Learning Coach

6 months ago


Nottingham, United Kingdom Pitman Training Group Full time

Inspire people to achieve their career goals. We have been transforming careers for 180 years

Pitman Training are looking for a highly motivated, ambitious and driven Learning coach to work in our Nottingham centre.

We are a Training SuperBrand and to support our continued success and growth, we are looking for a Learning Coach to join our friendly and dedicated team.

You will need to have some customer service experience, although this does not necessarily need to have been gained in the educational sector. As long as you are confident on the telephone and able to conduct professional face to face meetings, then we will show you the rest.

Your warm and friendly personality will be key for this role along with your genuine interest in people, personal development and relationship management skills. We pride ourselves on our amazing service and outstanding student results.

This is multi tasking role, so the ability to prioritise tasks is essential.

**Responsibilities**:
You will respond to incoming enquiries, build relationships with customers and supportively coach Pitman Training study programmes.

Induct new students to their course.

You will be required to invigilate exams in the centre.

You will work to meet and exceed set targets eg student completions.

You may be require to travel to our other training centre for occasional cover in the event of sickness or holidays.

You will report your activities daily, weekly and monthly to the Senior Operations manager and take part in online meetings with the wider team.

Skills and Experience:

- Great customer service skills
- Self-motivated
- Positive, can do attitude
- Be able to build trusting relationship with clients
- Good networking skills
- Outstanding communication skills
- Ability to think on your feet
- Conversant with CRM systems
- Able to use social media channels effectively to attract new business and promote Pitman Training
- Able to travel with whole groups meetings in The Midlands with notice although these are predominantly being held on Microsoft Teams at the current time

Salary and Benefits:
Three days to be agreed (9am - 5pm)

One Saturday morning per month (9am - 1pm).

Basic salary of £11.50 during probation period, rising to £11.75 when probation ends successfully.

25 days annual leave plus bank holidays (pro rata'd for part time hours)

Full training on our own bespoke system will be provided

**Job Type**: Part-time

Pay: £11.50 per hour

Expected hours: 23.5 per week

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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