Senior User Research Lead

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

NHS AfC:

Band 8a Contract Permanent Hours Full time Flexible working 37.5 hours per week

Salary: £53,755 - £60,504 per annum

Job Overview

We are seeking a Lead User Researcher within the Digital, Data and Technology division of the NHS Business Services Authority. In this pivotal role, you will guide and nurture our research community, ensuring that our service design and delivery are rooted in user-centric, evidence-based methodologies. You will collaborate with various teams to enhance service accessibility and quality, providing guidance on research ethics, user consent, and innovative practices.

Your influence will extend to key stakeholders as you manage intricate research challenges and promote a culture of ongoing improvement. Ideal candidates will possess extensive experience in user research, stakeholder engagement, and agile methodologies. If you are dedicated to enhancing NHS services through user insights, we encourage you to consider this opportunity.

What We Offer:

27 days of annual leave (increasing with length of service) plus 8 bank holidays Flexible working arrangements Hybrid working model Career development opportunities Active wellbeing and inclusion networks Excellent pension scheme (23.7% employer contribution) Access to various benefits and discounts

Main Responsibilities:

As a Lead User Researcher, your key responsibilities will include:

Ensuring teams adopt a user-centered, evidence-based approach to service design and delivery. Developing and assuring best practices in user research. Leading our research community with a focus on management skills and supportive approaches. Playing a significant role in user consent and research ethics, contributing to the growth of our research operations team. Engaging with stakeholders to prioritize requirements and deliver essential user insights for continuous service improvement.

Working for NHSBSA:

At the NHS Business Services Authority, we are committed to making a meaningful impact. Our services support NHS organizations, contractors, and the public, and we take pride in being part of an initiative that affects millions of lives. We prioritize our people, ensuring that when you join us, you receive the support necessary for your career advancement.

As one of the UK's Best Big Companies to work for, we embody values of collaboration, adventure, reliability, and energy. We are dedicated to providing a fantastic colleague experience, where every voice is valued, and every team member is respected. Wellbeing, diversity, and inclusion are central to our ethos, and we encourage connections through our Lived Experience Networks.

We welcome applications from individuals of all backgrounds and circumstances, committed to being a flexible employer that strives to accommodate various working patterns.

Key Accountabilities:

  1. Facilitate the adoption of diverse analysis and synthesis techniques, ensuring continuous improvement in research practices.
  2. Guide teams in communicating complex research insights to a wide range of stakeholders.
  3. Champion inclusive practices to ensure diverse user representation in research activities.
  4. Lead initiatives on user consent and research ethics.
  5. Align research activities with organizational goals to inform policy and strategy.

We are dedicated to fostering a diverse and inclusive workplace that reflects the diversity of our customers. We encourage applications from talented individuals of all backgrounds, including those from the Armed Forces Community.



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