Customer Service/sales Assistant
7 months ago
Join our thriving team where diversity and inclusion are at the heart of our values. We are dedicated to creating an environment that empowers and provides equal opportunities.
As a Customer Service & Sales Assistant, you will play a pivotal role in our office, working closely with the warehouse team and running daily Customer Service operations. Your responsibilities will include handling customer inquiries, promoting our products to clients, achieving revenue targets and helping to drive business growth, aiding inventory management, processing orders, maintaining records, addressing customer issues, and providing essential support. Fluency in English is required. Spanish would be preferrable due to the nature of the business but not essential.
**What we offer**:
- A competitive basic salary of £23,800 with OTE up to £25,000
- Shift: Monday to Thursday (8:00 am - 5:00 pm), Friday (9:00 am - 3:30 pm)
- Enjoy 28 days of annual leave, including bank holidays
- Additional benefits like comprehensive training (no prior experience required), free on-site parking, and attractive product discounts
**About you**:
Please note that **having your own transportation and a full driving license is essential** as there is no public transportation available to commute to the Business Park.
**Your key responsibilities**:
- Process orders efficiently and accurately, including label booking and invoice printing
- Actively promote our wide range of products to both new and existing clients
- Develop and implement effective sales strategies to achieve revenue targets and drive business growth
- Manage and update our company database
- Maintain accurate financial and client records
- Build and nurture strong relationships with local clients through regular visits
- Set and monitor weekly performance goals, ensuring their successful completion
- Reply to our Social Media accounts and engage with followers
**About our company**:
We are proud award-winning importers and distributors of authentic and traditional Spanish Food. Our extensive portfolio boasts over 400 unique products sourced from carefully selected suppliers. Join us in Henfield and become a vital part of our efficient and hardworking team. No prior experience is required, and your health and safety are our utmost priority.
**Additional information**:
We understand the importance of work-life balance and offer various flexible working arrangements. Feel free to discuss your requirements during the interview process. While we cannot guarantee specific arrangements, we are open to exploring new roles and ways of working together.
**Job Type**:
- **Hours**: Full-time, 40 hours per week
- **Salary**: £23,800.00 per year, with potential earnings up to £25,000 including bonuses
- **Benefits**:
- Casual dress code
- Free on-site parking
- Store discount on our exceptional products
- Performance and yearly bonuses
**Location**:
- Henfield, BN5 9BJ - must be able to reliably commute or plan to relocate before starting work
**Requirements**:
- Must have authorisation to work in the United Kingdom
- Position is in-person
**Job Types**: Full-time, Permanent
Pay: From £23,800.00 per year
**Benefits**:
- Casual dress
- On-site parking
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Henfield, BN5 9BJ: reliably commute or plan to relocate before starting work (required)
**Language**:
- Spanish (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Customer Service & Sales Assistant
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