Customer Experience Expert

6 months ago

Nottingham, United Kingdom Inchcape Full time

**Customer Experience Expert - Mercedes-Benz Nottingham**
- £_ _24,888 + OTB + Employee Benefits - 40hours_

**Benefits**

At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more
- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team
- **Your Wellbeing** - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price
- **Community Volunteering Day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive, and authentic workplace

**Job Introduction**

**The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.**
As a customer experience expert, you will be an ambassador for one of the world’s leading brands, you will guide the customer through their journey as the first point of contact in the Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience.

You will thrive in a customer centric environment and have the passion and enthusiasm for the brand to deliver a great customer experience on every opportunity. You will have a solution focussed attitude and the ability to confidently inspire and excite our customers.

**Main Responsibilities**
- Proactively approaching customers to offer help and advice based on the customers requirements
- Helps create the right retail environment for our customers - inc. display
- Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
- Works closely with your line manager to ensure all needs of all customers are understood and met including the identification of potentially vulnerable customers
- Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure)
- Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service
- Help facilitate the test drive experience of our product including product presentation and documentation
- Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable
- Works closely with the Sell My Car Exec to ensure all possible car purchases are captured
- Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
- Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable
- Captures data as directed by managers and required in line with Inchcape policy
- Ability to provide a first-class customer service with energy and enthusiasm
- An effective multitasker who is methodical and efficient
- Has a genuine desire to help people and the team
- Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information
- Attention to detail
- Works hard to meet or exceed performance objectives
- Welcomes feedback and support to optimise performance
- Excellent listening and communication skills

**About The Company**

Inchcape is a leading independent global automotive distributor

  • Customer Experience Expert

    6 months ago

    Nottingham, United Kingdom Inchcape Full time

    **Mercedes Benz of Nottingham - Customer Experience Expert** **£13,962.67 (OTB £15,920) + Employee Benefits** **22hrs per week** **What we can offer you** - **33 days’ annual leave pro-rata**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym...

  • Customer Experience Expert

    6 months ago

    Nottingham, United Kingdom Inchcape Full time

    **Customer Experience Expert - Mercedes Benz Nottingham** - (22 hours = £13,688.89 + OTB)_ **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly** - Enhanced family friendly policies, giving you more time to...

  • Sales Representative

    4 days ago

    Nottingham, Nottingham, United Kingdom Gleeson Full time

    Gleeson is a leading developer of quality, affordable homes. We are currently seeking a Field Sales Specialist to join our sales team. In this role, you will be responsible for providing expert sales advice and support to customers while working towards achieving sales targets.This is an exciting opportunity for someone who is passionate about delivering...

  • Energy Expert

    2 weeks ago

    Nottingham, Nottingham, United Kingdom E Next Full time

    Customer Experience Specialist Role at E.ON NextWe're looking for a highly skilled Customer Experience Specialist to join our team at E.ON Next. As an Energy Expert, you'll play a crucial role in delivering exceptional customer experiences that exceed expectations.About the JobThe ideal candidate will have a passion for delivering outstanding customer...

  • Customer Experience Advisor

    6 days ago

    Nottingham, Nottingham, United Kingdom Mamas & Papas Full time

    We are seeking a talented Customer Experience Advisor to join our team at Mamas & Papas Nottingham store. In this role, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and providing expert advice on our products.The successful candidate will have experience in a customer-facing role, with excellent...

  • Customer Experience Advocate

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Capital One Full time

    Our Complaints Resolution team is the customer advocacy at the heart of our operation. They resolve problems for customers who need our support, using critical thinking and understanding of Capital One and industry-wide policies and processes. As a member of this team, you must have a passion for being the voice of our customers and be able to think...

  • Territory Sales Manager

    1 month ago

    Nottingham, United Kingdom Ted Experience Full time

    This RoleOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product.We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.As a...

  • Territory Sales Manager

    4 weeks ago

    Nottingham, United Kingdom Ted Experience Full time

    Job Description This Role Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product. We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled...

  • Territory Sales Manager

    1 month ago

    nottingham, United Kingdom Ted Experience Full time

    This Role Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product. We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment. As a...

  • Customer Experience Specialist

    4 days ago

    Nottingham, Nottingham, United Kingdom American Golf Full time

    About This Role">This Retail Sales Assistant position offers a unique opportunity to work in a retail environment where you can share your passion for golf with customers. As a trusted expert in our store, you'll guide golfers toward the right products and help them achieve their golfing goals.">Your Key Skills">To excel in this role, you'll need a passion...

  • Customer Experience Director for Digital Transformation

    1 week ago

    Nottingham, Nottingham, United Kingdom Fashion Jobs Full time

    We are Fashion Jobs, a leading fashion retailer with a passion for delivering exceptional customer experiences. As our new Customer Experience Director for Digital Transformation, you will be responsible for driving the strategic development and implementation of an efficient CRM strategy aimed at retaining and growing our customer base while achieving...

  • Customer Experience Coach

    6 months ago

    Nottingham, United Kingdom Blinds2go LTD Full time

    **Coaching Symphony**: - Conduct coaching sessions that inspire the team to deliver exceptional customer experiences. - Provide personalized guidance to individuals, helping them refine their customer interaction skills. **Training Composition**: - Develop and deliver training programs focused on customer service excellence - Keep the team abreast of the...

  • Customer Experience Lead

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Nottingham Community Housing Association Full time

    We are seeking a Customer Experience Lead to join our team at Nottingham Community Housing Association. This role is responsible for delivering exceptional customer service while collaborating with others.The ideal candidate will be passionate about driving positive change and have strong leadership skills with a track record of developing teams. You will...

  • Customer Experience Lead

    6 months ago

    Nottingham, United Kingdom Boots Full time

    Summary Job Reference: 233183BR - Job Reference: 2 3 3 1 8 3 B R Nottingham Support Office Permanent 37.5 Hours **Customer Excellence Partner** **Recruitment Partner**:Emily Smith-Kenny*** This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager. The Customer...

  • Retail Experience Expert

    7 days ago

    Nottingham, Nottingham, United Kingdom Frasers Group Full time

    Frasers Group is a leading luxury and premium retailer offering a wide range of brands. As a Sales Advisor, you will play a key role in delivering exceptional customer experiences and driving sales growth.About the JobAssist customers with purchases and provide product recommendations.Maintain store visual merchandising and adhere to company...

  • Customer Experience Manager

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    About this Role:Kerridge Commercial Systems is seeking a skilled Customer Experience Manager to drive customer success in the rental industry. As a key member of our team, you will be responsible for managing customer relationships, identifying business opportunities, and delivering exceptional customer service.Key Responsibilities:Develop and execute...

  • Customer Experience Strategist

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Kerridge Commercial Systems, a leading provider of trading and financial software environments, is seeking an experienced Customer Success Manager to drive customer success outcomes in the rental market. This role will be based in the UK with some flexibility to work from home.Job DescriptionWork with the Global Customer Success Director to develop and...

  • Automation Software Engineer

    1 week ago

    Nottingham, Nottingham, United Kingdom Expert Employment Full time

    Expert EmploymentWe are seeking an experienced Automation Software Engineer to join our team. In this role, you will be responsible for designing, developing, and testing PLC systems.About the Role:The ideal candidate will have commercial PLC programming experience in the water or wastewater industry.You will also need electrical control panel knowledge, as...

  • PLC System Designer

    1 week ago

    Nottingham, Nottingham, United Kingdom Expert Employment Full time

    Expert EmploymentWe are looking for a skilled PLC System Designer to join our team. As a designer, you will be responsible for designing, developing, and testing PLC systems.About the Role:The ideal candidate will have commercial PLC programming experience in the water or wastewater industry.You will also need electrical control panel knowledge, as well as...

  • Customer Experience Manager

    5 days ago

    Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Full time

    Kerridge Commercial Systems is a market leader in trading and financial software environments. As a Customer Experience Manager, you'll play a crucial role in driving customer satisfaction and growth. With 4+ years of experience in managing multiple projects and clients, you'll excel in our hybrid work environment.Key ResponsibilitiesYou'll be responsible...