Business Manager
3 days ago
**Position**:Business Manager
- **Salary**: £26,000 to £30,000
- **Location**: Henfield, West Sussex
- **Hours**:9am to 5pm Monday to Friday with occasional weekend availability required
We are looking for someone with management and leadership experience to join a hardworking, small and friendly team in the Henfield, West Sussex area. Ideally you'll have experienced in a customer facing environment too such as leisure, retail, call centreor sales sectors and have been in a supervisory or management role such as Office Manager, General Manager, Team Manager or similar.
As a Business or Operations Manager you will:
- be responsible for the day to day running of the office including all staff
- support the franchisee and work with the senior team to grow client numbers and retain existing clients
- create, implement, review and develop a business strategy to deliver the KPI's set by the Franchisor, and targets set by the Franchisee to drive new business and improve retention of clients
- report on business performance to the Franchisee and team on a monthly basis
- build strong external partnerships, sourcing new locations and ensuring correct logging of hours billed and used
- work with Franchisee to manage profit and loss and budgets
- oversee and organise day-to-day business operations including Rota Management, Sickness cover, Maternity & Holiday cover for office staff
- lead and support the team to perform their roles, ensuring staffing and HR requirements are met through managing recruitment, training & development, performance management and sickness management, liaising with HR Consultants as and when required
- ensure the business operates within GDPR regulations
- develop positive, trusting relationships with customers and manage customer complaints
- ensure delivery of the marketing plan working with the Client Services Administrator & Marketing Administrator
- make sure the business operates in line with the current legal requirements, industry best practice and Health and Safety Quality Management System
This is a very busy and exciting role for someone with previous management experience of both people and operations.
Due to the multiple sites of the business you'll need to be a driver with your own vehicle but will be primarily based in Henfield, where free parking is available.
The salary is between £26,000 and £30,000 based on experience and the role is predominantly Monday to Friday but requires flexibility for occasional weekend hours too.
First Recruitment Services are acting as an Employment Agency in relation to this vacancy.
First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
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