Associate Research Operations Specialist

3 months ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

The Associate Research Operations Specialist is responsible for providing operational support to the NHS Business Services Authoritys (NHSBSA) large community of User Researchers. Working across the Research Operations specialisms of participant recruitment, governance, asset management, guidance & templates, tools and insight management the Associate Research Operations Specialist will be supporting the growth of ethical, scalable, and efficient research in the NHSBSA. You will be helping to put the user at the heart of a variety of services which affect the lives of millions of people. A key part of the role will be coordinating research participant recruitment, ensuring User Researchers have a representative sample of users for their research.

Following consent, and incentive processes, and ensuring research data is safe, compliant, and accessible by the wider organisation. As part of the User Centred Design community, and the wider Digital, Data and Technology (DDaT) Directorate this role will follow the strategic direction of the Research Operations (ResearchOps) team to help enable user researchers at NHS Business Services Authority to do their best work. User Researchers are an integral part of digital delivery teams. They help their teams develop a deeper understanding of the people who encounter their services, including NHS colleagues, patients, and the general public.

Their findings support teams to design and build better services quickly and ethically and aim to mitigate and lower costs of digital services within NHSBSA. They use data and real-life experiences of users to help shape the continuous improvement of digital services. Participant Recruitment: taking responsibility for recruiting participants for User Research for specific digital services, including: Inviting participants to take part in NHSBSA research and be the key point of contact for support throughout the research process. Recruiting a representative sample of users for NHSBSA services, including liaising with internal and external stakeholders and 3rd party organisations to expand the NHSBSA research panel.

Logging participant information to meet Information Governance and GDPR requirements. Taking responsibility for ensuring incentives are distributed and accurate financial records are kept to meet finance incentive processes. Responsible for monitoring the team shared mailbox and ensuring all participant recruitment queries are dealt with quickly and effectively. Insight & Knowledge Management: Supporting Research Operations activity, including: Coaching and mentoring members of the team to deliver high quality outputs.

Attending and participating in the Research Operations community of practice. Providing regular updates on Research Operations within the user research and design communities of practice, CX network, DDaT Directorate meetings. Work with the UR community to ensure the Research Roundup contributions are collated and shared regularly and consistently across the NHSBSA. Promoting via various communication methods, the Research Library as a source of knowledge across the NHSBSA and collecting feedback on how improvements can be made.

Supporting any additional research operations activity at NHSBSA. Ensuring compliance with all confidentiality and governance requirements, supporting User Researchers to do the same with any data handling (GDPR, IG, cyber security etc). Sharing knowledge and expertise in data management with the user centred design community and wider NHSBSA. Guidance & Templates: Supporting ways of working in user research at NHSBSA, including: Producing accurate documentation and guidance to support team development.

Supporting training of relevant teams in research operations best practice. Supporting research practices and policy reviews. Following consent processes and supporting User Researchers with consent forms. Supporting the consideration of research ethics and accessibility needs when recruiting participants and supporting the development of the User Research Playbook.

Supporting the onboarding and offboarding of researchers. Coordinating requests for research incentives, including raising requests and logging purchases for audit purposes. Governance: Supporting the management of the research library where outputs of user research and associated research materials can be stored and retrieved, including: Working with other members of the Research Operations Team and wider digital, data and technology teams to understand user researcher needs for file storage. Supporting the management of a self-service insights library to allow colleagues across the organisation quick access to user research findings.

Preparing library summaries and extracts as required. Ensuring that the library is accurate, up to date and adheres to GDPR and data security best practice. Following the established library taxonomy for User Research at NHSBSA. Tools: Coordinating tools and software used by the user

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