Enquiry Management and Insights Associate
6 months ago
**Be part of something bigger.**:
**Doing things differently.**:
**Enquiry Management and Insights Associate**:
Salary £26,060 - £27,363 per annum
Full time / Permanent Contract
**About the Role**:
We are looking for an** Enquiry Management and Insights Associate** to join our Applicant Engagement team. An essential part of NTU, this team is the first point of contact for all enquiries into the University from applicants and prospective students. If you are a customer-focused professional who can help us to respond to queries quickly and efficiently whilst ensuring an exceptional level of customer service, then we’d love to hear from you.
In this role you will:
- contribute to identifying and assessing customer needs to better improve the team’s ability to deliver high levels of customer satisfaction
- work across a range of high value applicant engagement activities, linked to key recruitment priorities and campaigns
- recognise the importance of delivering a high-quality applicant experience and understand how this impacts on student recruitment and conversion.
**About Us**:
Our award-winning Department of Communications, Admissions, Marketing and Student Recruitment (CAMS) is responsible for engaging with key audiences including prospective students and driving forward NTU’s reputation and brand. By working closely with internal and external stakeholders, CAMS supports the University to deliver on a broad range of strategic objectives and priorities with a key focus on recruiting students to meet NTU targets.
Winner of the HEIST Marketing Team of the Year Award 2022, CAMS holds responsibility for student recruitment, admissions, applicant engagement, web and digital content, public relations and communications, creative services, schools marketing, and corporate and research marketing.
If you have a passion for student recruitment, marketing and communications and a drive to make a real difference, CAMS at NTU could be the perfect place for you.
In return, CAMS can offer you a culture of positivity, encouragement and mutual support. The senior leadership team are committed to nurturing talent and helping people reach their full potential. But most of all, CAMS believe in change and growth; in daring to do things differently.
**Join Us**:
- **Hybrid working**:
- we encourage and offer a mixture of office working and working from home. You're empowered to define how you work best for the benefits of your stakeholders.
- ** Flexibility** - take ownership over how you get your work done. We're open to different working patterns and approaches.
- 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
- **Salary Sacrifice Retirement Savings Plan** with life assurance and income protection. Available to colleagues who choose to opt out of the contractual pension scheme. Minimum colleague contributions of 0% matched with **minimum NTU contributions of 8%.**:
- Range of health and wellbeing services, voluntary benefits, discounts, and savings for all colleagues.
- Access to a wealth of formal and informal professional development opportunities to develop your skills and advance your career.
- And a whole lot more
**Safe and Inclusive**:
Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.
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