IT Operations Team Lead
4 days ago
We are seeking an experienced IT Operations Team Lead to join our team at Vitality Corporate Services Limited. As a key member of our IT department, you will play a vital role in delivering exceptional user experiences and driving innovation in our technology function.
About the RoleThe successful candidate will have a proven track record of Microsoft or specialized IT operational support experience, with a detailed understanding of M365 Outlook, Exchange, email filtering, anti-spam and malware, Active Directory on-premise and Azure, Windows desktop including Windows 11, MECM (SCCM & InTune), Mac OS & JAMF.
Responsibilities- Manage the End User Service Team and work closely with internal service delivery teams & 3rd party functions in assuring service stability and improvements to our Technology function.
- Create and foster a dynamic partnership between IT and the wider business community through strong communication and pro-active engagement around incidents, problem management and continuous improvement.
- Meet or exceed Service and Compliance levels for services including: Incidents resolved in SLA, Problem Tickets resolved in SLA, Technical Debt resolved on target, Patching and Vulnerability resolved within tolerance, Audit items resolved on target.
The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.
We offer a comprehensive benefits package, including bonus schemes, pension matching, award-winning health insurance, life assurance, and flexible working arrangements.
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