Senior User Researcher

1 week ago

Newcastle upon Tyne, United Kingdom Amber Labs Full time

**Senior User Researcher**

**Permanent Role**

**GDS experience is essential - If you do not have this, you will automatically be rejected**

The Company

We are a specialist Data Engineering, Cloud and Analytics consultancy focused on supporting our clients in successfully delivering on their digital transformation programmes. Our aim is to ensure we deliver value from our client's data using innovative approaches that improve their data capabilities, analytics and data governance.

Our User Researchers work directly with the people who access our support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services.

So, what can I expect as a Senior User Researcher?

You're an experienced practitioner in User Research, so you'll be used to planning and leading user research activities across complex projects and services.

Our User Researchers use a wide range of research methodologies, both qualitative and quantitative depending on the requirements of each project/programme.

You have the expertise to define a problem, and pick the right research strategies and methods to help us understand and design for our users' needs.

You'll be an expert UR voice in our community. You will lead and inspire our User Researchers, championing a user-centred and evidence-based approach.

You'll make telling recommendations based on a variety of research outcomes, which inform the way we deliver our wide range of products and services for millions of people.

We work in an agile environment, as part of multi-disciplinary project teams, and expert communities of practice. You'll keep our teams locked in on user centred design based on user needs and quality user research.

You'll be an advocate for inclusive research principles, planning and conduct, considering the diversity of our users and their different needs

If you'd like to be involved, we'd love to hear from you.

Senior User Researcher essential skills, knowledge and experience
- A champion for user research, experienced in helping teams use, and choose from, a wide range of user research tools and methodologies
- Able to help teams plan, prioritise and define user research approaches to understand the user story, especially for services with challenging user needs and complex user journeys
- Can align research activities across teams to organisational goals, helping to inform policy and proposition
- Can distinguish user needs from what a user wants, and meet those needs across channels
- Can work with and challenge senior stakeholders
- Can prioritise and mitigate constraints to turn them into an advantage

**Benefits**:

- Join a rapidly expanding startup where personal growth is a part of our DNA.
- Benefit from a flexible work environment focused on deliverable outcomes.
- Receive private medical insurance through Aviva.
- Enjoy the benefits of a company pension plan through Nest.
- 25 days of annual leave plus UK bank holidays.
- Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
- Participate in a generous employee referral program.
- A highly collaborative and collegial environment with opportunities for career advancement.
- Be encouraged to take bold steps and embrace a mindset of experimentation.
- Choose your preferred device, PC or Mac.

Diversity & Inclusion:
Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

- Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
- Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
- Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
- By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

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