Customer Experience Insight Lead

3 months ago

Nottingham, United Kingdom Harnham Full time

INFO
- SALARY:

- £60000 - £75000

LOCATION

Nottingham
- JOB TYPE
- Permanent

**CUSTOMER EXPERIENCE INSIGHT LEAD (QUAL)**

**£60,000 - £75,000**

**UK REMOTE-FIRST**

Are you a CX leader with a passion for driving meaningful change through insights? Harnham is collaborating with a well-known client-side organisation, seeking a dynamic individual to fill the role of Customer Experience Lead, leveraging expertise and insights from Qualitative Research.

***

**ROLE AND RESPONSIBILITIES**:
The Customer Experience Lead will have the following responsibilities:

- Lead a team in delivering actionable insights to drive business assurance or transformation
- Develop and enrich customer experience frameworks to guide decision-making and enhance brand loyalty
- Analyse diverse data sources to provide comprehensive insights on global brand reputation
- Conduct proposition testing and ensure insights influence product development and market strategies
- Incorporate UX insights to inform digital projects and enhance overall customer experience

***

**YOUR SKILLS AND EXPERIENCE**:
The Customer Experience Lead will have the following skills and prior experience:

- Proven leadership experience, with a track record of setting and achieving team goals
- Expertise in quantitative or qualitative research methodologies, driving best practices in CX insights
- Strong communication skills, able to distil complex insights into concise reports
- Confidence in engaging with senior management and external stakeholders
- Demonstrated ability to drive improvement through actionable insights
- Proficiency in customer experience tools and software
- Certifications in customer experience are advantageous
- Previous experience in the education/learning sector is a plus

***

**THE BENEFITS**
- Base salary up to £75,000 DOE
- Remote first working - HQ in London, head there once or twice a month as suits you
- Chance to lead a team and implement influential insights that make a difference to the business

***

**HOW TO APPLY**:
Share your CV with Alanah Chambers via the 'Apply' link below.

Please note:

- While this role is more remote, it is UK-based and thus applicants will need to be UK-based and able to provide evidence of full existing right to work in the UK.
- The company is unable to provide sponsorship on this occasion.

CONTACT

**Alanah Chambers**:
Senior Recruitment Consultant

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