IT Operations Team Lead

1 week ago


Bournemouth, United Kingdom Vitality Corporate Services Limited Full time
About the Role
Vitality Corporate Services Limited is seeking a highly skilled Technical Operations Team Lead to join our IT team. As a key member of our organization, you will play a vital role in driving innovation and delivering exceptional user experiences.

We are looking for an experienced professional with a proven track record of Microsoft or specialized IT operational support experience. You will have a detailed understanding of M365 Outlook, Exchange, email filtering, anti-spam and malware, Active Directory on-premise and Azure, Windows desktop including Windows 11, MECM (SCCM & InTune), Mac OS & JAMF, and various Cloud providers AWS, Azure, GCP, Networks and Infrastructure technologies.

The ideal candidate will have experience with service delivery functions, running or influencing Incident and Problem Management, working knowledge and understanding of Continual Service Improvement lifecycle, and operational and end-user focused mindset.

Key Responsibilities
- Manage the End User Service Team and work closely with internal service delivery teams & 3rd party functions in assuring service stability and improvements to our Technology function.
- Create and foster a dynamic partnership between IT and the wider business community through strong communication and pro-active engagement around incidents, problem management and continuous improvement.
- Meet or exceed Service and Compliance levels for services including: Incidents resolved in SLA, Problem Tickets resolved in SLA, Technical Debt resolved on target, Patching and Vulnerability resolved within tolerance, Audit items resolved on target.

What We Offer
- Competitive salary: £60,000 - £80,000 per annum, depending on experience.
- Bonus scheme that regularly rewards performance.
- Pension matching up to 6% of salary.
- Award-winning Vitality health insurance.
- Flexible working arrangements.

About Us
Vitality Corporate Services Limited is a multi-award-winning UK insurance brand committed to making the world a healthier, happier place. We value diversity and inclusion, and we're dedicated to providing opportunities for growth and development.

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