Operational Lead

7 months ago

Bournemouth, United Kingdom Kinson Road Medical Centre Full time

**Key Responsibilities**: Assist in the strategic management and development of the practice ensuring all key national and local contract requirements are met. Support the Practice Manager in developing innovation and/or change in service delivery identifying and making full use of technology. Responsible for own projects, reporting milestones and gaps in progress to Practice Manager. Responsible for monitoring and assessing the IT infrastructure, coordinating service faults and providing support, where appropriate, to users.

To be responsible for overall management, co-ordination and reporting of QOF, CQRS, Practice Claims and other contract requirements for securing Practice Income. Providing regular updates to Practice Manager on income generation (QOF, Claims etc.) and contract performance progress. Responsible, in conjunction with the Practice Manager, for supporting the Service Delivery Coordinator in ensuring the clinical rota is fulfilled sufficiently with flexible options considered to ensure patients have access to services. Responsible for ensuring that all aspects of the practice services are administered and supported to a high standard and systems and processes are in place to streamline the administration function where possible.

Accountable for analysing current performance and devising, developing and implementing changes in practice that deliver sustainable improvements in service, and support achievement of meeting key objectives in conjunction with the Practice Manager. The Operational Lead will be required to produce monthly reports on current performance for the Practice Manager and GPs highlighting areas of concerns and remedial action to be taken. Responsible for providing line management for designated administrative staff within the Practice. This will include: o Recruit and retain a high quality and flexible workforce o Ensuring all administrative staff adhere to Practice policy and procedures o Responsible for ensuring that effective communication is maintained within the services and for keeping administrative staff up to date with Practice performance.

Take responsibility for cascading information to staff from Practice Manager/Partner and other sources, ensuring that appropriate training and instructions are given o To chair the Practice staff meeting in the absence of the practice manager. Listen to staff problems and ideas and take appropriate action to ensure a happy and pleasant working environment. To help facilitate team working and resolve any issues raised, obtaining Practice Manager support when needed. o The Operational Lead will be a role model demonstrating the Practice values and ensure that all administrative staff work in accordance with these behaviours.
- Responsible for maintaining Health & Safety of own area and workspace as well as highlighting any other risk areas. o Responsible for escalating disciplinary matters to the Practice Manager, providing as much information as possible to support process. o Supporting Practice Administrator in approving annual leave for designated staff, ensuring the services are covered and maintained at all times. o Record and monitor sickness absence of designated staff and take appropriate action in accordance with the Practice sickness absence policy.
- Conducting annual appraisals, establishing and maintaining an effective personal development plan and ensuring designated staff maintain mandatory training requirements e.g. manual handling, CPR, fire. o Provide a comprehensive induction and training to all new members of the team. o Support the efficient use of staff within budgetary constraints and resources.

To support the Practice Manager and clinical team, when required, with patient data including DNA reports, Admission Avoidance etc. Respond to any patient complaints regarding operational area. Sharing corrective action with own team pertaining to admin, secretarial, prescriptions and IT issues or complaints and ensure lessons are learnt and support action plans put in place. Be aware of and adhere to all data quality standards including developing and maintaining the IG toolkit.

Liaise closely with external providers, IT support, care records agencies and any other external party who may support the Practice. Ensure a professional manner is maintained at all times. To be responsible for ensuring the delivery of all medical staffing activities and information requirements are delivered to clinical staff, such as Rotas for Doctors, Nurses and HCA, GP Induction, Locum checks and leave management highlighting capacity issues to the Practice Manager and/or partner. Accountable for managing Practice resources in a cost efficient manner, protecting Practice income and expenditure and identifying any areas of cost improvement.

Managing administrative workloads, delegating appropriate work and ensuring clinical work (post etc.) is allocated according to priority - i.e. in date order, or by clinical priority as required

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