Receptionist/ Guest Services Assistant

5 months ago

Solihull, United Kingdom Arthrex Ltd Full time

**Company Overview**:
Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of Sports Medicine but busy disrupting multiple other areas including Distal Extremities, Biologics and Theatre Capital.

Our driving force for the organisation is clear and simple and it is our culture that drives our success; Enjoy what you do, doing exceptional work; thrive on great teamwork and trust one another, make a positive impact on those around you; and never stop learning. We are continuously growing, and we are always on the lookout for driven and positive people to join our team.

At Arthrex we are looking for that extra edge, a positive and never be defeated attitude, and a driving passion to succeed and bring that extra something to all that you do. Although it is very hard to define, if you have it, you’ll know that this is you, as will we. This is just the start of a great journey we are continually growing and have new roles across the business that need passionate individuals to really drive them into life.

**The Job**:
The main purpose of this role is to manage reception services, along with collaborating with the hospitality team to deliver a great guest experience and maintaining exceptional levels of customer service in all areas.

The individual will be responsible for providing a friendly, welcoming, and efficient services to all guests, visitors, and site colleagues, in line with the company vision and values.

An eye for detail, peripheral awareness, and a 5-star “customer experience” will be a minimum standard.

All areas of the operation, from food & beverage, reception services, event liaison and collaboration with the wider client team, must be undertaken with professionalism and articulated clearly.

**Duties and Responsibilities**:

- Reception & Guest Services, providing a first-class professional front of house service.
- First point of contact to all customers, visitors and staff.
- Issuing visitor passes and ensuring all guests, contractors and staff are signed in and out.
- Maintaining front of house facilities to a high standard.
- Work alongside other members of staff to ensure the smooth day to day running of the facility.
- Assisting with beverages where necessary, during busy periods.

**General requirements**:

- Front of house and reception experience preferred, but not essential.
- Competency in using Microsoft packages, including PowerPoint, Excel and Word.
- Well organised with the ability to multitask, work under pressure whilst maintaining a high level of accuracy and quality of work.
- Excellent team player.
- Smart appearance, have a pleasant manner and a confident people person.

**Working Arrangements**:
27.5 hours per week, working Monday to Friday alternate shifts each week 7:30 - 13:00 and 12:30 - 18:00, flexibility required.

**Compensation and Benefits**:
Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, Medical cash back plan, Group income protection and Life Assurance.

All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.

**No agencies please.**

**Job Type**: Part-time

Expected hours: 27.5 per week

Schedule:

- Monday to Friday

Work Location: In person

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