Customer Experience Coach

4 weeks ago


Nottingham, United Kingdom Blinds2go LTD Full time

**Coaching Symphony**:

- Conduct coaching sessions that inspire the team to deliver exceptional customer experiences.
- Provide personalized guidance to individuals, helping them refine their customer interaction skills.

**Training Composition**:

- Develop and deliver training programs focused on customer service excellence
- Keep the team abreast of the latest industry trends, ensuring a proactive and informed approach.

**Feedback Choreography**:

- Provide constructive feedback on customer interactions, celebrating successes and guiding improvements.
- Establish a feedback loop to continuously enhance the quality of customer engagements.

**Empathy Harmony**:

- Cultivate a culture of empathy and understanding within the team.
- Demonstrate and encourage empathetic communication to create lasting connections with customers.

**Customer Journey Orchestration**:

- Map the customer journey and identify touchpoints for improvement.
- Collaborate with cross-functional teams to optimize processes that enhance the overall customer experience.

**Performance Crescendo**:

- Set performance metrics that align with a superior customer experience.
- Monitor team performance and initiate strategies to elevate the overall customer satisfaction score.

**Innovation Finale**:

- Encourage a culture of innovation in approaching customer interactions.
- Implement creative initiatives to surprise and delight customers at various touchpoints.
- Utilise technology to enhance the learning journey and ensure seamless access to accurate information

**Qualifications and Skills**:

- Proven experience in customer experience coaching or a related role.
- Excellent communication and coaching skills, conducting sessions with enthusiasm.
- Deep understanding of customer service principles and best practices.
- Ability to analyse data and derive insights to enhance the customer experience.
- Passion for fostering a positive and customer-centric team culture.

**Working Vibe**:

- Lead in a dynamic and collaborative environment focused on delivering outstanding customer experiences.
- Flexibility to adapt coaching sessions to the unique needs and rhythms of the team.

**Performance Applause**:

- Elevated customer satisfaction scores and positive feedback.
- Continuous improvement in team performance metrics related to customer interactions.
- Successful implementation of innovative initiatives that enhance the overall customer journey.
- A team that reflects a culture of empathy and excellence in every customer interaction

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Planning and Resourcing: 1 year (preferred)

Work Location: In person

Reference ID: Customer Experience Coach



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