Customer Service Assistant
7 months ago
Come Join our busy customer services team. We are looking for a bright, friendly, organised individual, with good computer skills, great telephone manner and a can-do attitude.
F&P Interiors, established in 2000, are an online retailer specialising in luxury interior products and design services. We have a busy head office and large showroom located at the foot of the south downs in Henfield, where our friendly team are based. We are currently looking for a customer service assistant to join our sampling and ordering team.
Working within our busy sampling department your main role will include processing, labelling and packaging customer sample requests. This includes ordering samples from suppliers, creating labels through excel and bartender and managing customer orders on our CMS system. You be required to update all customer records with their status, informing them of despatches, out of stock and discontinued items - offer alternatives where possible. You will be required to follow up customers to ensure they have everything they require and offer any help where appropriate. You will be the first point of contact for most of our customer so a key player in the conversion of samples to sales.
**Required Skills**:
Highly Organised
Confident speaking via telephone
Sales driven
Excellent written and verbal skills
Experience in a similar role 1+ years
Industry Knowledge would be an advantage
Driving license helpful, due to remote office location (there is a local bus service 10 mins from the office).
**Salary**: £18,000.00-£23,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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