Customer Value Lead

4 months ago

Nottingham, United Kingdom eonnext Full time

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

As a Customer Value Lead, you will work closely with the Customer Value Manager to understand the value of our customers in the Residential and SME sectors. Your primary focus will be to support in-depth analysis, develop business cases, identify opportunities for enhancing customer value, and oversee the management of the value model to ensure data accuracy. This role is pivotal in ensuring that our business strategies align with maximizing customer value and fostering long-term customer relationships.

What you’ll do- Customer Value Analysis: Conduct comprehensive assessments to understand the value of customers within the Residential and SME segments. Utilise data-driven insights to identify key patterns and behaviours that influence customer value.- Value Model Management: Oversee the management of the customer value model, ensuring data feeding into the model is accurate by implementing processes for data quality assurance and collaborating with the relevant teams.- Business Case Development: Assist in the creation of robust business cases that align with the company's goals and focus on enhancing the overall value proposition for both Residential and SME customers.- Value Improvement Opportunities: Use data to identify and evaluate opportunities to improve customer value across various touchpoints. Collaborate with cross-functional teams to implement strategies that enhance customer experiences and loyalty..- Strategic Support: Provide comprehensive support to the Commercial team in devising strategies that focus on customer-centric approaches, emphasizing long-term value creation and sustainable growth.

What we’re looking for

We know what’s important to us at E.ON Next, we’re looking for the brightest and best to join our team and create the right culture. You could be just what we’re looking for if these sound like you:
- An ambitious person with significant drive - outcome and performance oriented, with a desire to make a difference.- Exceptional analytical skills, able to utilise the right data to provide actionable insight. This is not just about playing back data, it is about providing meaningful insight in customer and commercial outcomes that drives continuous improvement in performance.- Passionate and open-minded and able to see the big picture whilst being meticulous about data and details.- Strong communication skills, able to translate detailed analysis into simple, digestible insight & recommendations.- Customer obsessed, our customers are at the heart of everything we do; their success is our key mission- You’ll need previous experience in a commercial analytical role, comfortable utilising data to support & drive decision making. Financially literate, able to develop business cases & work closely with other financially literate teams.- A key part of this role will also be to build effective relationships with internal teams, you’ll need to be comfortable managing and engaging with a range of stakeholders.

What else do I need to know?- Competitive salary- 26 days holiday plus bank holidays - this includes a guarantee of for your birthday if you want it- A generous pension scheme- The chance to choose from our Flexible Benefits range- Location: Hybrid, around 2 days a week in Nottingham with occasional travel to our other sites.

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