Programme Co-ordinator

7 months ago

Exeter, United Kingdom ICE Creates Full time

_**Do you want to make a difference to the health and wellbeing of your community?**_
- **Are you looking for your next opportunity?**_
- **The role**_

We are looking for passionate and driven people who want to join our Devon-based team to work closely with the service lead and engagement lead to support our service. You will be the voice of the service and support with referral processing, data monitoring, analysis and reporting, data inputting and service engagement needs with sub-contractors, partners and stakeholders.

You will provide programme support to the Senior Leadership Teams in to ensure effective management of the services contracts.

Maintains a positive and friendly single point of access for the services through first line of contact to clients, stakeholders, and wider customers in person, online, and via telephone.

You will be responsible in supporting triaging clients, and referral management, as well as general admin support for the Stop smoking service.

You will deliver the Swap to Stop Co-ordination as part of the overall service co-ordination.

This role is based in Devon.

The role is ideally suited to people with strong communication skills and those who are passionate about making a difference to people’s lives on a daily basis.

**Who We Are**

ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy, and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.

Click here to see ICE in action

**Our Mission**

We are social activists driven to unlock your power, purpose and possibility, we are for people and planet.

We **Make Better Happen**.

We are a purpose-driven organisation; our ethos and beliefs are important to us. As a team we hold and practice three core character traits and set around those character traits are the behaviours that matter to us as a team for our work together.

Whole Heartedness

**Bring passion and energy to our work, our colleagues and ourselves.**
- Be ready to work hard and give 100%
- Be your true self - bring your energy, enthusiasm, and full commitment to everything you do. Be a powerful inspiration for others.
- Recognise celebrate and share successes and celebrate and share success.
- Show you care, support your teammates when they need it and listen to them without judgement.
- Treat people with respect.

Trust

**Trust and intent to do the right thing.**
- Do the right thing. Ask yourself “did I do my best today?”
- Take ownership - do what you say you are going to do. If you notice something is not right or could be done better, take responsibility to find a resolution - don’t think “that’s not my job.”
- Have courage to be honest with yourself and others about what you can and can’t do. Reach out for support if you need it.

Being Curious and Creative

**Bringing our ideas to add value to what we do.**
- Explore ideas that are creative, unusual, not limited or controlled by rules or assumptions to bring new ideas and solutions.
- Share ideas, challenge, experiment and be open minded.
- Be curious, ask yourself, “what is it I don’t understand about this?”
- Try something new, make bold decisions - be brave - step outside your comfort zone and don’t be afraid to make mistakes - mistakes are opportunities to learn.
- Share learnings and welcome learnings from others.

**“We live by what we believe not by what we see.”**

**Are you right for the job?**
- You will need to be an independent self-starter, flexible and driven by engagement, outcomes and service management.
- You will have exceptional communication skills.
- You will live in the Devon area to be able to travel and work daily in Devon.
- You will own a car and be able to drive to other offices if required.
- You will be hungry to develop yourself, whilst making sure our clients have the best possible experience from their first interaction with you.

**Key elements of the day-to-day role**:

- Supporting Stop smoking Advisors with any admin duties needed to ensure effective service delivery.
- Maintain and continue to develop efficient and effective filing and digital recording keeping using a consistent system for tracking of all service documentation.
- Manage all enquiries and requests for information alongside daily activities.
- Assisting with monthly data input and dealing with confidential data
- Completing daily follow up calls and social media calls and recording actions in database.
- Data management.
- Identifying trends in service you notice.
- Supporting the Senior Leadership Team and coaches to maximise engagement opportunities to promote the service and referrals from clients and wider stakeholders - via digital and in person activities.
- Work as part of the team to facilitate

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