Current jobs related to Senior User Researchers - Newcastle upon Tyne - Department for Work and Pensions

  • Senior User Researcher

    3 months ago

    Newcastle upon Tyne, United Kingdom Amber Labs Full time

    **Senior User Researcher** **Permanent Role** **GDS experience is essential - If you do not have this, you will automatically be rejected** The Company We are a specialist Data Engineering, Cloud and Analytics consultancy focused on supporting our clients in successfully delivering on their digital transformation programmes. Our aim is to ensure we...

  • Senior User Researcher

    4 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role you are accountable for**: Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in - depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability...

  • Senior User Researcher

    3 months ago

    Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 323967**Salary**: - £54,439 - £60,183**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - HMRC - CDIO - Chief Technology and Design Officer**Type of role**: - Digital - Information Technology**Working pattern**: - Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of...

  • Senior User Researcher

    4 months ago

    Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    We are recruiting 4 Senior User Researchers to join our vibrant team. The User Research team sits within User Centred Design (UCD) team, and we are well established in DDTS. The core ambition for DDTS is to make it easier and faster than ever for people to interact with Defra. To achieve this, we are continuously designing, building, and supporting...

  • User Researcher

    3 months ago

    Newcastle upon Tyne, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 307425**Salary**: - £37,064- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Fixed Term**Length of employment**: - 23 months**Business area**: - Digital**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time,...

  • Senior User Research Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    NHS AfC: Band 8a Contract Permanent Hours Full time Flexible working 37.5 hours per week Job Overview The NHS Business Services Authority (NHSBSA) is seeking a Senior User Research Specialist to lead our research initiatives within the Digital, Data and Technology department. This role involves guiding and mentoring our research community to ensure a...

  • Senior User Research Lead

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    Role OverviewAs the Senior User Research Lead within the Department for Work and Pensions, you will be responsible for directing research efforts in Retirement Services. Your primary focus will be to establish and uphold best practices, ensuring that high-caliber research outputs are consistently achieved. You will play a pivotal role in shaping the research...

  • Senior User Research Lead

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    Position OverviewAs the Senior User Research Lead within the Department for Work and Pensions, you will be responsible for directing research initiatives within Retirement Services. Your role will ensure that established best practices are adhered to, and that high-caliber research outputs are consistently achieved. You will play a pivotal role in shaping...

  • Senior User Research Lead

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    Role OverviewAs the Senior User Research Lead, you will be responsible for directing research initiatives within the Retirement Services sector, ensuring adherence to best practices and the delivery of high-caliber research outcomes. Your role will involve shaping research strategies at both the organizational and programmatic levels, advocating for a...

  • Senior User Research Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    NHS AfC: Band 8a Contract Permanent Hours Full time Flexible working 37.5 hours per week Salary: £53,755 - £60,504 per annum Role Overview As a Senior User Research Specialist within the NHS Business Services Authority, you will play a pivotal role in our Digital, Data and Technology division. Your responsibilities will include leading and nurturing our...

  • User Research Officer

    4 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    We are excited to offer the opportunity to bring on board a User Research Officer. As a digital team we are continuing to expand our growing team. As a User Research Officer you will be responsible for carrying out user research across its digital transformation projects. What do we offer? - 27 days leave (increasing with length of service) plus 8 bank...

  • User Researcher

    4 months ago

    Newcastle upon Tyne, United Kingdom Bridge of Hope Full time

    **User Researcher (Inside IR35)** **Contract Term: 3 months** **Contracting Authority: DWP** **Location: Hybrid Working (Twice a week in Leeds, Sheffield, Manchester, Blackpool, Birmingham or Newcastle)** The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service...

  • Digital User Researcher

    5 months ago

    Newcastle upon Tyne, United Kingdom Greggs Full time

    About the role - This is a full-time role, however flexibility in this will be considered - We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role - The base location for this role is Longbenton, Newcastle Upon Tyne.**_ _**Ideally, you’ll live within one hour...

  • User Research Officer

    3 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: 1. Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. 2. Working with project and service teams to devise appropriate research strategies to facilitate...

  • Lead User Researcher

    2 months ago

    Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 283736**Salary**: - £64,693 - £80,384- National: £64,693 - £72,924 London: £71,310 - £80,384**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - HMRC - CDIO - Enterprise Platform Services**Type of role**: - Digital - Information Technology**Working pattern**: - Flexible working,...

  • Senior User Research Lead

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    NHS AfC: Band 8a Contract Permanent Hours Full time Flexible working 37.5 hours per week Salary: £53,755 - £60,504 per annum Job Overview We are seeking a Lead User Researcher within the Digital, Data and Technology division of the NHS Business Services Authority. In this pivotal role, you will guide and nurture our research community, ensuring that our...

  • Lead User Researcher

    3 months ago

    Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    **Job description** User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk and to...

  • Lead User Researcher

    3 weeks ago

    Newcastle upon Tyne, United Kingdom DWP Digital Careers Full time

    Lead User Researcher: Up to £77,740, plus 28.97% pension, hybrid working, flexible hours and guaranteed learning and development.DWP. Digital with Purpose.DWP Digital is looking for a Lead User Researcher to join our Leadership Team in Retirement Services.In Retirement Services, we are responsible for running and transforming digital services which make...

  • Lead User Researcher

    5 days ago

    Newcastle upon Tyne, United Kingdom Brio Digital Full time

    Our client, a fast-growing tech4good consultancy, is seeking contract User Researchers to work on a critical national programme in the public sector. Rates vary per project but no lower than £570/day and inside IR35.In this Lead User Researcher contract role, you'll:Uncover the voice of users: Design and conduct user research (interviews, surveys, usability...

  • User Experience Researcher

    2 weeks ago

    Newcastle upon Tyne, United Kingdom La Fosse Full time

    User Experience Researcher - Financial Service - £51k to £60k - UK (Remote First)We are working with a well known banking service going through massive growth. With the design team growing they are looking to add 3 User Experience Researchers to join their dynamic team.As a User Researcher, you'll be exploring how people use their products, both the ones...

Senior User Researchers

3 months ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 261653**Salary**:

- £50,155 - £75,781**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DWP - Digital**Type of role**:

- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 4Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- These roles will be based in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne and Sheffield. Please find further information on the Corporate hub locations here.About the job

**Job summary**:
**Can you understand a problem and align user research activities to drive solutions?**

**Are you passionate about building digital capability and leading multi-disciplinary teams to design user centred services?**

**Are you looking for a role that has a positive impact on millions of lives?**

**If so, you may be perfect for our Senior User Researcher role**

User Researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services and of the colleagues who use different systems and tools to deliver services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieves policy intent.

**Job description**:
A Senior User Researcher will be an experienced practitioner who is capable of planning and leading user research activities across large and complex projects and services. They will be an expert in problem definition and selecting the appropriate research strategies to tackle issues and understand user needs.

They will help champion a user-centred, evidence based approach to formulating strategy and vision, both across the user research practice and the teams they are engaged in.

Additionally, they will have management and coaching responsibilities, aiding the development of Associate and User Researchers, enabling quality research services and the growth of the user research community across the department.

Your responsibilities will include but are not restricted to, the following:

- Work with agile teams to develop and advocate appropriate research strategies within their project area, with the goal of understanding user needs for services, and continually improving services.
- Build user centred practices, advocating for user centred approaches to research.
- Develop recommendations based on a variety of research outcomes, evaluate those outcomes to inform the product or service decision.
- Be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective.
- Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.
- Advocate for inclusive research principles, planning and conducting research that considers the diversity of users, keeping in mind any access requirements users may have and the ethical nature of research.

**Person specification**:

- The essential criteria are outlined in the selection process details.-
**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Communicating and Influencing
- Making Effective Decisions

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Research
- Strategic Insight
- Understanding constraints

**Benefits**:

- An employer pension contribution of up to 27% For further information please click here.
- Annual leave rising up to 30 days, (based on your working pattern).
- Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
- Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
- An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.**Salary Information**
Salary for this role at Grade 7 is from £50,155 (Band min) to £60,781 (Band max).

Existing Civil Servants who secur