Referral Booking Team Clerk

3 months ago


King's Lynn, United Kingdom The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust Full time

Our dedicated team are seeking to recruit an organised and methodical individual to join our busy Referral Booking Team.

Much of the work is computerised and therefore good IT skills are essential along with the ability to use Microsoft Office.

Main duties of the job
- Operating the Trust’s partial booking process involving administration of outpatient waiting lists and scheduling of both new and follow up outpatient appointments.
- Ensuring optimum use of respective outpatient clinics and compliance with relevant policy and procedure.
- Operate the national e-Referral system, ensuring capacity is utilised effectively and efficiently.
- Register and process outpatient referral letters through the various means of receipt into the hospital.
- Ensure that laid down procedure is followed in compliance with Caldicott recommendations; Health Records Management and Patient Administration Policy and procedural guidance.

The Queen Elizabeth Hospital (QEH) King's Lynn is West Norfolk has a superb unspoilt coastline with pretty villages, all with their own individual charm. The medieval port of King's Lynn has some very interesting architecture.

We provide a comprehensive range of specialist and general acute services to around 331,000 people across West and North Norfolk, in addition to parts of Breckland, Cambridgeshire and South Lincolnshire. We have more than 4,000 staff and volunteers and approximately 500 beds on a single site. Some specialist services and clinics are provided in community facilities, such as the North Cambridgeshire hospital in Wisbech. We work in partnership with neighbouring hospitals for the provision of tertiary services.

In February 2022 the QEH the Care Quality Commission rated the Trust as 'Good' in all of the core services they inspected, and recommended the Trust moves out of the recovery support system (formerly special measures).

We are delighted to have been added to the New Hospital Programme - and we look forward to bringing a new Queen Elizabeth Hospital (QEH) to King’s Lynn and West Norfolk which is nothing less than our patients, local communities and staff deserve.

Please see attached Job Description and Person Specification for further information about this role.


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