Customer Success Lead

2 months ago

Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

Job Overview:

Kerridge Commercial Systems is seeking a highly skilled Technical Support Team Lead to join our team. As a key member of our support operations, you will be responsible for ensuring the delivery of exceptional customer service and support to our clients.

Main Responsibilities:

  • Lead a team of support analysts to ensure timely and effective resolution of customer issues
  • Develop and implement processes to improve support efficiency and quality
  • Collaborate with internal stakeholders to resolve customer issues and improve processes
  • Monitor support queues to ensure consistent, high-quality service to customers
  • Provide training and development opportunities to support staff to enhance their skills and knowledge
  • Work closely with the product team to identify areas for improvement and implement changes to enhance customer experience
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded

Requirements:

  • Minimum of 2 years of experience in a similar role or 5 years as a senior support analyst
  • Experience of training and leading junior staff, including managing workload and shift rotas
  • Demonstrable interest in IT with a drive to build a successful career
  • Enthusiastic and creative problem-solving skills
  • Analytical and process-oriented mindset
  • Ability to plan, prioritize, and work on several projects simultaneously
  • Strong interpersonal skills, customer empathy, and determination to resolve issues
  • Ability to build relationships with customers and internal stakeholders
  • Ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
  • Flexible and adaptable, with a willingness to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Quality training and development opportunities

About Us:

Kerridge Commercial Systems is a leading provider of business management solutions for distributors, suppliers, resellers, wholesalers, and merchants. Our mission is to design, implement, and support high-performance systems that enable our customers to source effectively, stock efficiently, sell profitably, and service competitively.

Equal Opportunities:

Kerridge Commercial Systems is an equal opportunities employer and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

  • Head of Customer Success

    4 weeks ago

    Nottingham, Nottingham, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As Head of Customer Success, you will lead a remote team of 6 and take ownership of 6 key clients, focusing on onboarding, implementation, and support.Key Responsibilities:Develop and...

  • Head of Customer Success

    4 weeks ago

    Nottingham, Nottingham, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As Head of Customer Success, you will lead a remote team of 6 and take ownership of 6 key clients, focusing on onboarding, implementation, and support.Key Responsibilities:Develop and...

  • Customer Success Professional

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Distinct Recruitment Full time

    Customer Success ManagerJoin Distinct Recruitment in this exciting opportunity to drive customer success for a leading international SaaS company. As a Customer Success Manager, you will be responsible for building strong relationships with customers, ensuring they maximise the value of the platform, and identifying opportunities to upsell and renew contacts...

  • Customer Success Professional

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Distinct Recruitment Full time

    Customer Success ManagerJoin Distinct Recruitment in this exciting opportunity to drive customer success for a leading international SaaS company. As a Customer Success Manager, you will be responsible for building strong relationships with customers, ensuring they maximise the value of the platform, and identifying opportunities to upsell and renew contacts...

  • Customer Success Manager

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Job Title: Customer Success ManagerKerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors.We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success...

  • Customer Success Manager

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Job Title: Customer Success ManagerKerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors.We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success...

  • Customer Success Specialist

    1 week ago

    Nottingham, Nottingham, United Kingdom Yü Group Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Specialist to join our team at Yü Group. As a key member of our Customer Success Team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest quality service.Key Responsibilities:Provide solutions to customer enquiries and resolve...

  • Customer Success Manager

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Job Title: Customer Success ManagerAt Kerridge Commercial Systems, we're committed to delivering exceptional customer experiences that drive business growth and retention. As a Customer Success Manager, you'll play a critical role in achieving this goal by building strong relationships with our customers and driving strategic initiatives that enhance their...

  • Customer Success Manager

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Job Title: Customer Success ManagerAt Kerridge Commercial Systems, we're committed to delivering exceptional customer experiences that drive business growth and retention. As a Customer Success Manager, you'll play a critical role in achieving this goal by building strong relationships with our customers and driving strategic initiatives that enhance their...

  • Customer Success Manager

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Job Title: Customer Success ManagerAt Kerridge Commercial Systems, we're committed to delivering exceptional customer experiences that drive business growth and retention. As a Customer Success Manager, you'll play a critical role in achieving this goal by building strong relationships with our customers and driving strategic initiatives that enhance their...

  • Customer Success Manager

    1 month ago

    Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    {"title": "Customer Success Manager", "description": "Job Title: Customer Success ManagerLocation: Remote with 1 day a week in the officeSalary: £30,000 per annumJob Description:About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a Customer Success Manager, you will play a crucial role in ensuring...

  • Customer Success Manager

    1 month ago

    Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    {"title": "Customer Success Manager", "description": "Job Title: Customer Success ManagerLocation: Remote with 1 day a week in the officeSalary: £30,000 per annumJob Description:About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a Customer Success Manager, you will play a crucial role in ensuring...

  • Customer Success Professional

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    {"title":"Customer Success Manager","description":"Unlock Customer Success with Digital WaffleAt Digital Waffle, we're on a mission to deliver exceptional customer experiences that drive business growth. As a Customer Success Manager, you'll play a vital role in ensuring our customers achieve their goals with our innovative solutions.Key...

  • Customer Success Professional

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    {"title":"Customer Success Manager","description":"Unlock Customer Success with Digital WaffleAt Digital Waffle, we're on a mission to deliver exceptional customer experiences that drive business growth. As a Customer Success Manager, you'll play a vital role in ensuring our customers achieve their goals with our innovative solutions.Key...

  • Customer Success Manager

    7 days ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    At Kerridge Commercial Systems, we're committed to delivering exceptional customer experiences that drive business growth and retention. As a Customer Success Manager, you'll play a critical role in achieving this goal by driving success for customers in their region and influencing customer behavior.Key Responsibilities:Work with the Customer Success...

  • Customer Success Manager

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    At Kerridge Commercial Systems, we're committed to delivering exceptional customer experiences that drive business growth and retention. As a Customer Success Manager, you'll play a vital role in achieving this goal by driving success for customers in their region and influencing customer behavior.Key Responsibilities:Work with the Customer Success Director...

  • Customer Success Manager

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    Job Title: Customer Success ManagerLocation: RemoteSalary: £30,000 per annumJob Description:About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a Customer Success Manager, you will play a crucial role in ensuring our customers have a seamless and positive experience with our products and services.Key...

  • Customer Success Manager

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Job Title: Customer Success ManagerAt Kerridge Commercial Systems, we're committed to delivering exceptional customer experiences that drive business growth and retention. As a Customer Success Manager, you'll play a critical role in achieving this goal by driving customer success outcomes and influencing customer behavior.Key Responsibilities:Work with the...

  • Customer Success Manager

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Job Title: Customer Success ManagerAt Kerridge Commercial Systems, we're committed to delivering exceptional customer experiences that drive business growth and retention. As a Customer Success Manager, you'll play a critical role in achieving this goal by driving customer success outcomes and influencing customer behavior.Key Responsibilities:Work with the...

  • Customer Success Manager

    7 days ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    At Kerridge Commercial Systems, we're committed to delivering exceptional customer experiences that drive long-term value and growth. As a Customer Success Manager, you'll play a critical role in achieving this goal by driving success for customers in their region and influencing customer behavior.Key Responsibilities:Work with the Customer Success Director...