Junior User Research Officer

7 months ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

**In this role, you are accountable for**: Specialist skills Assisting the User Researcher with the necessary phases of GDS research (e.g. Discovery, Alpha, Beta) to understand the user needs in relation to the assigned project. This could include face to face interviews, pop up research, focus groups, card sorting, workshops, contextual observations, surveys and comparable analysis as needed. Organising the logistics of research sessions such as booking meeting rooms and locations and arranging travel to research Arranging equipment such as laptops, cameras, voice recorders and incentives to be available for the research sessions.

Taking responsibility for the financial incentives during the research and ensuring the consent forms for incentives are signed and reconciled against the incentive budget. Planning and preparing for research activities, including recruiting participants and responding to queries, writing discussion guides, and preparing materials. Developing relationships with external organisations such as Citizens Advice, GP surgeries and Pharmacies is important to the role. Assisting in the running of research sessions, including observing research and taking notes.

Information collected during research sessions will often be complex and maybe contentious in some way (e.g. users who have knowingly defrauded the NHS). In addition during the research sessions empathy is required as sensitive personal circumstances may be discussed (e.g. miscarriages, death of a partner etc.) Research sessions will require reassurance to put the participants at ease, and persuasive skills will be required at times to encourage the discussion Compiles and collates research data and sources.

Assists with affinity sorts and team data analysis. Collating quantitative data in spreadsheets and analysing the results using excel functions - prolonged levels of concentration will be needed to ensure Edits video and audio clips and a high level of accuracy is needed when transcribing from audio/video/hand written notes. Responsible for maintaining the tidiness and upkeep of the User Research area of project folder drives. Work within an agile team attending daily stands, planning sessions, retrospectives and Show and Tells.

Multi-tasking is essential as the role involves working on multiple tasks to meet varying This role will liaise with the other members of the agile scrum team (e.g. business, technical and design colleagues) on a daily basis with regular interruptions for meetings and discussions. Assist the User Researcher by working collaboratively and co-located with all Scrum team members (e.g. Delivery Manager, Service Manager, Business Analyst, UX designer and developers) to turn research into actionable product/service requirements that feeds into prototype development, and influences product direction.

Documents key findings and assists to collate end of project phase reports and outputs. Assist with preparing for service assessments. Participates in Design & Research community within the organisation by attending fortnightly meetings, along with Show and Tells by other projects. Working with the User Researcher to identify gaps in existing knowledge to be filled via quantitative or qualitative research.

Assisting in the delivery of user research projects within deadlines and maintaining a focus on achieving the sprint objectives despite unforeseen challenges and setbacks. Competent user of Microsoft Office programs including Word, Excel and A willingness to learn additional packages such as Trello, Confluence, or Snap Surveys. Assisting with ad-hoc research as necessary to meet business requirements. A flexible approach to work is required as this role will involve travel across the UK and to other NHSBSA locations to carry out research.

This will involve taking research materials to participants homes/office locations in a variety of setting from city centers to rural locations In addition to the above accountabilities, as post holder you are expected to: Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager. Demonstrate NHSBSA values and core capabilities in all aspects of your work. Encourage an environment where your own and colleagues safety and well-being is promoted. Contribute to a culture which values diversity and inclusion.

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