Current jobs related to Associate User Researcher - Newcastle upon Tyne - HM Revenue and Customs

  • Associate User Researcher

    2 weeks ago

    Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 263412**Salary**: - £27,650 - £29,728**Job grade**: - Executive Officer**Contract type**: - Fixed Term**Length of employment**: - 9 - 12 months**Business area**: - HMRC - CDIO - Chief Technology and Design Officer**Type of role**: - Digital**Working pattern**: - Full-time**Number of jobs available**: -...

  • User Researcher

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Modis Full time

    **Job Role: User Researcher (13000304)** **Duration: 9 Months Contract** **Location: Newcastle - Working remotely - until COVID restrictions are lifted. Expected to gradually ramp up to 1-2 days / week in the client office in Newcastle.** **Rate: 550-580 GBP Per Day (Inside IR35)** User Researcher required to support citizen & agent facing user research...

  • User Researcher

    2 weeks ago

    Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 265578**Salary**: - £41,782 - £44,932**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - HMRC - CDIO - Chief Technology and Design Officer**Type of role**: - Digital - Information Technology**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of...

  • User Researcher

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Concept Personnel Full time

    Job Title: User Researcher Location: Fully remote **Salary**: Negotiable As user researcher, you'll be part of the user-centred design service, adding to a growing team of user researchers and content, interaction and UX designers. You'll work closely with your clients to upskill them and share your expertise as a UCD consultant. You'll be responsible for...

  • User Researcher

    7 months ago

    Newcastle upon Tyne, United Kingdom Bridge of Hope Full time

    **User Researcher (Inside IR35)** **Contract Term: 3 months** **Contracting Authority: DWP** **Location: Hybrid Working (Twice a week in Leeds, Sheffield, Manchester, Blackpool, Birmingham or Newcastle)** The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service...

  • User Researcher

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Version 1 Full time

    Company Description We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just...

  • Senior User Researcher

    8 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role you are accountable for**: Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in - depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability...

  • Lead User Researcher

    7 months ago

    Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    **Job description** User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk and to...

  • User Experience Researcher

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DataCareers Full time

    Job Title: User Experience ResearcherWe are looking for a skilled User Experience Researcher to contribute to the development of user-centered design principles and practices within our team. As a key member of our team, you will be responsible for conducting user research activities, analyzing data, and creating clear and concise reports and...

  • Senior User Researcher

    7 months ago

    Newcastle upon Tyne, United Kingdom Amber Labs Full time

    **Senior User Researcher** **Permanent Role** **GDS experience is essential - If you do not have this, you will automatically be rejected** The Company We are a specialist Data Engineering, Cloud and Analytics consultancy focused on supporting our clients in successfully delivering on their digital transformation programmes. Our aim is to ensure we...

  • Senior User Researcher

    7 months ago

    Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 323967**Salary**: - £54,439 - £60,183**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - HMRC - CDIO - Chief Technology and Design Officer**Type of role**: - Digital - Information Technology**Working pattern**: - Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of...

  • User Research Officer

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    We are excited to offer the opportunity to bring on board a User Research Officer. As a digital team we are continuing to expand our growing team. As a User Research Officer you will be responsible for carrying out user research across its digital transformation projects. What do we offer? - 27 days leave (increasing with length of service) plus 8 bank...

  • Senior User Researcher

    1 week ago

    Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 254480**Salary**: - £39,428**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - DVSA - Strategy Planning and Performance**Type of role**: - Customer Insight - Digital - Market Research**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Digital User Researcher

    8 months ago

    Newcastle upon Tyne, United Kingdom Greggs Full time

    About the role - This is a full-time role, however flexibility in this will be considered - We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role - The base location for this role is Longbenton, Newcastle Upon Tyne.**_ _**Ideally, you’ll live within one hour...

  • User Research Officer

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: 1. Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. 2. Working with project and service teams to devise appropriate research strategies to facilitate...

  • Associate Research Operations Specialist

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    The Associate Research Operations Specialist is responsible for providing operational support to the NHS Business Services Authority’s (NHSBSA) large community of User Researchers. Working across the Research Operations specialisms of participant recruitment, governance, asset management, guidance & templates, tools and insight management the Associate...

  • User Experience Researcher

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DataCareers Full time

    User Experience Researcher OpportunityDataCareers is looking for a talented User Researcher to help improve public services through user-centered design principles. As a User Researcher, you'll conduct research activities, analyze data, and create reports to inform product development.The successful candidate will have strong analytical and problem-solving...

  • Associate Research Operations Specialist

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    The Associate Research Operations Specialist is responsible for providing operational support to the NHS Business Services Authoritys (NHSBSA) large community of User Researchers. Working across the Research Operations specialisms of participant recruitment, governance, asset management, guidance & templates, tools and insight management the Associate...

  • Senior User Researcher

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Investigo Full time

    **Senior User Researcher - UX Researcher - GDS** A major central government department are seeking a Senior User Researcher to join them on an initial 3-month contract (12-month workstream). Presence once a week/every 2 weeks is required in Newcastle. - Needs to be able to work independently to plan and carry out research (from preparation through to...

  • Junior User Research Officer

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: Specialist skills Assisting the User Researcher with the necessary phases of GDS research (e.g. Discovery, Alpha, Beta) to understand the user needs in relation to the assigned project. This could include face to face interviews, pop up research, focus groups, card sorting, workshops, contextual observations,...

Associate User Researcher

7 months ago

Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 342778**Salary**:

- £28,341 - £30,323**Job grade**:

- Executive Officer**Contract type**:

- Fixed term**Length of employment**:

- 9 -12 months**Business area**:

- HMRC - CDIO - HR**Type of role**:

- Digital**Working pattern**:

- Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Edinburgh, Leeds, Manchester, Newcastle-upon-Tyne, WorthingAbout the job

**Job summary**:
Are you passionate about user experience?

Are you a strong communicator?

Are you currently studying towards a degree, and looking to complete your year in the industry?

**Job description**:
Imagine getting paid to gain new skills that will serve you throughout your career. As an Associate User Research industrial placement, you will earn while you learn and make a real impact.

You will become part of the Government Digital and Data profession. You will work with other user researchers, designers, product managers and business analysts to help define what will be built. You’ll also work with developers to figure out how it can be built. Our approach puts user needs at the heart of digital development.

You will have the opportunity to effectively manage user recruitment information using HMRCs User Panel Customer Relationship tool (a database of people who have volunteered to take to part in User Research).

In this role, you will have the opportunity to:

- Undertake day to day activities to assist user researchers with their recruitment of users and support all aspects user research.
- Proactively manage user information on HMRCs User Panel customer relationship database, deal with day to day recruitment queries from researchers and be an expert in using this tool.
- Maintain the database of users; import / input user data; store, manage and retain data securely in line with HMRC user recruitment policy and procedures.
- Build a good rapport with the User Researcher community and develop sound understanding of their recruitment and research needs.
- Help ensure researchers get the right users and plan effective research sessions through developing effective recruitment plans, screeners / briefs and discussion guides.
- Work with recruitment agencies to ensure HMRC recruitment needs are met.
- Support HMRCs process for User Research incentives, manage the local process and deal with associated issues (e.g., stock-take, ordering, tracking, payments).
- Track performance of services using Google Analytics (e.g., Page Views, Conversion Rate) to understand the impact of the user panel on user behaviour.
- Understand recruitment needs for accessibility and assisted digital users and support this activity when assisting the user research community.
- Provide admin and operational support for the User Research leads and community, such as supporting community meetings, training plans, communications, organising events, knowledge management and maintaining information/data.
- Engage in the wider User Research community, building relationships with other User Researchers and identify recruitment best practices we can adopt.

You may also have the opportunity to:

- Support and conduct analysis of research data alongside other user researchers to help produce clear findings.
- Support teams to conduct inclusive research with a diverse set of users, to help ensure HMRC digital services are usable and accessible for all.
- Explore and develop your understanding of user research methods.
- Grow your awareness of the social and technological context of HMRC digital services.
- Recognise the importance of understanding the life and work of users to design and deliver effective services.

**Person specification**:
**Essential Criteria**

We are looking for someone who:

- Has an understanding of working in an agile environment.
- Is proactive, plans ahead and can identify key issues ensuring they are given attention at the earliest opportunity.
- Has attention to detail and strong communication skills, both written and oral, with the ability to relay technical information to all audiences.
- Has the ability to work effectively under pressure, sometimes to tight deadlines and make quick and effective decisions regarding problem solving and prioritisation.
- Is a team player, willing to pick up a range of different tasks and deliver work on behalf of the team.

**Eligibility Criteria**
- You must be in the penultimate year of your degree course.
- Studying towards a degree in one of the following - IT, Psychology, Cognitive Science, Human Factors, Computer Science or Product/Interaction Design.

**Qualifications**:

- You must be in the penultimate year of your degree course.
- Studying towards a degree in one of the following - IT, Psychology, Cognitive Science, Human Factors, Computer Science or Product/Interaction Design.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible wor