User Research Officer

4 months ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

We are excited to offer the opportunity to bring on board a User Research Officer. As a digital team we are continuing to expand our growing team. As a User Research Officer you will be responsible for carrying out user research across its digital transformation projects.

What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
- Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs.
- Working with project and service teams to devise appropriate research strategies to facilitate early stage concept and prototype testing, and continual research on design iterations.
- Leading the research process from developing a research and recruitment approach, through to fieldwork, analysis and report writing.
- Planning and conducting qualitative research to a high standard - from interviewing to moderating workshops and usability testing sessions - to generate actionable insights in support of the development of digital services.
- Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influences product/service direction. Ensuring that issues and opportunities are clearly identified and properly reported.
- Managing ad-hoc qualitative research projects to explore and ensure we are meeting user and business needs.
- Ensure that a wide and varied cross-section of the public are engaged in user research including those with a range of accessibility needs.
- Sharing and presenting research findings and recommendations with internal audiences (e.g. project teams and senior decision makers), and external audiences (e.g. to other government teams) when required.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

As a user researcher, you will be helping teams ensure the user is at the heart of what we do and supporting effective digital delivery across its digital transformation projects and the wider health and care system.

You will support the digital project teams by identifying user needs, chiefly through qualitative research. The post holder will generate new and actionable user insights, and will, as part of a multidisciplinary scrum team, enable the design, development and continual improvement of services for users.

You should have demonstrable experience of using a variety of user testing methodologies to reveal actionable user insights.

You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. You will need to be confident in explaining user needs to senior decision makers, and for acting as a persuasive advocate for those needs both within the team and the department at large. You will also be comfortable working with data, from gathering and analysis through to design and presentation.

You should have a proven track record of working collaboratively to carry out user experience research projects in an Agile working environment.

You will be joining a friendly department that has a reputation for driving digital innovation.

**In this role, you are accountable for**:
1. Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs.
2. Working with project and service teams to devise appropriate research strategies to facilitate early stage concept and prototype testing, and continual research on design iterations.
3. Leading the research process from developing a research and recruitment approach, through to fieldwork, analysis and report writing.
4. Planning and

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