Patient Engagement Co-ordinator

7 months ago


Exeter, United Kingdom Oxleas NHS Foundation Trust Full time

Are you ready to unlock your potential within a challenging, creative and fast paced work environment? Do you want to escape your current job role and work with people to build positive and productive lives, whatever their past? Now is the time to break into offender healthcare and develop your career.

As part of the South West Prison Healthcare contract awarded to Oxleas NHS trust in 2022, we are able to expand recruitment and are looking for a compassionate, knowledgeable and motivated Patient Engagement Co-ordinator to join our friendly team at HMP Exeter.

Our healthcare team have a real impact on promoting health and well-being to those in prison and we pride ourselves on using skills and strategies that instil hope for patients future resettlement back into the community. We directly deliver Mental Health, Physical Health, Pharmacy and Clinical Substance Misuse in an integrated healthcare delivery model to provide effective and responsive care to improve wellbeing and support better outcomes in the future.

As part of our administrative team, you will enjoy all the benefits of NHS AfC employment (inc pension) with the opportunity to work within a forward-thinking service, who encourage career and personal development to all staff to increase their clinical and interpersonal skills.

As patient engagement co-ordinator, you will play a key role in the Trust's commitment to improving our patient experience. You will assist and support the delivery of a range of initiatives to improve the volume of feedback received from patients, and will support teams in collecting this data. You will also ensure that all feedback is shared with the relevant teams, and that learning is actioned in order to continually improve the quality of our services.

You will work closely with the mental health team to ensure that patients with neurodiversity are able to access healthcare services in an equitable manner.
Key Task and Responsibilities

Manage and promote the wider organisational patient experience strategy.

Work in conjunction with internal stakeholders to promote monthly health promotions.

Recruit and line manage Healthcare Reps.

Chair monthly patient forums and publicise the department’s concerns process, ensuring information is up to date on leaflets and posters around the establishment.

Update and maintain all patient communication notice boards in all patient facing areas around the establishment including providing a monthly newsletter.

Attend all necessary patient engagement meetings, training and development.

Manage any survey feedback data and any other patient experience data such as compliments.

Ensure all complaints receive a full, high quality and timely response that delivers the best outcome for the complainant and for the service.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind

We’re Fair

We Listen

We Care

Communication and Relationship Skills

To build effective relationships with local internal and external stakeholders to develop a positive beneficial channel of two-way communication.
Prepare, support and on occasion accompany patients and carers to enable them to be meaningfully involved in Trust activities.
Support the development of project plans to further develop patient involvement within the relevant services.
Link in with Oxleas volunteering services to ensure effective communication.
To provide regular advice signposting and support to patients in relation to patient involvement opportunities.

Knowledge, Training and Experience

Understanding and being able to manage potential risks with patient projects and have som



  • Exeter, United Kingdom Oxleas NHS Foundation Trust Full time

    Communication and Relationship Skills To build effective relationships with local internal and external stakeholders to develop a positive beneficial channel of two-way communication. Prepare, support and on occasion accompany patients and carers to enable them to be meaningfully involved in Trust activities. Support the development of project plans to...

  • Pcn Care Co-ordinator

    7 months ago


    Exeter, United Kingdom Okehampton Medical Centre Full time

    Job title Primary Care Network (PCN )Care Co-ordinator (Admin) Location Cheriton Bishop & Teign Valley Practice Reporting relationships Sharon Gavin-Jones, Practice Manager (Administratively) Partner Clinically Job Purpose This is a role established to work with vulnerable patients, both remotely and in person. Working closely with the Health Co-ordinator...


  • Exeter, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for a dynamic individual to assist the Support Services Manager in co-ordinating the Ward Housekeeper services on a daily basis across the Acute site. This role sits within the Eastern Services of the Royal Devon University...

  • Estates Co-ordinator

    7 months ago


    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    South Western Ambulance Service NHS Trust provides compassionate, quality, and timely emergency and urgent care to everyone in the South West 24 hours a day, 365 days a year. We deliver this over 10,000 square miles of England and occupy over 100 buildings. These buildings play a vital role for our colleagues and partners so that we deliver the best care...

  • Registered Nurse

    4 weeks ago


    Exeter, United Kingdom Hospiscare Full time

    Job summary As a Registered Nurse in our Clinical Co-ordination Centre, you will be working as part of the multi-disciplinary team, liaising with Call Handlers (HCAs), Clinical Nurse Specialists, and the medical and wider community teams, to provide specialist palliative nursing care and clinical advice for patients, carers and healthcare professionals...

  • Patient Co-ordinator

    7 months ago


    Exeter, United Kingdom SpaMedica Full time

    Spamedica wants to be recognised as one of the best healthcare brands in the UK. Our Founder always wanted a family-feel for the company and it feels that way, even though were a pretty big family now! All of SpaMedicas hospitals inspected by the CQC have been rated as **Good** or **Outstanding**, **Site Location: Lancaster House, Exeter International...

  • Registered Nurse

    4 weeks ago


    Exeter, United Kingdom Hospiscare Full time

    Job summary As a Registered Nurse in our Clinical Co-ordination Centre, you will be working as part of the multi-disciplinary team, liaising with Call Handlers (HCAs), Clinical Nurse Specialists, and the medical and wider community teams, to provide specialist palliative nursing care and clinical advice for patients, carers and healthcare...


  • Exeter, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    Role Summary This is an exciting fixed term opportunity for a period of months. Previous theatre experience is essential, as this role is responsible for maintaining the Trust's multifaceted theatre schedule for main theatres, Princess Elizabeth Orthopaedic Centre (PEOC), Child & Women’s Health (CWH), West of England Eye Unit (WEEU) and 5 Community...

  • Programme Co-ordinator

    7 months ago


    Exeter, United Kingdom ICE Creates Full time

    _**Do you want to make a difference to the health and wellbeing of your community?**_ - **Are you looking for your next opportunity?**_ - **The role**_ We are looking for passionate and driven people who want to join our Devon-based team to work closely with the service lead and engagement lead to support our service. You will be the voice of the service...

  • Rota Co-Ordinator

    4 weeks ago


    Exeter, United Kingdom Royal Devon And Exeter Nhs Foundation Trust Full time

    Role Summary An opportunity has arisen for an enthusiastic, motivated and highly organised individual to join our Endoscopy team as a Rota Co-Ordinator.About the Role For more information on the Job Description and Responsibilities please click the link below.More detail about the role You would be required to co-ordinate consultant and nurse endoscopist...

  • Rota Co-Ordinator

    1 month ago


    Exeter, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    Role Summary An opportunity has arisen for an enthusiastic, motivated and highly organised individual to join our Endoscopy team as a Rota Co-Ordinator. About the Role For more information on the Job Description and Responsibilities please click the link below. More detail about the role You would be required to co-ordinate consultant...


  • Exeter, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    For more information on the Job Description and Responsibilities please click the link below. More detail about the role: We are looking for an enthusiastic and motivated person to join the Emergency Department Administration Team as a Patient Flow Co-Ordinator. This vital role works alongside our Medical, Nursing and Site Management teams to co-ordinate the...


  • Exeter, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    For more information on the Job Description and Responsibilities please click the link below. More detail about the role Royal Devon Hospitals Charity (RDHC) is on the lookout for a super-star administrator to look after our fundraising database to support the day-to-day running of the charity. Based in the fundraising office at the Royal Devon & Exeter...


  • Exeter, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    For more information on the Job Description and Responsibilities please click the link below. More detail about the role: We are looking for an enthusiastic and motivated person to join the Emergency Department Administration Team as a Patient Flow Co-Ordinator. This vital role works alongside our Medical, Nursing and Site Management teams to co-ordinate the...


  • Exeter, United Kingdom National Trust Full time

    Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as an Admin Assistant. **(Internally you will be known as a Business Services Co-Ordinator)** What it's like to work here:You'll be part of a team that covers the South West primarily working...


  • Exeter, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    For more information on the Job Description and Responsibilities please click the link below. More detail about the role An exciting opportunity has arisen for an experienced Patient Flow Co-ordinator to join our team. The post holder is expected to provide efficient and effective flow coordination, working alongside our Medical, Nursing and Site Management...


  • Exeter, United Kingdom National Trust Full time

    This is a 1 year Maternity Cover role, it is a 3.5 days/ 26.5hrs a week post, working pattern is Sun, Mon, Tue and half day Wed. Interviews will take place at the beginning of December. Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a...

  • Hollister Co.

    7 months ago


    Exeter, United Kingdom Hollister Co. Stores Full time

    Job DescriptionThe Hollister associate is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect...


  • Exeter, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    For more information on the Job Description and Responsibilities please click the link below. More detail about the role: The post holder will work within the Wheelchair Service Admin Team. Their main focus and majority of their working day will be spent reviewing open referrals and orders, moving these through the system to ensure patients receive the...


  • Exeter, United Kingdom Royal Devon And Exeter Nhs Foundation Trust Full time

    Role Summary As the multi-disciplinary team (MDT) approach has been established as the gold standard for care for patients with cancer, MDT Coordinators are recognised as core members of these teams and central to the care and experience of patients on cancer pathways.It is a skilled and valuable administrative role, primarily responsible for the...