User Research Officer
7 months ago
We are excited to offer the opportunity to bring on board a User Research Officer. As a digital team we are continuing to expand our growing team. As a User Research Officer you will be responsible for carrying out user research across its digital transformation projects.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
- Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs.
- Working with project and service teams to devise appropriate research strategies to facilitate early stage concept and prototype testing, and continual research on design iterations.
- Leading the research process from developing a research and recruitment approach, through to fieldwork, analysis and report writing.
- Planning and conducting qualitative research to a high standard - from interviewing to moderating workshops and usability testing sessions - to generate actionable insights in support of the development of digital services.
- Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influences product/service direction. Ensuring that issues and opportunities are clearly identified and properly reported.
- Managing ad-hoc qualitative research projects to explore and ensure we are meeting user and business needs.
- Ensure that a wide and varied cross-section of the public are engaged in user research including those with a range of accessibility needs.
- Sharing and presenting research findings and recommendations with internal audiences (e.g. project teams and senior decision makers), and external audiences (e.g. to other government teams) when required.
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.
Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We are the NHS delivering for the NHS.
As a user researcher, you will be helping teams ensure the user is at the heart of what we do and supporting effective digital delivery across its digital transformation projects and the wider health and care system.
You will support the digital project teams by identifying user needs, chiefly through qualitative research. The post holder will generate new and actionable user insights, and will, as part of a multidisciplinary scrum team, enable the design, development and continual improvement of services for users.
You should have demonstrable experience of using a variety of user testing methodologies to reveal actionable user insights.
You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. You will need to be confident in explaining user needs to senior decision makers, and for acting as a persuasive advocate for those needs both within the team and the department at large. You will also be comfortable working with data, from gathering and analysis through to design and presentation.
You should have a proven track record of working collaboratively to carry out user experience research projects in an Agile working environment.
You will be joining a friendly department that has a reputation for driving digital innovation.
**In this role, you are accountable for**:
1. Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs.
2. Working with project and service teams to devise appropriate research strategies to facilitate early stage concept and prototype testing, and continual research on design iterations.
3. Leading the research process from developing a research and recruitment approach, through to fieldwork, analysis and report writing.
4. Planning and
-
User Research Officer
6 months ago
Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time**In this role, you are accountable for**: 1. Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. 2. Working with project and service teams to devise appropriate research strategies to facilitate...
-
Junior User Research Officer
7 months ago
Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time**In this role, you are accountable for**: Specialist skills Assisting the User Researcher with the necessary phases of GDS research (e.g. Discovery, Alpha, Beta) to understand the user needs in relation to the assigned project. This could include face to face interviews, pop up research, focus groups, card sorting, workshops, contextual observations,...
-
Senior User Researcher
7 months ago
Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time**Details**: **Reference number**: - 323967**Salary**: - £54,439 - £60,183**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - HMRC - CDIO - Chief Technology and Design Officer**Type of role**: - Digital - Information Technology**Working pattern**: - Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of...
-
User Researcher
7 months ago
Newcastle upon Tyne, United Kingdom Bridge of Hope Full time**User Researcher (Inside IR35)** **Contract Term: 3 months** **Contracting Authority: DWP** **Location: Hybrid Working (Twice a week in Leeds, Sheffield, Manchester, Blackpool, Birmingham or Newcastle)** The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service...
-
User Researcher
4 weeks ago
Newcastle upon Tyne, United Kingdom DWP Digital Full timeUser Researcher Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be...
-
User Researcher
4 weeks ago
Newcastle upon Tyne, United Kingdom DWP Digital Full timeUser ResearcherPay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP. Digital with Purpose.We are looking for a User Researcher to join our community of tech experts in DWP Digital.We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used...
-
User Researcher
1 month ago
Newcastle upon Tyne, United Kingdom DWP Digital Full timeUser ResearcherPay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.DWP. Digital with Purpose.We are looking for a User Researcher to join our community of tech experts in DWP Digital.We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used...
-
Senior User Researcher
8 months ago
Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time**In this role you are accountable for**: Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in - depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability...
-
Lead User Researcher
7 months ago
Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time**Job description** User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk and to...
-
User Experience Researcher
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DataCareers Full timeJob Title: User Experience ResearcherWe are looking for a skilled User Experience Researcher to contribute to the development of user-centered design principles and practices within our team. As a key member of our team, you will be responsible for conducting user research activities, analyzing data, and creating clear and concise reports and...
-
Senior User Researcher
7 months ago
Newcastle upon Tyne, United Kingdom Amber Labs Full time**Senior User Researcher** **Permanent Role** **GDS experience is essential - If you do not have this, you will automatically be rejected** The Company We are a specialist Data Engineering, Cloud and Analytics consultancy focused on supporting our clients in successfully delivering on their digital transformation programmes. Our aim is to ensure we...
-
Digital User Researcher
8 months ago
Newcastle upon Tyne, United Kingdom Greggs Full timeAbout the role - This is a full-time role, however flexibility in this will be considered - We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role - The base location for this role is Longbenton, Newcastle Upon Tyne.**_ _**Ideally, you’ll live within one hour...
-
User Experience Researcher
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DataCareers Full timeUser Experience Researcher OpportunityDataCareers is looking for a talented User Researcher to help improve public services through user-centered design principles. As a User Researcher, you'll conduct research activities, analyze data, and create reports to inform product development.The successful candidate will have strong analytical and problem-solving...
-
Associate User Researcher
6 months ago
Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time**Details**: **Reference number**: - 342778**Salary**: - £28,341 - £30,323**Job grade**: - Executive Officer**Contract type**: - Fixed term**Length of employment**: - 9 -12 months**Business area**: - HMRC - CDIO - HR**Type of role**: - Digital**Working pattern**: - Full-time, Job share**Number of jobs available**: - 1Contents Location About the...
-
User Researcher Designer
3 weeks ago
Newcastle upon Tyne, United Kingdom Methods Full timeUX Designer £500pd inside IR35 Hybrid 2 days per week UX Designer required on an initial 3 month contract to help deliver on a government project, experience working on a government is essential. UX Designer required to enhance user satisfaction designing to fit in with GDS design patterns Build for inclusion, with focus on accessibility There...
-
User Researcher Designer
3 weeks ago
Newcastle upon Tyne, United Kingdom Methods Full timeUX Designer £500pd inside IR35 Hybrid 2 days per week UX Designer required on an initial 3 month contract to help deliver on a government project, experience working on a government is essential. UX Designer required to enhance user satisfaction designing to fit in with GDS design patterns Build for inclusion, with focus on accessibility There...
-
Government Social Research
7 months ago
Newcastle upon Tyne, United Kingdom Government Economic Service & Social Research Profession Full time**Details**: **Reference number**: - 341841**Salary**: - £31,120- London minimum 34,410; National minimum 31,120**Job grade**: - Higher Executive Officer- Research Officer**Contract type**: - Permanent**Business area**: - Social Research**Type of role**: - Analytical - Social Research**Working pattern**: - Flexible working, Full-time**Number of jobs...
-
Research Management Leader
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom i2L Research Full timeJob Overviewi2L Research is seeking a seasoned professional to lead our Northeast Office in Newcastle. As Head of Office, you will oversee high-quality agricultural research studies, manage key client accounts, and support financial oversight.This is a unique opportunity to contribute to a forward-thinking research organization that prioritizes scientific...
-
User Experience Lead
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full time**Job Description:**We are seeking an experienced Senior Research Officer to lead our user experience team in the delivery of digital services. As a key member of our team, you will be responsible for driving innovation and improving customer experience through user research and analysis.The ideal candidate will have extensive experience in user research, a...
-
Research Director
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom i2L Research Full timeKey ResponsibilitiesOperational Leadership: Manage workflows, supervise Study Directors and Trials Officers, and coordinate all project phases from client inquiry to completion.Client Liaison: Serve as the primary point of contact for clients, ensuring timely communication and exceptional service standards.Project Coordination: Oversee trial scheduling,...