Enquiries Officer

5 months ago


Nottingham, United Kingdom Fostering People Full time

**Fostering People**

**Enquiries Officer - 12 Months Fixed Term Contract**

**Salary: £19,500 - £21,000 per annum dependent upon experience**

**Benefits: 30 days’ Annual Leave + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & on-site free parking**

**Office Based - Nottingham**

**About Us**

Fostering People are an innovative developing provider with an outstanding inspection rating. We have a reputation for providing exceptional support, to our children, foster carers and to our dedicated staff team. Established in 2000, our reputation and positive approach has enabled us to achieve growth in the fostering sector. We have received 3 consecutive Outstanding inspections from Ofsted. Our 2019 inspection report highlighted the following:

- _Staff and managers work proactively and closely with a wide range of involved agencies and professionals. They constantly strive to learn and improve the services that they provide._
- _Carers report being very happy working for this agency. They feel that the assessment process is robust and fair. They have excellent support from their supervising social workers, as well as managers in the agency. They attend support groups and regular events with their birth and looked after children. They feel highly valued and respected as carer._
- _Agency staff report exceptionally high levels of satisfaction in their roles. They feel well supported, trained and respected. Training opportunities for staff and carers are excellent._

**ABOUT YOU**

You will be responsible for being the first point of contact for applicants who enquire to foster with us. You will be building rapport with potential Foster Parents, providing information and screening applicants for suitability. You will guide new applicants on the benefits of fostering with Fostering People, taking them through an initial screening process and highlighting transferable skills they can bring to the role.

**We are looking for a highly motivated individual with an engaging manner that is able to communicate confidently over the phone and via Live Chat. You will be self-motivated, enthusiastic and lively with the ability to build relationships, identify opportunities and create solutions.**

**A background in sales or a customer service role would be an advantage for this fast paced role.**

**Requirements**:

- Excellent telephone manner being able to communicate confidently
- Strong IT skills including use of Microsoft Suite, and prior use of CRM databases
- Ability to multi-task and manage conflicting priorities in a fast-paced environment
- Willingness to work flexibly to meet business needs will include one evening per week
- Previous customer service experience would be an advantage
- Prior knowledge of fostering/the fostering sector and standard foster carer recruitment process an advantage but not essential.

**For an informal conversation about this post, please contact Lynne Maddocks on 07970 081444.**

**To be considered for this position, please do apply.**

**No Agencies Please.**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £19,500.00-£21,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Store discount

Work Location: In person

Reference ID: REF-31-R61JWH0


  • Enquiries Officer

    5 months ago


    Nottingham, United Kingdom Fostering People Full time

    **Fostering People** **Enquiries Officer - 12 Months Fixed Term Contract** **Salary: £19,500 - £21,000 per annum dependent upon experience** **Benefits: 30 days’ Annual Leave + Bank Holidays, Company Pension, Life Assurance x2, Employee Discount Scheme & on-site free parking** **Office Based - Nottingham** **About Us** Fostering People are an...


  • Nottingham, United Kingdom Nottingham Trent University Full time

    Support our students at every stage of their journey. Doing things differently. Enquiry Handling Assistant £26, - £27, per annum (pro rata) Full time/Permanent About the Role This role will have accountability for high levels of customer service and working under the Enquiry Handling Team Leader within the University’s Central...


  • Nottingham, United Kingdom Nottingham Trent University Full time

    **Be part of something bigger.**: **Doing things differently.**: **Enquiry Management and Insights Associate**: Salary £26,060 - £27,363 per annum Full time / Permanent Contract **About the Role**: We are looking for an** Enquiry Management and Insights Associate** to join our Applicant Engagement team. An essential part of NTU, this team is the first...


  • Nottingham, United Kingdom Nottingham Trent University Full time

    **Support our students at every stage of their journey.**: **Doing things differently.**: **International Administration & Enquiries Assistant**: **£26,060 - £27,363 p.a. pro rata**: You will help us build upon and consolidate our success by ensuring that our applicants are well supported through various communication channels. While you don't necessarily...


  • Nottingham, United Kingdom Nottingham Trent University Full time

    **We change lives, we are bold, and we do the right thing.**: **Doing things differently.**: **International Administrator and Enquiries Associate**: **£26,060- £27, 363 per annum**: **Full Time, Fixed Term for 12 Months**: **About the Role**: The post holder will help us build upon and consolidate our success by ensuring that our applicants are...

  • Administrative Officer

    5 months ago


    Nottingham, United Kingdom UK Brazilian Jiu Jitsu Assocation Full time

    Job Advert **Administrative Officer** If you are currently in an administrative role but would like to have a more central role dealing with all queries and communication within an organisation, this role is for you. You will administer and co-ordinate the UK Brazilian Jiu Jitsu Association activities, which includes general membership enquiries for...

  • Clerical Officer

    7 months ago


    Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    To provide basic administrative and clerical support for the Cellular Pathology teams, including general typing, data entry, photocopying, filing,sorting and distribution of incoming post for the department. To support the laboratory staff with investigation and correction of discrepancies on the request cards, as required. Receive and deal promptly and...

  • Pals Officer

    6 months ago


    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Are you looking for a job where you can support patients, staff and service users and use your exceptional customer care experience and communication skills? If so this may be the position for you. The Patient Advice and Liaison Service (PALS) at Nottingham University Hospital is looking to recruit a PALS officer. You will form part of the small, friendly...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **£23,000 per annum**: - **NG3, Nottingham**: - **Full Time, Permanent**: - **Mon - Fri, 8.30am - 5.00pm** **Responsibilities**: - Processing relevant documentation adhering to company guidelines - Liaise with customers and suppliers with first hand enquiries - Assist with all relevant administration duties - Answering and directing calls - Welcoming...

  • Office Coordinator

    6 months ago


    Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **£23,000 per annum**: - **Colwick, Nottingham, 100% office based**: - **Mon - Fri, 8.00am - 5.30pm** **Key Responsibilities**: - Help prepare onboarding materials for new hires - Assist in conducting new employee inductions and explaining company policies - Support in offboarding procedures, including exit interviews and paperwork - Maintain accurate...


  • Nottingham, United Kingdom Circle Health Group Full time

    **Patient Liaison Officer** **The Park Hospital** **Full Time - Permanent** **Salary: Up to £24,000 plus benefits (depending on level of experience, training and qualification)** **The Park Hospital** in Nottingham** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics,...

  • Clerical Officer

    7 months ago


    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Working as part of a friendly team the post holder will support the provision of comprehensive administrative and clerical functions to the Cellular Pathology service at NUH. This is a full time post to cover reception and clerical duties for a busy Pathology service providing patient reports in a timely manner. The post holder will be required to follow...

  • Admin Support Officer

    8 months ago


    Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    In addition to the summary below you need to familiarise yourself with the full job description and person specification documents attached to this advert. Daily work associated with the running of the Clinical Engineering Response Centre, Business Support Unit and Medical Equipment Planning Unit (MEPU) by: Answering the customer services telephones,...

  • HR Officer

    5 months ago


    Nottingham, United Kingdom Nottinghamshire Wildlife Trust Full time

    Job Advert The Nottinghamshire Wildlife Trust are passionate about protecting nature and wildlife across our County, but we need help to make sure our people are ready to respond when nature calls! We are looking for a dedicated HR Officer to support our small, but mighty team to drive best practice whilst providing a proactive and engaging HR support...


  • Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **| TEMP TO PERM OFFICE ADMINISTRATOR / CUSTOMER CARE |** **| NG12 - NOTTINGHAM |** **| MONDAY - FRIDAY 8:30AM - 5:00PM |** **| £10.42 PER HOUR - £22,000 WHEN GO PERM |** **Responsibilities** - Processing relevant documentation adhering to company guidelines - Liaise with customers and suppliers with first hand enquiries - Ensuring customer documents...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    The overall aim of this role is to support the delivery of the Digital Programme. The Programme Management Office provides management and support to the Digital Services directorate’s programme and its projects, providing professional management-related advice and guidance to the directorate and the Trust. Digital Services has adopted ‘Managing...


  • Nottingham, United Kingdom Hilton Full time

    As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member - front office Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Hospitality! **Benefits and Pay** - £11. 80 per hour - Free meals on duty - Holiday: 28 days including bank holidays (increasing yearly) -...

  • Admin Support Officer

    5 months ago


    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An exciting opportunity has arisen to work in the Business Support Unit based within the Clinical Engineering service. As an Admin Support Officer you will work as part of a team to support the administration processes in Clinical Engineering. You will promote the smooth and efficient performance of the services and make a direct, positive contribution to...


  • Nottingham, United Kingdom FHP Property Consultants Full time

    **FHP Property Consultants, Nottingham City Centre Office** This is a great opportunity to secure a professional job within a thriving and supportive modern company. **Key responsibilities** - Providing excellent secretarial and admin support (including audio typing) to a small team of surveyors - Efficiently carrying out general administrative tasks -...


  • Nottingham, United Kingdom FHP Property Consultants Full time

    **FHP Property Consultants, Nottingham City Centre Office** This is a great opportunity to secure a professional job within a thriving and supportive modern commercial property company. **Key responsibilities** - Providing excellent secretary / admin support (including audio typing) to a small team of commercial property surveyors - Efficiently carrying...