Associate User Researcher
5 days ago
**Details**:
**Reference number**:
- 263412**Salary**:
- £27,650 - £29,728**Job grade**:
- Executive Officer**Contract type**:
- Fixed Term**Length of employment**:
- 9 - 12 months**Business area**:
- HMRC - CDIO - Chief Technology and Design Officer**Type of role**:
- Digital**Working pattern**:
- Full-time**Number of jobs available**:
- 4Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Edinburgh, Leeds, Manchester, Newcastle-upon-Tyne, Telford, WorthingAbout the job
**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Are you are currently studying towards an IT, psychology, cognitive science, human factors, computer science, product/interaction design and looking for a year in industry?
An industrial placement year with us will give you a great chance to learn on-the-job skills, work on real projects and get paid a salary This is a fantastic opportunity for you to develop your skills and business knowledge before heading back to university to complete your degree.
You’ll be encouraged to ask questions, explore new approaches and develop yourself as a valued member of the HMRC Digital team.
At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge
HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues.
**Job description**:
This is a great opportunity to operate at the heart of HMRCs exciting and fast-moving digital change agenda.
Our approach puts user needs at the heart of digital development. You will work with User Researchers who are based in agile scrum teams across all of our HMRC Digital Centres. You will effectively manage user recruitment information using HMRCs User Panel Customer Relationship tool (a database of people who have volunteered to take to part in User Research).
In this role, you will:
- Undertake day to day activities to assist user researchers with their recruitment of users and support all aspects user research.
- Proactively manage user information on HMRCs User Panel customer relationship database, deal with day to day recruitment queries from researchers and be an expert in using this tool.
- Maintain the database of users; import / input user data; store, manage and retain data securely in line with HMRC user recruitment policy and procedures.
- Build a good rapport with the User Researcher community and develop sound understanding of their recruitment and research needs.
- Help ensure researchers get the right users and plan effective research sessions through developing effective recruitment plans, screeners / briefs and discussion guides.
- Work with recruitment agencies to ensure HMRC recruitment needs are met.
- Support HMRCs process for User Research incentives, manage the local process and deal with associated issues (e.g., stock-take, ordering, tracking, payments).
- Track performance of services using Google Analytics (e.g., Page Views, Conversion Rate) to understand the impact of the user panel on user behaviour.
- Understand recruitment needs for accessibility and assisted digital users and support this activity when assisting the user research community.
- Provide admin and operational support for the User Research leads and community, such as supporting community meetings, training plans, communications, organising events, knowledge management and maintaining information/data.
- Engage in the wider User Research community, building relationships with other User Researchers and identify recruitment best practices we can adopt.
**Person specification**:
**Essential Criteria**:
We are looking for someone who:
- Currently studying full time at university, towards a relevant Degree in one of the following fields IT, psychology, cognitive science, human factors, computer science, product/interaction design.
- Has experience/understanding of working in an agile environment.
- Is proactive, plan ahead and identify key issues ensuring they are given attention at the earliest opportunity.
- Has attention to detail.
- Has good communication skills, both written and oral, with the ability to relay technical information to all audiences.
- Has the ability to work effectively under pressure, sometimes to tight deadlines and make quick and effective
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