Junior User Research Officer

2 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

**In this role, you are accountable for**: Specialist skills Assisting the User Researcher with the necessary phases of GDS research (e.g. Discovery, Alpha, Beta) to understand the user needs in relation to the assigned project. This could include face to face interviews, pop up research, focus groups, card sorting, workshops, contextual observations, surveys and comparable analysis as needed. Organising the logistics of research sessions such as booking meeting rooms and locations and arranging travel to research Arranging equipment such as laptops, cameras, voice recorders and incentives to be available for the research sessions.

Taking responsibility for the financial incentives during the research and ensuring the consent forms for incentives are signed and reconciled against the incentive budget. Planning and preparing for research activities, including recruiting participants and responding to queries, writing discussion guides, and preparing materials. Developing relationships with external organisations such as Citizens Advice, GP surgeries and Pharmacies is important to the role. Assisting in the running of research sessions, including observing research and taking notes.

Information collected during research sessions will often be complex and maybe contentious in some way (e.g. users who have knowingly defrauded the NHS). In addition during the research sessions empathy is required as sensitive personal circumstances may be discussed (e.g. miscarriages, death of a partner etc.) Research sessions will require reassurance to put the participants at ease, and persuasive skills will be required at times to encourage the discussion Compiles and collates research data and sources.

Assists with affinity sorts and team data analysis. Collating quantitative data in spreadsheets and analysing the results using excel functions - prolonged levels of concentration will be needed to ensure Edits video and audio clips and a high level of accuracy is needed when transcribing from audio/video/hand written notes. Responsible for maintaining the tidiness and upkeep of the User Research area of project folder drives. Work within an agile team attending daily stands, planning sessions, retrospectives and Show and Tells.

Multi-tasking is essential as the role involves working on multiple tasks to meet varying This role will liaise with the other members of the agile scrum team (e.g. business, technical and design colleagues) on a daily basis with regular interruptions for meetings and discussions. Assist the User Researcher by working collaboratively and co-located with all Scrum team members (e.g. Delivery Manager, Service Manager, Business Analyst, UX designer and developers) to turn research into actionable product/service requirements that feeds into prototype development, and influences product direction.

Documents key findings and assists to collate end of project phase reports and outputs. Assist with preparing for service assessments. Participates in Design & Research community within the organisation by attending fortnightly meetings, along with Show and Tells by other projects. Working with the User Researcher to identify gaps in existing knowledge to be filled via quantitative or qualitative research.

Assisting in the delivery of user research projects within deadlines and maintaining a focus on achieving the sprint objectives despite unforeseen challenges and setbacks. Competent user of Microsoft Office programs including Word, Excel and A willingness to learn additional packages such as Trello, Confluence, or Snap Surveys. Assisting with ad-hoc research as necessary to meet business requirements. A flexible approach to work is required as this role will involve travel across the UK and to other NHSBSA locations to carry out research.

This will involve taking research materials to participants homes/office locations in a variety of setting from city centers to rural locations In addition to the above accountabilities, as post holder you are expected to: Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager. Demonstrate NHSBSA values and core capabilities in all aspects of your work. Encourage an environment where your own and colleagues safety and well-being is promoted. Contribute to a culture which values diversity and inclusion.

  • Junior User Research Officer

    2 weeks ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Job summary We are excited to offer the opportunity to bring on board a Junior User Research Officer. As a digital team we are continuing to expand our growing team. As a User Research Officer you will be responsible for carrying out user research across its digital transformation projects. What do we offer? 27 days leave (increasing with length...

  • User Research Officer

    3 weeks ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    We are excited to offer the opportunity to bring on board a User Research Officer. As a digital team we are continuing to expand our growing team. As a User Research Officer you will be responsible for carrying out user research across its digital transformation projects. What do we offer? - 27 days leave (increasing with length of service) plus 8 bank...

  • User Research Officer

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    We are excited to offer the opportunity to bring on board a User Research Officer. As a digital team we are continuing to expand our growing team. As a User Research Officer you will be responsible for carrying out user research across its digital transformation projects.What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays...

  • User Research Officer

    3 weeks ago

    Newcastle upon Tyne, United Kingdom The National Lottery Community Fund Full time

    **Details**: **Reference number**: - 276730**Salary**: - £25,819 - £27,521**Job grade**: - Other**Contract type**: - Permanent**Type of role**: - Social Research**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job Things you need to know Location - Birmingham, Exeter, Leeds, London,...

  • Senior User Researcher

    1 week ago

    Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 323967**Salary**: - £54,439 - £60,183**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - HMRC - CDIO - Chief Technology and Design Officer**Type of role**: - Digital - Information Technology**Working pattern**: - Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of...

  • User Research Officer

    6 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: 1. Taking responsibility for specific areas of the business and/or projects, and working closely and alongside Service and Project Management teams and Corporate Functions to develop user experience and research needs. 2. Working with project and service teams to devise appropriate research strategies to facilitate...

  • Senior User Researcher

    2 months ago

    Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 254480**Salary**: - £39,428**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - DVSA - Strategy Planning and Performance**Type of role**: - Customer Insight - Digital - Market Research**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • User Researcher

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 307425**Salary**: - £37,064- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Fixed Term**Length of employment**: - 23 months**Business area**: - Digital**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time,...

  • Senior User Researcher

    1 month ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role you are accountable for**: Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in - depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability...

  • Senior User Researcher

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    We are recruiting 4 Senior User Researchers to join our vibrant team. The User Research team sits within User Centred Design (UCD) team, and we are well established in DDTS. The core ambition for DDTS is to make it easier and faster than ever for people to interact with Defra. To achieve this, we are continuously designing, building, and supporting...

  • User Research Officer

    5 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Job summary As a user researcher, you'll be helping teams ensure the user is at the heart of what we do and supporting effective digital delivery across its digital transformation projects and the wider health and care system. You'll support the digital project teams by identifying user needs, chiefly through qualitative research. You will generate...

  • Senior User Researcher

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    In this role you are accountable for: Leading and conducting pro-active user experience research projects including the creation of user research deliverables to provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing...

  • Senior User Researcher

    1 month ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Job summary We are excited to offer the opportunity to bring on board a Senior Research Officer. As a digital team we are continuing to expand our growing team. As a Senior Research Officer, you will be responsible for carrying out user research across its digital transformation projects. What do we offer? 27 days leave (increasing with length of...

  • Senior User Researcher

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

    Details:Reference number:Salary:- £39,428Job grade: Senior Executive OfficerContract type: PermanentBusiness area: DVSA Strategy Planning and PerformanceType of role:Customer Insight Digital Market ResearchWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:1ContentsLocationAbout the jobBenefits:Things you need to...

  • User Researcher

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Version 1 Full time

    Company DescriptionWe pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just...

  • User Researcher

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Adroit People Ltd. Full time

    **User Researcher** The specialist will help to define future User Research services provided by the UX team, begin to deliver those services and oversee all user research projects. They will be responsible for leading other user researchers (up to 5 people), mentoring and working with them to ensure work and services are of good quality. Advocate for...

  • User Researcher

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Bridge of Hope Full time

    **User Researcher (Inside IR35)** **Contract Term: 3 months** **Contracting Authority: DWP** **Location: Hybrid Working (Twice a week in Leeds, Sheffield, Manchester, Blackpool, Birmingham or Newcastle)** The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service...

  • User Researcher

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Bridge of Hope Full time

    **User Researcher (Inside IR35)** **Contract Term: 3 months** **Contracting Authority: DWP** **Location: Hybrid Working (Twice a week in Leeds, Sheffield, Manchester, Blackpool, Birmingham or Newcastle)** The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service...

  • Senior User Researchers

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 261653**Salary**: - £50,155 - £75,781**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - DWP - Digital**Type of role**: - Digital - Information Technology**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 4Contents Location About the...

  • Lead User Researcher

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    **Job description** User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk and to...