have administrative experience and who are looking to become part of a dynamic and high performing team. You will be an effective communicator, have a pro-active approach to your work, be able to demonstrate excellent...
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Pensions Customer Service
2 days ago
Preston, United Kingdom Local Pensions Partnership Full timePensions Customer Service - Pensions Helpdesk / Contact CentreHybrid Working with 2 days in Preston, Lancashire- Do you have first class customer service skills?- Want a role with no weekends, late nights, or Bank Holidays?- Work for a company that offers career progressions.- Incentives and recognition that rewards excellent member experience?- Salary...
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Contact Centre Advisor
6 days ago
Preston, United Kingdom Page Personnel - UK Full time3 - 6 month role with the possibility of being made perm! - Great working patterns and work culture! **About Our Client**: Our client is the leading supplier for energy across the North West region. They are looking for a Temporary Customer Service Advisor to join their Preston team on a temp to perm basis! **As a Temporary Customer Service Advisor you...
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Receptionist Patient Advisor
5 days ago
Preston, United Kingdom Holland House Surgery Full timeJob summary We are looking for a confident individual thatcan join our supportive and forward-thinking practice. The job role involves workingon our busy reception and working on our busy phone lines. The job role is very patient focused where projectinga positive and friendly image to patients and other visitors is at the heart ofthe practice. We...
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Gp Assistant
1 week ago
Preston, United Kingdom Riverside Medical Centre Full timeDo you want to be at the forefront of a new role in the PCN making a difference to patient care? If so, an exciting opportunity has arisen for a GP Assistant to join our PCN. The successful applicant will work alongside the PCN team to support healthcare professionals, patients, and carers. You will be part of an innovative multidisciplinary team working...
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Guest Experience Assistant
17 hours ago
Preston, United Kingdom Ribby Hall Village Full time**Five Star Holiday Village seeks friendly and enthusiastic Guest Experience Assistants to join a busy customer focused contact centre team.** We have a fantastic opportunity available for highly motivated individuals, with a passion for customer service, to join our Reservations Team as **Guest Experience Assistants**. Previous experience in a contact...
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Receptionist Patient Advisor
5 days ago
Preston, United Kingdom Holland House Surgery Full timeDevelop and maintain an in-depth knowledge and understanding of the services provided by the Practice and the wider health community Put patients at ease and give them the opportunity to explain their needs through active listening Provide clear and concise information to patients Employ a variety of questioning techniques to develop a full picture of the...
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GP Assistant
2 days ago
Preston, United Kingdom Riverside Medical Centre Full timeJob summary Areyou looking for a new challenge with the opportunity to apply your existingknowledge and skills whilst also developing a new skillset? Do you want to be at the forefront ofa new role in the PCN making a difference to patient care? If so, an exciting opportunity has arisenfor a GP Assistant to join our PCN. The successful applicant...
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GP Assistant
15 hours ago
Preston, United Kingdom Great Eccleston Health Centre Full timeJob summary GreatEccleston Health Centre iscurrently recruiting enthusiastic, forward thinking GP Assistant (Clerical) tolook after the health and wellbeing of our local population. This is anexciting opportunity for a General Practice Assistant (GPA) to join our friendlyand dynamic team. The position is for 20 hours per week, days and times to be...
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Senior Contact Centre Agent
7 days ago
Preston, United Kingdom Avnet Full timeFarnell - Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. Job Summary: Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. What's in it for you: Along...
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Part Time Receptionist
4 weeks ago
Preston, United Kingdom Briarwood Medical Centre Full timeAct as first point of contact for patients to facilitate their access to the range of services provided by the Practice and where appropriate signpost them to the wider healthcare system. Answer the telephone to patients and other callers. Greet, assist and direct patients and visitors to the Practice Co-ordinate the flow of communication between clinicians...
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Patient Experience Lead
1 month ago
Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen to recruit a Patient Experience Lead for Children and Young People Are you committed to excellence in Patient Experience? If so, we are looking for an inspiring and creative Patient Experience Lead to provide expert professional leadership. Do you want to support our Children & Young People's clinical teams throughout our...
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Advanced Nurse Practitioner
7 days ago
Preston, United Kingdom Issa Medical Centre Full timeJob summary An exciting opportunity has arisen within our friendly innovative team for a qualified Advanced Nurse Practitioner. if you want to work within a friendly, well organised and profesional General Practice , then this is just the position for you. If you are enthusiaastic, willing to develop your skilla and can work indepentantly or as part...